14 minutes ago, whisky said:

Orbx takes me straight to login. Task Manager is taking me to a program that has hung, Orbx. It shows 8 attempts then hangs.

Do you have your username and password? If so, login.

If ORBX Central is not working uninstall it, reboot and install it again.

4 hours ago, Ray Proudfoot said:

Do you have your username and password? If so, login.

If ORBX Central is not working uninstall it, reboot and install it again.

Done this so many times can do with my eyes shut.

Log file atteached

2026-05-15T04:53:06.052Z [INFO] [Main] - Orbx Central - 4.5.37

2026-05-15T04:53:06.052Z [INFO] [Main] - Windows_NT 10.0.26200

2026-05-15T04:53:06.052Z [DEBUG] [Main] - env APPDATA: C:\Users\boein\AppData\Roaming

2026-05-15T04:53:06.053Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData

2026-05-15T04:53:06.053Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\boein\AppData\Local

2026-05-15T04:53:06.164Z [INFO] [Main] - Booting splashscreen.

["2026-05-15T04:53:08.278Z [INFO] [Central::Product] - fetching products took 15724 ms"]

["2026-05-15T04:53:08.342Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with fpe..."]

["2026-05-15T04:53:08.343Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with ppe..."]

["2026-05-15T04:53:08.343Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with mpe..."]

["2026-05-15T04:53:08.660Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with Mpe..."]

2026-05-15T04:53:08.661Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T04:53:08.661Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T04:53:16.075Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T04:53:16.075Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T04:53:16.682Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T04:53:16.682Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

========

2026-05-15T07:54:50.605Z [INFO] [Main] - Orbx Central - 4.5.37

2026-05-15T07:54:50.606Z [INFO] [Main] - Windows_NT 10.0.26200

2026-05-15T07:54:50.606Z [DEBUG] [Main] - env APPDATA: C:\Users\boein\AppData\Roaming

2026-05-15T07:54:50.606Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData

2026-05-15T07:54:50.606Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\boein\AppData\Local

2026-05-15T07:54:50.720Z [INFO] [Main] - Booting splashscreen.

2026-05-15T07:54:50.880Z [INFO] [Main] - [Main::Splash] Loaded

2026-05-15T07:54:50.880Z [INFO] [Main] - [Main::Splash] Refreshing authentication.

2026-05-15T07:54:50.881Z [INFO] [Main] - [Main::Splash] Refreshing authentication token.

2026-05-15T07:54:50.881Z [INFO] [Main] - eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczovL29yYnhkaXJlY3QuY29tL2FwaS92NC9hdXRoL3JlZnJlc2giLCJpYXQiOjE3Nzc5MjgwNDIsImV4cCI6MTc3ODkwNzE3MywibmJmIjoxNzc4ODIwNzczLCJqdGkiOiJMWlZmeUlRdGdLVms5bVMxIiwic3ViIjoiMjAwNTYzIiwicHJ2IjoiMjNiZDVjODk0OWY2MDBhZGIzOWU3MDFjNDAwODcyZGI3YTU5NzZmNyJ9.13SFO1GPPzAuuyAu6g3t0N4XEiMSeD4hYYF1JKVB4pI

2026-05-15T07:54:51.384Z [INFO] [Main] - [Main::Splash] Authentication refreshed.

2026-05-15T07:54:51.384Z [INFO] [Main] - [Main::Splash] Checking for updates...

2026-05-15T07:54:51.385Z [INFO] [Main] - [Main::Splash] Racing update check with timeout...

2026-05-15T07:54:51.385Z [INFO] [Main] - Checking for update

2026-05-15T07:54:51.864Z [INFO] [Main] - Update for version 4.5.37 is not available (latest version: 4.5.37, downgrade is disallowed).

2026-05-15T07:54:51.864Z [INFO] [Main] - [Main::Splash] No updates available.

2026-05-15T07:54:51.865Z [INFO] [Main] - [Main::Splash] Boot requested.

2026-05-15T07:54:51.865Z [INFO] [Main] - [Main::Splash] Ready to launch application.

2026-05-15T07:54:51.866Z [INFO] [Main] - Application ready to start.

2026-05-15T07:54:51.866Z [INFO] [Main] - Creating main application window.

["2026-05-15T07:54:52.371Z [INFO] [Central::Auth] - Refreshing session..."]

["Auth token found, refreshing session..."]

["2026-05-15T07:54:52.824Z [INFO] [Central::Auth] - Session refresh successful!"]

["GTM ID:"]

["2026-05-15T07:54:54.972Z [INFO] [Central::IPC] - Using Saturn binary from C:\\Users\\boein\\AppData\\Local\\Programs\\orbx-central\\saturn-win\\OrbxCentralWorker.exe"]

["2026-05-15T07:54:56.368Z [INFO] [Saturn] - Saturn active. Version 4.3.26+ca703f015297b8f959a0e3c062344a4ef97f7a10"]

["2026-05-15T07:54:56.510Z [INFO] [Saturn] - Listening on 127.0.0.1:6729"]

["2026-05-15T07:54:56.626Z [INFO] [Central::Simulator] - Loading previous simulator from settings."]

["2026-05-15T07:54:56.628Z [INFO] [Central::Simulator] - Selected Prepar3D v5 at path C:\\Program Files\\Lockheed Martin\\Prepar3D v5\\"]

["2026-05-15T07:54:56.630Z [INFO] [Central::Library] - Found 0 libraries."]

["2026-05-15T07:54:56.942Z [INFO] [Central::Product] - fetching categories took 311 ms"]

["2026-05-15T07:54:57.765Z [INFO] [Central::Analytics] - Connected To Tag Manager GTM-WCX4WK2"]

["2026-05-15T07:55:02.385Z [INFO] [Central::IPC] - Socket connected."]

["2026-05-15T07:55:02.385Z [INFO] [Central::IPC] - Connected to Saturn."]

["2026-05-15T07:55:02.387Z [INFO] [Saturn] - Client connected: 127.0.0.1:61122"]

["2026-05-15T07:55:02.493Z [INFO] [Saturn] - Setting up session start"]

["2026-05-15T07:55:02.494Z [INFO] [Saturn] - Session Set: UserId=200563, [email protected]"]

["2026-05-15T07:55:12.315Z [INFO] [Central::Product] - fetching products took 15373 ms"]

["2026-05-15T07:55:12.394Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with fpe..."]

["2026-05-15T07:55:12.394Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with ppe..."]

["2026-05-15T07:55:12.394Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with mpe..."]

["2026-05-15T07:55:12.504Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with Mpe..."]

2026-05-15T07:55:12.504Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T07:55:12.505Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T07:55:20.807Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T07:55:20.808Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T07:55:29.525Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T07:55:29.525Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

========

2026-05-15T22:55:12.075Z [INFO] [Main] - Orbx Central - 4.5.37

2026-05-15T22:55:12.076Z [INFO] [Main] - Windows_NT 10.0.26200

2026-05-15T22:55:12.076Z [DEBUG] [Main] - env APPDATA: C:\Users\boein\AppData\Roaming

2026-05-15T22:55:12.076Z [DEBUG] [Main] - env PROGRAMDATA: C:\ProgramData

2026-05-15T22:55:12.076Z [DEBUG] [Main] - env LOCALAPPDATA: C:\Users\boein\AppData\Local

2026-05-15T22:55:12.193Z [INFO] [Main] - Booting splashscreen.

2026-05-15T22:55:12.510Z [INFO] [Main] - [Main::Splash] Loaded

2026-05-15T22:55:12.510Z [INFO] [Main] - [Main::Splash] Refreshing authentication.

2026-05-15T22:55:12.511Z [INFO] [Main] - [Main::Splash] Refreshing authentication token.

2026-05-15T22:55:12.511Z [INFO] [Main] - eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJodHRwczovL29yYnhkaXJlY3QuY29tL2FwaS92NC9hdXRoL3JlZnJlc2giLCJpYXQiOjE3Nzc5MjgwNDIsImV4cCI6MTc3ODkxODA5OSwibmJmIjoxNzc4ODMxNjk5LCJqdGkiOiJpR2c3QlVYcXNhRkRQVDhQIiwic3ViIjoiMjAwNTYzIiwicHJ2IjoiMjNiZDVjODk0OWY2MDBhZGIzOWU3MDFjNDAwODcyZGI3YTU5NzZmNyJ9.XZ34RPLelUnF8fiAfbP5JCENhMH2lGgeQpv3sKVU1rI

2026-05-15T22:55:13.795Z [INFO] [Main] - [Main::Splash] Authentication refreshed.

2026-05-15T22:55:13.796Z [INFO] [Main] - [Main::Splash] Checking for updates...

2026-05-15T22:55:13.796Z [INFO] [Main] - [Main::Splash] Racing update check with timeout...

2026-05-15T22:55:13.797Z [INFO] [Main] - Checking for update

2026-05-15T22:55:14.275Z [INFO] [Main] - Update for version 4.5.37 is not available (latest version: 4.5.37, downgrade is disallowed).

2026-05-15T22:55:14.276Z [INFO] [Main] - [Main::Splash] No updates available.

2026-05-15T22:55:14.276Z [INFO] [Main] - [Main::Splash] Boot requested.

2026-05-15T22:55:14.276Z [INFO] [Main] - [Main::Splash] Ready to launch application.

2026-05-15T22:55:14.277Z [INFO] [Main] - Application ready to start.

2026-05-15T22:55:14.277Z [INFO] [Main] - Creating main application window.

["2026-05-15T22:55:15.242Z [INFO] [Central::Auth] - Refreshing session..."]

["Auth token found, refreshing session..."]

["2026-05-15T22:55:15.715Z [INFO] [Central::Auth] - Session refresh successful!"]

["GTM ID:"]

["2026-05-15T22:55:18.202Z [INFO] [Central::IPC] - Using Saturn binary from C:\\Users\\boein\\AppData\\Local\\Programs\\orbx-central\\saturn-win\\OrbxCentralWorker.exe"]

["2026-05-15T22:55:19.417Z [INFO] [Central::Simulator] - Loading previous simulator from settings."]

["2026-05-15T22:55:19.420Z [INFO] [Central::Simulator] - Selected Prepar3D v5 at path C:\\Program Files\\Lockheed Martin\\Prepar3D v5\\"]

["2026-05-15T22:55:19.423Z [INFO] [Central::Library] - Found 0 libraries."]

["2026-05-15T22:55:19.744Z [INFO] [Central::Product] - fetching categories took 320 ms"]

["2026-05-15T22:55:20.383Z [INFO] [Central::Analytics] - Connected To Tag Manager GTM-WCX4WK2"]

["2026-05-15T22:55:20.752Z [INFO] [Saturn] - Saturn active. Version 4.3.26+ca703f015297b8f959a0e3c062344a4ef97f7a10"]

["2026-05-15T22:55:21.380Z [INFO] [Saturn] - Listening on 127.0.0.1:6729"]

["2026-05-15T22:55:25.247Z [INFO] [Central::IPC] - Socket connected."]

["2026-05-15T22:55:25.248Z [INFO] [Central::IPC] - Connected to Saturn."]

["2026-05-15T22:55:25.254Z [INFO] [Saturn] - Client connected: 127.0.0.1:64328"]

["2026-05-15T22:55:25.969Z [INFO] [Saturn] - Setting up session start"]

["2026-05-15T22:55:25.969Z [INFO] [Saturn] - Session Set: UserId=200563, [email protected]"]

["2026-05-15T22:55:36.821Z [INFO] [Central::Socket] - Connected to Socket.IO."]

["2026-05-15T22:55:37.053Z [INFO] [Central::Socket] - Authenticated with Socket.IO."]

["2026-05-15T22:55:37.600Z [INFO] [Central::Product] - fetching products took 17856 ms"]

["2026-05-15T22:55:37.666Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with fpe..."]

["2026-05-15T22:55:37.667Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with ppe..."]

["2026-05-15T22:55:37.667Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with mpe..."]

["2026-05-15T22:55:37.764Z [INFO] [Central::Simulator] - Scanning for Prepar3D v5 products with Mpe..."]

2026-05-15T22:55:37.765Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T22:55:37.765Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T22:55:42.276Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T22:55:42.276Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

2026-05-15T22:55:50.999Z [ERROR] [Main] - ~Uncaught Exception in main process~

2026-05-15T22:55:51.000Z [ERROR] [Main] - Error: Failed to get 'documents' path

at IpcMainImpl.<anonymous> (C:\Users\boein\AppData\Local\Programs\orbx-central\resources\app.asar\dist\main\electron-main.js:4:773189)

at IpcMainImpl.emit (node:events:508:28)

at Session.<anonymous> (node:electron/js2c/browser_init:2:111285)

at Session.emit (node:events:508:28)

Can't find a way to copy task manager, but it lists 8 attempts to start, the last 2 entries have a little green leaf labeled "Efficiency"

Something in P3D is stopping any 3rd party software from communicating with it. After 3 weeks of this word not allowed it is going to take a lot to convince me otherwise.

2 hours ago, whisky said:

Something in P3D is stopping any 3rd party software from communicating with it. After 3 weeks of this word not allowed it is going to take a lot to convince me otherwise.

Last bloody straw.

I decided to bight the bullet, uninstall and redo the whole setup.

PREP3 now say that I don't exist.

Last time they took 5 days to respond. I have now been without a working sim for 5 weeks. nOT GOOD ENOUGH

I was going to suggest you contact ORBX support but events have overtaken me.

Why did you uninstall P3D when it was working? I’m at a loss as to what to suggest next.

7 minutes ago, Ray Proudfoot said:

I was going to suggest you contact ORBX support but events have overtaken me.

Why did you uninstall P3D when it was working? I’m at a loss as to what to suggest next.

It seems that P3D would not connect with anything else. Now they say I don't have an account (Again) Something is blocking Orbx. Was the log file any help. I had decided to reinstall everything but P3D put paid to that.

At this stage I am looking for alternatives. 5 weeks with no sim so I am pretty much over it.

Will keep you updated.

10 minutes ago, whisky said:

Now they say I don't have an account (Again)

Here is the guidance when uninstalling P3D. Did you follow it?

Deactivate or Not?: If you are reinstalling on the same PC, simply use the Windows uninstall tool and click "No" when prompted to deactivate. This keeps your license active. If you are moving to a new PC, click "Yes" to free up your license.

13 minutes ago, whisky said:

Was the log file any help.

I’m afraid not. I’m no ORBX expert which is why I suggested you contact them.

4 hours ago, Ray Proudfoot said:

Here is the guidance when uninstalling P3D. Did you follow it?

Deactivate or Not?: If you are reinstalling on the same PC, simply use the Windows uninstall tool and click "No" when prompted to deactivate. This y LHyour license active. If you are moving to a new PC, click "Yes" to free up your license.

I’m afraid not. I’m no ORBX expert which is why I suggested you contact them.

Just been advised by LHMartin that license has been restored so I now have 2 logins left. Weird.

It seems that it is ok to delete in Setup, Apps. This is what I did. When I tried to setup P#D 30 mins later it said "Go away!

Got an email from LHM later saying activation approved.

Now, after completely removing and reinstalling (Including Orbx) everything (Even airplane liveries) is working.

The gremlins were well entrenched throughout my system. Only problem now is moving maps has stopped working, going by the forums this is a gift from our friends at Microsoft to which, at this stage, there is no cure.

Thankyou all who have tried to help over the past few weeks.

@whisky , very pleased to see you have P3D running again. 👍