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About tutmeister

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    Manchester, United Kingdom
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    PPL training, flight simming!

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About Me

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    Owner, Fulcrum Simulator Controls.

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  1. Hi, if it was today, you would be at the back of the queue so after the 4-5 weeks catch up. We have always aimed to be off the shelf but never quite managed it!
  2. Hi all, and especially to our customers and backers. I am very sorry for the current state of communications and production. I also understand that there are some very frustrated customers and rightly so. I feel like all we have managed to do is miss deadlines and annoy customers. It is no secret around here that we are been seriously late with shipments, this has been for various reasons. Firstly, let me assure you that Fulcrum are still trading and producing. I know there have been questions about our status and even that we might be a scam. I can assure you that we are not a scam! We are still producing the best flight controllers available and we will meet all our orders without fail. Production We have had production issues that have delayed this massively, I had to let a staff member go and have not replaced them, we have had supplier issues and various other things that are internal. I have been back on the tools making parts and assembling and communication has lapsed because all email communication, forum posts, supplier liaison and the rest of the company duties is up to me. So all I can do is say sorry for that. I appreciate the extreme patience that has been shown to us, without which the company would not have survived so thank you sincerely. So, orders. I am aiming to have all orders of yokes caught up within around 4-5 weeks, so that is all the really old orders up to the more recent ones. I have heard that the lead time of metalwork that we are missing is 3-4 weeks. We have yoke handles and all the wiring and internals here and assembled into sub sections so once we get parts we can start to ship. Throttles Throttles are in the same boat I'm afraid. Metalwork is the hold up and it is from the same production line. These will start shipping when the case metalwork arrives. Email I am going to email our customers with this update too. This brings me on to email issues. For some reason our website email changed to have an extra www inserted into it. This should have been fixed now and enquiries@fulcrumsim.com seems to be working. We have had some requests for refunds, and I completely understand peoples reluctance to support a company not delivering on time, rest assured that your orders are safe as we have paid for the stock and have most of it on the shelves. I know the past few months have damaged the reputation that I have tried to build for Fulcrum, thank you deeply for the support shown and the patience. We will definitely get there! Chris
  3. Hi John, can you explain where it is sticking? Also contact us via email directly enquiries@fulcrumsim.com if you want.
  4. Hi Roeland, Apologies, you should have an email from us now. Chris
  5. Sorry Ron, and all who have put their faith in Fulcrum. I will try and get up update very soon as I have been chasing a date from our metalworkers for the throttle chassis.
  6. Hi to both, it is a poor show from us at the moment. We are struggling with a backlog and the wait is longer. I will ask for the website to be updated and you are right, it is a but undetermined which is not a good place to be in. I fully understand that people are unsatisfied with this. We are trying to improve and hopefully very soon I can get some concrete dates in place. Chris
  7. We can offer custom shaft lengths depending on the panel requirements. The shaft is quite long already but there are options for more and also bushing and mounts if the panel; needs a very long shaft/
  8. I agree, sorry this is a poor showing. While we are not entirely a one man band we are small and I am down a member of staff too. We are shipping and trying to catch up. Again, sorry for the very long delays. Chris
  9. Hi all, just a quick note to say I have just read your posts and I will give an update later today. Chris
  10. I will get back to you later today once I've looked into it.
  11. Sorry I will look into this and get back to you today.
  12. Sorry, I ended up in a UPS depot. If anyone thinks it is a good idea to start a hardware company then get them committed. Between electronics delays for yokes to metalwork hold ups for throttles. I have heard that they have some parts for me to look at. I said parts? I was expecting a whole throttle! This week I will be visiting the metalworkers to assess the levers and some other parts that have been laser cut. I am hoping the whole production sample will be ready shortly after because I need to get the order for them in! The next stage is still the same, as soon as I have the sample that is correct then we will order them all and I will post pictures of a working throttle. I am hoping to know more by midweek. Thank you all again. Chris
  13. Moritz, we have sent an email. To you all, apologies, we are very frustrated that we cannot get them out fast enough. We are now waiting on some controls boards due to delays at the manufacturer with machines breaking down, staff shortages and components not being ready. I have had word that they are sending what they have ready with more to follow. Thank you for your ongoing patience, I appreciate it hugely as a small business owner. Chris
  14. The standard throttle comes with 2 red, 2 blue and 2 6 black so you could have all 6 with black tops on it. This is so you can simulate a jet or whatever else. Chris
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