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Guest bdg

PMDG support - No answer from my emails

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Guest bdg

Hi GuysBought the 1900C on March 30 and have not yet been able to get a successful download. I have been busy as my parents have moved into our home from Albuquerque to the Seattle area and I have been busy with the move. The download (5 times) would get to 99% and stop. Eventually the file handle was closed and attempting to open it resulted in a corrupt file. I had this happen occassionally in the past but it was very rare. I checked my security settings and all is where it should be. I can download zips all day from avsim etc with no problem. Does anyone know what causes this? I decided to add winzip trial as a last resort for .zip association but of course my download link expired quite awhile ago. Anyway I have sent 3 emails to PMDG support but they are either backlogged or maybe they have bigger things to deal with. I would really like totry out the plane.. of course. Any help would be appreciated.RegardsBob Ginn

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Bob-We clear out the entire inbound email que every day....Sometimes twice....If you haven't received a reply- it probably is an indication that your spam filter is killing our reply- OR our spam filter is killing your inbound email. (If you are using an email account that comes from a forwarded domain, unregistered domain, or other types of tricks often used by spammers- that can happen.)If you are winding up with a corruption problem during thedownload, it is nearly always related to:1) Your windows SP2 firewall.2) Your aftermarket firewall....It is not uncommon for someone to look at their settings and say, "well- it's working- and i can dowload from xyx.com so it must be okay."When dealing with a server such as ours- we fingerprint files on transmission- and this means that sometimes firewalls create a conflict with the security portion of the transmission. This normally leads to exactly the type of problem you describe...I've sent you a renewed download link- you can try that and see how it goes. I do not know what security scheme you are using- but our recommendations, as described in the download confirmation- are pretty well tested. ;-)


Robert S. Randazzo coolcap.gif

PLEASE NOTE THAT PMDG HAS DEPARTED AVSIM

You can find us at:  http://forum.pmdg.com

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Guest bdg

Ok I give upThe file size is 31.6 MB (33,194,092 bytes)the file size on disk is (33,198,080 bytes)I scanned the file and it reports 2 files.Winzip cannot open neither can xp compressed folders.This is the 10th download attempt. Is there anyway you can point me to an exe. I dont care the size at this point.I shut off all firewalls and set browser settings to low.Not sure what else to do. Bob

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Hmmm Bob,I think it is supposed to be a selfextracting exe file when you download it. Have you tried to change the extension to .exe and run it from there?Hope it helps,


Mats Johansson
PMDG Flight Test Dept
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| Asus Z270-A | Intel i5-7600K @ 4.8 GHz OC/H2O | nVidia Geforce GTX 1070 8GB OC/O2|

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It's my turn to support PMDG. I recently had a problem with the 1900C CTD on every flight. After only the one email exchange PMDG re-set the download on the basis that a file may have been corrupted. It was all done quickly and efficiently and now my Air Labrador B1900 is flying me across ice and snow(reminding me of a happy visit that I made to Newfoundland), all the while I am sitting at home in warm Australia.Macca22au


KInd regards,

 

Ian McPhail

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Hi Robert,I am still having a problem with getting a resolution to the fact I had to buy the 737NG a second time in order to get it running again. This was because I could get no responce from anyone. I have no problem sending or receiving E-Mail to or from any one else. And I don't have a unique address, it is prodigy.net.I finally got an E-Mail through to Paul and he said he was forwarding it to you and thought I would get an answer back by last weekend. So far no answer. I contacted him again two days ago and have not heard anything.I sure would like to get this resolved. I have bought everything you have had to offer since back in the Fly days and have never had a problem but am sure getting frustrated now.Tom

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Tom,I suspect he had the same trouble I had in that you didn't get my replies from the Precisionmanuals.com email address. I ended up sending you a reply from my personal account to get through. I will send him another note.RegardsPaul Gollnick :-cool Technical Operations/Customer Operational SupportPrecision Manuals Development Groupwww.precisionmanuals.comhttp://www.precisionmanuals.com/images/forum/devteam.jpg


Paul Gollnick

Manager Customer/Technical Support

Precision Manuals Development Group

www.precisionmanuals.com

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