Yup vendors and customers alike are "not always right" :(

1 - You missed the point, again. It's not about support.... it's about unreasonable expectations after a purchase.

Well, Gerry did have one paragraph that touches on "unreasonable expectations..."

Incidentally, I've previously wondered why purchasers of a typical $50 add-on expect an unlimited one-to-one support service. A common complaint is "I e-mailed xxxx and I haven't had a reply". The answer to that is surely to ask why should you expect it - what other software providers offer that service - Microsoft, Adobe, Discrete?

To which I reply, sometimes support has to be one-to-one, especially in cases where the customer has a unique problem. After all, our goal is to help every customer to enjoy their purchase. If that requires a bit of hand holding, then that's what it takes. I am more than willing to invest some time helping those who don't bring an "attitude" along with their request for help.As I've stated often before, I'll bend over backwards if needed to assist anyone who earnestly seeks help, but I refuse to bend over forwards for anyone! :(