I'm not recieving my email address verification email from the PMDG Support Site. I've checked my email junk and nothin. Any help would be appreciated. The email address in question is [email protected] and I can't get my J41 reactivated. Thanks

Please enter your full name when you make a topic on this forum.Pmdg dusn't use support email anymore what you have to do is go on the mainpage to product support and file a ticket

Please enter your full name when you make a topic on this forum.Pmdg dusn't use support email anymore what you have to do is go on the mainpage to product support and file a ticket

Thats my problem tough guy. The Support website does not send me a verification email, which is needed to see the support ticket portion of the website. thanks

Jason,We had an issue a month or two ago when we switched servers where email wasn't getting sent, but that was resolved. Have you checked your spam/junk folder?

Hi Ryan,That's my problem too. The support website does not send ,a verification email. I have checked spam/junk and is empty, but at the sme time I did recived emails from PDMG regarding my extended download.

Hi Ryan,That's my problem too. The support website does not send ,a verification email. I have checked spam/junk and is empty, but at the sme time I did recived emails from PDMG regarding my extended download.

I've also had this problem - the emails arrived after about 10 hours - by which time i'd solved the problem I was having by myself!

Hi Robert , RyanGentlemen i hope you can help me out . My computer crashed and i have to reinstall all my ad-ons. I Purchased PMDG 747-400X on 20/03/2009 order number:116617. On April 09/04/2011 i purchase another extended download order: 154365 And the problem is that support website does not send a verification email. I have checked spam/junk and is empty, but at the same time I did received emails from PMDG verifying my extended download purchase. In order to issue a ticket for support i need email verification.So I'm asking you to have a look at this problem.

Hi RyanRyan... Could you please replay to my post? Regarding re-download of the 747X... HELP

Hi RyanRyan... Could you please replay to my post? Regarding re-download of the 747X... HELP

Did you try a support ticket?

Hi EricYes I have registered for the portal, But I'm not receiving verification E-Mail. I have tried many times and checked all my junk E-Mail and Spam folders but nothing is empty :( . I need to reinstall my 747-400X on my new computer. It's very disappointing that PMDG don't answer emails .I'm paying customer I purchase their product in the past I did in present ,and will bay in the future.But the lack of respond from PMDG makes me rely unhappy and frustrate. I hope somebody from PMDG will answer my query.

Gerard,I can't find any record of you registering in the support ticket system so not sure what happened. In any case I have reset your orders and you should have the secure download links in your email now.