I ordered the extended downloads for the MD11, the 747-400X and the -400F. I got the MD11, not problem with that. But I was sent the link for the FS9 version of the 744, and I have requested three times now to get the correct links with absolutely no responses to my tickets. What am I supposed to do to get anyone's attention to complete the order I PAYED for?!!

I ordered the extended downloads for the MD11, the 747-400X and the -400F. I got the MD11, not problem with that. But I was sent the link for the FS9 version of the 744, and I have requested three times now to get the correct links with absolutely no responses to my tickets. What am I supposed to do to get anyone's attention to complete the order I PAYED for?!!

Nameless-You have provided no information from which anyone on the team might help you- so... (This forum requires use of your name- you might have missed that being new- but it would have helped us to help you.)I recommend that you open a ticket via support and provide as much information as you can. One of us will be glad to help you from that venue.

I ordered the extended downloads for the MD11, the 747-400X and the -400F. I got the MD11, not problem with that. But I was sent the link for the FS9 version of the 744, and I have requested three times now to get the correct links with absolutely no responses to my tickets. What am I supposed to do to get anyone's attention to complete the order I PAYED for?!!

There is a planned service outage today, that includes customer service being disabled. Hopefully this helps?:(

Todd,I've tried to help you multiple times on the ticket system, but you're ignoring the problems with the account that are confusing us:1. Your order from the the 19th contains the following items:1861-32EXT - Extended Download Service PMDG 747-400 Queen of the Skies1861-33EXT - Extended Download Service: PMDG 747-400F CARGO1861-34EXT - Extended Download Service: PMDG MD-11X for FSX1861-42 - PMDG 747-8i/F Model Extension for 747-400XYou submitted a redownload ticket with no explanation in the body text at 11:16AM on the 19th, which I replied to at 11:40 AM saying:

Todd,I reactivated your downloads for the FS9 400 pax and the MD-11X, but I don't see an original FS9 400F purchase anywhere on the account - do you have the original order ID for that?"

I simply reactivated what you ordered - there is no 400X Extended Download Service in this order or anywhere within the past two years on your account. You have one from 2009 but it is expired.At 11:44AM you submitted three brand new tickets all with variations of this:

I asked for the 747-400X, not the FS9 version. I had also ordered the 400F, but I do not see anywhere on the list to activate that one as well. I payed for the extended download on that one, please open that as well.

I replied at 11:52AM:

Todd,Please stop creating multiple tickets - this is the third one in a few minutes. You only need the original one, all replies get tacked onto it - makes it very hard for us to keep track of things when every reply is a separate ticket.You do not have a valid EDS purchase for the 400X - you have valid ones for the MD-11X, FS9 400F, FS9 400 pax (all purchased today), and the FS9 737-600/700 (purchased 6/10/2011). The rest of your EDS purchases are expired - the last one for the 400X was 6/9/2009 and expired over a year ago. I cannot find a valid original FS9 400F purchase to reactivate anywhere on your account - do you have the order ID for this please?

That was the last I've heard from you until this thread today. I do not think we've been unreasonable here in asking what it is you actually intended to buy - you apparently bought the wrong 400 version's EDS (again, how am I supposed to know which one you intended it to be when you own both versions and had previously bought 400X EDS two years ago?) and you bought EDS for a product not on your account. Forgive me for being confused...

absolutely no responses to my tickets.

According to Ryan you have gotten responses...oh the exaggeration.

According to Ryan you have gotten responses...oh the exaggeration.

I would say the OP was being disingenuous about receiving a response from PMDG.

The 747-400X is Order #103151 - Order Date: 8/17/2008 I assume the 400F is included in that as I do not see a separate purchase for that. I do need to own up to my own mistake. I see that I ordered the FS9 version instead of the FSX. I do not use FS9 at all any longer. Can I please get that reversed and have the FSX order instead?

Todd,I've tried to help you multiple times on the ticket system, but you're ignoring the problems with the account that are confusing us:1. Your order from the the 19th contains the following items:1861-32EXT - Extended Download Service PMDG 747-400 Queen of the Skies1861-33EXT - Extended Download Service: PMDG 747-400F CARGO1861-34EXT - Extended Download Service: PMDG MD-11X for FSX1861-42 - PMDG 747-8i/F Model Extension for 747-400XYou submitted a redownload ticket with no explanation in the body text at 11:16AM on the 19th, which I replied to at 11:40 AM saying: I simply reactivated what you ordered - there is no 400X Extended Download Service in this order or anywhere within the past two years on your account. You have one from 2009 but it is expired.At 11:44AM you submitted three brand new tickets all with variations of this:I replied at 11:52AM:That was the last I've heard from you until this thread today. I do not think we've been unreasonable here in asking what it is you actually intended to buy - you apparently bought the wrong 400 version's EDS (again, how am I supposed to know which one you intended it to be when you own both versions and had previously bought 400X EDS two years ago?) and you bought EDS for a product not on your account. Forgive me for being confused...

I am sorry for the confusion. I made a mistake and re-ordered the FS9 version. The one I want to reorder is Order #103151 - Order Date: 8/17/2008. I think this was packaged together with the F at the time. If I have to re-purchase the F, I, reluctantly, will do that or I may just go without. I didn't fly it as much as I thought I would.

Ups... Never ever write your order nr's here, c'mon, delete them, go through ticket system...."Just my thought's"

Todd,I'll handle getting the order corrected in a second...

Ok, I got the download, now I just need my order id. It has not been emailed to me yet. I appreciate your help and apologize for my bad comments.Thanks so much. Now, since I did pay for the extended download for the 400F, is it possible to get a re-download on that as well? I know that I did pay for that at about the same time that I bought the 400X. I don't know why that order is not showing in my list.

Heh, the 400F was a part of the 400X, if you would, please refund the 4.95 for the 400F download...sorry for the mixup.

Once i am confident i have a good uncorrupted file i copy to two DVDs, one dedicated flash drive "and" my usb hard drive in addition to backing up on my pc storage hdd. Oh yes, along with a text file of all the relevent IDs and purchase info for revalidating. It's very unlikely you will ever have to use a extended download service if you backup, backup, backup.

Todd,Log into your account on the PMDG Store and view previous orders - you should be able to see the order IDs there. I'm not going to post those on the forum. Submit a ticket if you still can't find it and I'll tell you what it is there...