Good evening from Germany,

 

I just built a new PC and reinstalled the 737 and got this message:

 

 

So I headed over to http://support.precisionmanuals.com to open a ticket and registered, but despite numerous "Re-send verification email" attempts, I am not getting an email whatsoever to verify the account.

 

My 737 order number is 162700....please help.

 

Thanks and best regards,

 

Jerome

If this is a download order, your download link appears near the bottom of this email- but PLEASE READ THIS FIRST!

 

SOFTWARE PURCHASES:

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SOFTWARE DOWNLOAD ORDERS: You should download your purchase from the link provided below. IMPORTANT: If you click on the download link and nothing happens, CUT/PASTE THE DOWNLOAD LINK TO YOUR BROWSER.

 

EXTENDED DOWNLOAD SERVICE ORDERS: Your purchase has been recorded in your account. In order to receive access to your download, you must open a Re-Download ticket in PMDG's Support Portal: http://support.precisionmanuals.com

 

EXTENDED DOWNLOADS ARE NOT SENT WITHOUT COMPLETION OF A TICKET! Upon receipt of your ticket, our support staff will verify that the Extended Download purchase exists in your account, then send you a new copy of your original download link to use!

 

Your extended download service is available to you for 12 months. If you need to re-download during this period, simply follow the instructions above.

 

NOTE: Your re-download confirmation is an exact duplicate of your original purchase receipt and download, so it will include the original pricing information from your original purchase. Please do not be confused- this simply a copy of your original purchase receipt.

 

NON-SOFTWARE PURCHASES:

=======================

PMDG Manuals and Product CD ORDERS: You will receive an email confirming the shipping of your order if your item required shipping. (Download orders to not require shipping!) at the time the order ships.

 

Your shipping confirmation email will contain tracking information.

 

Thank you again for your support of PMDG!

 

Have patience they will respond my friend give them at least 48 hours...

Steve, I don't work in a hospital and the email verification has nothing to do with 48 hours, email verification is usually always an automated system and in this case it doesn't appear to be working ;-)

Yeah my mistake on the spelling there i have corrected it...

email verification has nothing to do with 48 hours, email verification is usually always an automated system and in this case it doesn't appear to be working ;-)

I believe that PMDG email response requires a human (actual person) when it comes to Ticket responses to redownloads/reactivations.

I believe that PMDG email response requires a human (actual person) when it comes to Ticket responses to redownloads/reactivations.

 

Hey Rick, I never got as far as a ticket...I was referring to email verification upon registration on the support site.....alltogether different.

 

Cheers,

 

Jerome

Some isp's have blocked emails from pmdg. Try setting up a gmail account & registering with it on the support site.

There's a problem with the support site's email server - we're looking into it.