November 19, 201213 yr The world is full of bad customer service these days, so its nice when someone bucks the trend - and it's so easy to moan about the bad stuff and forget about the good stuff. On Friday I took advantage of the special price for Rise of Flight offered by PC aviator. My download link duly arrived and I kicked it off and was given an estimate of 20 hours(!) for the 3.9 GB file (I have a 12 Mb connection). I reckoned demand was probably pretty high as the sale was just ending, so I let the download continue overnight, only to find out next morning that it had been cancelled by the server. I kicked it off again, but it finished prematurely after less than 500 MB. And again. And again. At this point I fired off a message to PC Aviator outlining the problem and explaining that all these part-downloads were counting against my ISP's allowance., As luck would have it, the next attempt worked and the file was downloaded after 4-5 hours. This afternoon, I received a reply to my e-mail. PC Aviator apologised for the difficulties and informed me that a DVD would be sent to me by post instead. Now, by the time they post that DVD to Ireland, I'd say there'll be precious little left of the $9.99 I paid for the game in the first place, so I told them that if they hadn't already sent it not to bother as the download had worked, and if they had already sent it then thanks very much. I also told them that I'd let others know about their good customer service, which is the reason for this post. Well done PC Aviator! H P.S. I know this relates to a purchase of ROF, but I think it's also of interest to the FS9/X community in general.
November 21, 201213 yr Commercial Member Great to hear of your positive experience with us! DeanManager - PC Aviator AustraliaRetailing Sim DVD Software, Downloads, Hardware and Accessories
November 21, 201213 yr Author Great to hear of your positive experience with us! I told your guys I'd spread the word! :smile: H
November 21, 201213 yr Commercial Member I told your guys I'd spread the word! :smile: H A man of your word yes! DeanManager - PC Aviator AustraliaRetailing Sim DVD Software, Downloads, Hardware and Accessories
November 21, 201213 yr Good on yea boys... Cheers Matthew Kane I'm Dyslexic, what's an error to you is not to me
November 22, 201213 yr I have had good experiences with PC Aviator before. On another note, the best airline for customer service in my opinion is Cathay Pacific.
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