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twister1853

Photo' Scenery not loading - is it CTD?

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Hi,

 

Up to now, I have used FSX with photo'scenery addons for the UK (England, Scotland & Wales) satisfactorily.  Recently, due to an un-related problem, I've had to completely uninstall FSX and all addons associated with it.

 

I've now reinstalled FSX and using the photo' scenery DVD's, have started to reinstall my VFR Photo' Scenery from PlaySims (HorizonSimulation). All the scenery for England & Wales installed correctly but the Scotland scenery will not install. I get the following errors:

VFR GenerationX-Volume5: Orkney&Shetland Isles setup ended prematurely because of an error. Your system has not been modified.

or

Installer information. There is a problem with this windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor.

Is this problem classed as a CTD?  My OS is Win.8.1.

 

Thanks.

 

Ray

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No.  You are having issues with your Windows Installer.  Make sure you right click the setup program on the DVD and select run as Administrator.  I use MSE V2 stuff but leave the installs on my hard drives whenever I reinstall Windows or FSX.  After FSX is installed, I'll go to the scenery library (or SceneryConfigEditor) and reconnect the scenery.  If you removed it, then of course you will have to reinstall.  But maybe, for the future, leave the scenery installed.

 

Best regards,

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I've now right clicked to run as Administrator but part way through, the installation stalls, with the top label on the dialog showing "Setup Wizard not responding".  Clicking the label gives the choice "close the program" or "wait for the program to respond".  Wait does not continue the installation.  Why would the setup stop responding?

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Scan your system for corrupt or missing files - https://support.microsoft.com/en-us/kb/929833

 

If no corrupt or missing files, run Windows in Safe mode and try installing again - http://www.7tutorials.com/5-ways-boot-safe-mode-windows-8-windows-81

 

You should also make sure no remnants of the program was installed.  If there is a VFR Generation X folder, delete it.  Then run a registry cleaner like CCleaner - http://www.piriform.com/ccleaner/download. 

 

Another issue might be a scratched or dirty DVD.  Make sure it is clean and free of scratches.  Thumb prints containing oils may stop the installation program from reading your DVD correctly.  Make sure you use a DVD cleaner.

 

Best regards,

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Hi

Running Windows Resource Protection as suggested, has found corrupt system files.  Since replacing these files is beyond me, I had others look at the problem and they told me that they would leave the corrupt files and do a 'bit transfer' from the DVD to a hard drive and then run the package from this hard drive.  This has been done and the scenery is now installed.  I've tried installing three further photo' sceneries: one installed OK, the second again has the "wizard installation not responding" message and the third just stopped installing.  For the second one I can arrange another 'bit transfer'.  With the third DVD installation, I could not cancel the attempt and had to shut down the PC.  On restarting I deleted the file from the first attempt with this third DVD and on trying again to install, I got the message that the scenery was already installed.  I could not find what is meant by this installation: it did not appear in Programs. Where might I look for this in Windows8.1?  Thanks.

Ray

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On restarting I deleted the file from the first attempt with this third DVD and on trying again to install, I got the message that the scenery was already installed. I could not find what is meant by this installation: it did not appear in Programs. Where might I look for this in Windows8.1? Thanks.

 

You did not uninstall the scenery properly (using the Add/Remove Program).  You deleted the file from the first attempt.  The Windows Registry shows that the product is installed.  That's what the DVD will look at first when it installs something, the Windows Registry.

 

Only way to fix is to download and run a registry cleaner like Advanced System Care - http://www.iobit.com/en/advancedsystemcarefree.php

 

Best regards,

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Hi

I understand, and thanks for the info' and link to the registry cleaner.  One thing though, does a program that is being loaded from a DVD appear in the list of programs in "Programs and Features" while it is being loaded from a DVD and should it have been there ion my case?  I don't recall seeing it (I think!) in the list before I deleted what had been loaded before the freeze.

Kind regards.

Ray

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Whenever a program is installed, the only way to remove it is via the Add/Remove program OR reinserting the DVD and selecting the uninstall feature.  This happens 99% of the time but every so often a program will not show an installation.  For instance, today, I was told to remove the Carenado Phenom 300 from my system before installing the updated version.  I had installed the program twice, once for FSX and once for P3D.  In the Add/Remove programs, I was able to find the uninstall for the instance I installed it into P3D but not for FSX and I had to go in and manually remove the files from FSX/SimObjects, Gauges, and the Carenado folder.  I then ran Advanced System Care to remove the registry entries and then installed the update.  Developers are supposed to tell the program to put an entry in the Add/Remove Programs.  Sometimes they don't tick the box or the program is so old, it doesn't understand Add/Remove Programs.

 

Best regards,

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Thanks for the explanation.  I've downloaded AvancedSystemCare8 and I've looked in

 

c:\Program Files(X86)\IObit\AdvancedSystemCare8

 

and I see the file

 

Suc11_RegistryCleaner.exe

 

Do I run this to clean the registry?

 

Thanks.

 

Ray

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Thanks for the explanation.  I've downloaded AvancedSystemCare8 and I've looked in

 

c:\Program Files(X86)\IObit\AdvancedSystemCare8

 

and I see the file

 

Suc11_RegistryCleaner.exe

 

Do I run this to clean the registry?

 

Thanks.

 

Ray

No.  Definitely, 100% positive.  Do not. There should be an icon on your desktop that says "Advanced SystemCare".  Click on that and tick the Registry Cleaner box.  Make sure nothing else is ticked unless you want to clean some other things on your computer.

 

Best regards,

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Hi.  I immensely grateful for the intertest shown on my problem and many, many thanks for the warning.  I would not (I think !!) have taken this route, since I am quite unskilled in all this.  I downloaded the free version of AdvancedSystemCare8 and clicked on the icon on the desktop and selected a 'registry fix' but it did not help.  So I purchased the Pro version and ran this again.  Unfortunately again,when I try to install the scenery, I still get the message that it is already installed. So where is it?  Very frustating.  The scenery is the excellent Mailsoft's Switzerland X Pro and I would dearly like to have it installed again. I've have browsed for info' on uninstalling this scenery and Avanced Uninstaller Pro shows that it is not really a straight forward process.  Even if this gets sorted, there is still the System corrupt files to deal with.  I'm slowly getting out of my depth I'm afraid.

Ray

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Some of the later PlayHorizon photoscenery DVD installers (in other words, the VFR Scotland scenery packages) were somewhat "dodgy". I remember VFR5 Orkneys & Shetland Isles having a minor issue right at the end of the installation process that effectively reversed what it had just done! The installer for VFR Volume 7 Central Scotland is also faulty, with at least two of the DVDs stalling during the installation process. In fact, when I first purchased this product, it took no less than 55 minutes each to install the data from two of the DVDs (and there are a total of five of them). If PlaySims had stuck with the original tried and tested installer (and the latter was part of the problem, since I have been told that they basically dismissed the old Horizon beta testers when they took over production of the photoscenery), it is highly likely that there would have been no issues whatsoever.

 

I now have the contents of the VFR7 package backed up on my second hard disk, since the installation process is much quicker (and more reliable) from there.

 

EDIT: If anyone associated with PlaySims is reading these words (and assuming that you can forgive me in the time it takes to flick your eyes from the first paragraph to this one).......we REALLY could do with a decent Northern Ireland photoscenery package. The "other" one is garbage.

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Thanks to Christopher, this is probably the solution.  Copy the contents of the DVD to your HDD and then run the installation process from there.

 

Best regards,

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OK thanks - copying to a HDD will be doable for the Playsims Photo' Scenery Scotland Central (I have been able to install North and South from the DVD's although the scenery is a bit hazy.  I wonder is this due to installing from the DVD's?).

I still need to clean " Mailsoft - Switzerland Professional X" completely from my PC before installing from one of my HDD's.  What's the view on using a package such as Advanced Uninstaller Pro for this purpose?

Ray

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What's the view on using a package such as Advanced Uninstaller Pro for this purpose?

 

There's one included with the Advanced SystemCare package too, IObit Uninstaller.  It uninstalls then looks for remnants of anything leftover.  Any of them should work great.

 

Best regards,

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Hi

I've run a scan of the OS as suggested above, using https://support.micr...en-us/kb/929833.  It has found that there are some corrupt files in the OS 8.1 of the PC and they would need to be replaced manually.  I asked for expert help locally and the advice was to have the OS reinstalled.  This I have had done and it has cured the problem with reading DVD's.

Unfortunately, this reinstall of the OS removed a number of programs, including FSX.  I have reinstalled FSX but when trying to run FSX the first time, I got a message that the correct version of DirectX was needed. So I installed DirectX and tried to run FSX again but this time I got the error:

ERROR CODE 8-c0000006

The event viewer shows Faulting Module Path D:\FSX\Simprop.dll

What might I do to correct this error?

Thanks.

Ray

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The event viewer shows Faulting Module Path D:\FSX\Simprop.dll
What might I do to correct this error?

 

This is what the AVSIM CTD Guide states:

 

Simprop.dll

  • Most likely a problem with the installation of Acceleration.  Try uninstalling Acceleration (go to Add/Remove Programs; look for FSX and click on uninstall.  It will only uninstall Acceleration.  FSX will still be there).  Run FSX once and see if this fixed the program.  If so, reinstall Acceleration with Admin privileges.  Run FSX again to make sure the problem is fixed. 

If problem not fixed -

  • Remove your FSX or P3D.cfg and let the configuration rebuild. 
  • If this does not fix the problem, rename your logbook.bin in the My Documents/Flight Simulator X Files folder and try running FSX again.  If that works, then you might want to download from the AVSIM Library a program called FSX Logbook Recovery 1.1 and try to repair the one you renamed.

Best regards,

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Hi again,

I did not try to install Acceleration after this latest attempt at reinstalling FSX.  I have though, now tried to install Acceleration but get the message "Flight Simulation  must be activated before you can install FSX:Acceleration.  Activate FSX and then run Setup again".  Although FSX was lost at the reinstallation of the OS, could Acceleration still be installed? How can I check for this?  If not, then I cannot see how to use the suggestions by the AVSIM CTD Guide.

Thanks.

Ray 

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Although FSX was lost at the reinstallation of the OS

 

If you reinstalled the OS, then everything about Acceleration is lost as there are no registry entries showing it was installed.

 

Best regards,

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OK thanks, I see.

There is one thing I must check before going further. Before reinstalling the OS, a backup was made of some OLD DATA.  This is held in a folder on the Desktop called "Old Account".  In this folder there is a 'Documents' folder containing  'Flight Simulator X Files'.  Now the new reinstalled OS setup has also got a folder called 'Documents' outside the Desktop but this does not contain any 'Flight Simulator X Files'.  Could this possibly mean that when I reinstalled FSX, the 'Flight Simulator X Files' went to the 'Documents' folder in the 'Old Account' folder and if so, should I have deleted the 'Flight Simulator Files' folder held in the 'Old Documents' folder first before reinstalling FSX?

Sorry if this sounds a bit contorted.

Thanks again.

Ray

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OK thanks, I see.

There is one thing I must check before going further. Before reinstalling the OS, a backup was made of some OLD DATA.  This is held in a folder on the Desktop called "Old Account".  In this folder there is a 'Documents' folder containing  'Flight Simulator X Files'.  Now the new reinstalled OS setup has also got a folder called 'Documents' outside the Desktop but this does not contain any 'Flight Simulator X Files'.  Could this possibly mean that when I reinstalled FSX, the 'Flight Simulator X Files' went to the 'Documents' folder in the 'Old Account' folder and if so, should I have deleted the 'Flight Simulator Files' folder held in the 'Old Documents' folder first before reinstalling FSX?

Sorry if this sounds a bit contorted.

Thanks again.

Ray

Whenever you reinstall Windows, Windows will back up most of your personal stuff like your Documents folder to a folder called "Old Account".  You will also see that they backed up C:\Users folder, so, for instance your old installation of FSX will be there with your fsx.cfg, dll.xml folders, etc.  After I reinstall Windows I usually find the MyDocuments folder and move all my personal stuff in the Old Accounts folder to the new installation.  I also look for my Pictures folder and move that to the new installation.  I keep the Old Account documents on another HDD for awhile just in case I might need something else. 

 

You do not want to return your old registry to the new installation.  You will have tons of problems if you do and it will result in another reinstall.  Your registry files are located in C:\Windows\Registry32\config but do not mess with them.  EDIT:  Should be C:\Windows\System32\config.

 

You need to reinstall FSX/Acceleration so the proper keys in the registry are made.  You will also have to reactivate fsx and acceleration.  Once you do that, Microsoft enters information to show your copies of FSX/Acceleration have been activated.

 

Hope this helps.

 

Best regards,

Edited by Jim Young
To edit wrong info

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Thanks for the prompt post. 

 

Could I have advice on the 3 questions in 2, 3 and 4 below:

 

1.   I have reinstalled FSX and tried to run FSX without Acceleration but got the "Simprop.dll" error I mentioned above.

 

2.   I have now tried to reinstalled Acceleration but get the message "Flight Simulation must be activated before you can install FSX:Acceleration.       How do I reactivate FSX ?

 

3.   I see Flight Simulation X Files in the Old Documents.  Should I have deleted these before I reinstalled FSX?

 

4.   In the new OS I have looked in C:\Windows and there is no "Registry32\config".  Should there be?

 

The help is much appreciated.

 

Ray

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1. I have reinstalled FSX and tried to run FSX without Acceleration but got the "Simprop.dll" error I mentioned above.


Are you using the old logbook.bin you had in a prior installation?  Are you trying to run fsx using the old fsx.cfg?  If you reinstalled Windows and then reinstalled FSX, FSX should start up without any problems and you will then be asked to activate.  You should never use your old installation files until fsx is activated and you run it at least once.

 

The information I got for the simprop.dll error was collected by going around the Internet and searching for solutions to this error.  I then took all of the solutions provided by others and placed them in the AVSIM CTD Guide.  So, the simprop.dll error solutions are not mine.  They are from the community around the Internet.  I have absolutely no idea what the simprop.dll does in FSX.  But, using logic (like Dr. Spock), one of the solutions is replacing the logbook.bin or repairing it.  I then assume you might have moved your Documents folder you had in an old installation of Windows over to the new installation.  This folder contains the logbook.bin in the Flight Simulation X Files folder in the Documents folder.  Since moving the fsx.cfg to another folder and then restarting FSX fixes the simprop.dll error for many, I'm thinking you might have moved the fsx.cfg folder from the old installation over to the new installation and this is causing the error.

 

 

 


2. I have now tried to reinstalled Acceleration but get the message "Flight Simulation must be activated before you can install FSX:Acceleration. How do I reactivate FSX ?

 

Try the fix at the following link - https://www.microsoft.com/Products/Games/FSInsider/downloads/Pages/FlightSimulatorXActivationPatch.aspx

 

 

 


3. I see Flight Simulation X Files in the Old Documents. Should I have deleted these before I reinstalled FSX?

 

Your "Old Douments" folder is not seen by FSX.  In order for anything relating to FSX to be seen and read, it has to be in one of the folders Microsoft uses for the installation of FSX.

 

 

 


4. In the new OS I have looked in C:\Windows and there is no "Registry32\config". Should there be?

 

I apologize.  A typo.  It should read c:\Windows\System32\config.  There will be nothing in this folder that will state "Registry".  Your registry is in several different folders within this directory.

 

Think you are slowly getting there.

 

Best regards,

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Hi

I cannot answer the 2 questions in the first 2 sentences since I do not know what Logbook.BIN is (or means) or if trying to run FSX uses an old fsx.cfg.  All I know is what is in the 3rd sentence i.e. I have had Windows reinstalled and then I reinstalled FSX from the DVD but at start up I immediately got the Simprop.dll message and was not asked to activate.

Regarding Logbook.BIN :

1.   if I look in the backup data I see "Desktop>Old Account>Documents>Flight Simulator X Files" and there is Logbook.BIN indeed

2.   with the new OS if I look in "C:>Users>Raymond>Documents" I do not see "Flight Simulator X Files" and hence no Logbook.BIN and I cannot therefore rename Logbook.BIN as suggested in the guide.  Should not reinstalling FSX create a new Flight Simulator X folder with Logbook.BIN therein?

I am still determined but am of for a few days.

Thanks.

Ray

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2. with the new OS if I look in "C:>Users>Raymond>Documents" I do not see "Flight Simulator X Files" and hence no Logbook.BIN and I cannot therefore rename Logbook.BIN as suggested in the guide. Should not reinstalling FSX create a new Flight Simulator X folder with Logbook.BIN therein?

 

There should be NO Flight Simulator X Files folder in the Documents folder until you start up FSX.  You flight plans will be in this folder along with the logbook.bin.  The logbook.bin will not be created until you start up FSX.  If you want, you can move the folder from your old account to the new Documents folder.  The logbook.bin sometimes gets corrupted.  It contains a log of every flight you have taken since installation of fsx.  I thought, in my comments earlier, you had moved the logbook.bin from your old accounts folder and it might have been corrupted.  But, since you say it is not there, then I was wrong to think the logbook was stopping fsx from starting up.

 

Here's a guide for installing FSX - http://support.precisionmanuals.com/kb/a87/how-to-uninstall-and-reinstall-fsx.aspx

 

Best regards,

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