Posted Today, 06:13 PM

Hi,

I have just installed the FSLabs Concorde v1.3 into Prepar3Dv3.1.

Installation went ok and all looked good when I loaded the Concorde.

However, whenever I try to load PMDG NGX or 777 the sim stops working just before the initialization phase. I get a message saying that Prepar3D has to shutdown.

Before the Concorde installation I had the sim running very nicely.

I then tried uninstalling the PMDG NGX and then reinstalling it. I now get a message saying 'Installation cannot continue. Your registry does not show a valid Prepar3D installation location'

I can only conclude that something during the Concorde installation has messed up the registry. I would greatly appreciate some assistance in getting this corrected.

I have also posted this in the FSLabs forum.

 

Default aircraft and Aerosoft Airbus load OK, its just PMDG that has the problem.

 

Kyle, I have tried opening a support ticket but I can't get passed the registration section - my email address is recognised but my password is not, my fault - can it be reset so that I can change the password.

 

Thanks for any assistance

John Fairman

I am not familiar with FSLabs product, I assume it is P3Dv3 compatible?

 

Many load problems with P3D can be fixed by reviewing the LM FAQ on their website, bottom of page, there are a set of files and folders to delete and let P3D rebuild. Additional support is available in the P3D forum.

 

As for the registry error.... that is something that FSLabs might have to address.

Hi Dan,

 

Yes, the Concorde is fully P3Dv3.1 compliant. If I had known this was going to happen I wouldn't have bought it. Looking on their forum I can't see any posts with others having this problem, just my bad luck I guess!

It seems it is only PMDG that is affected by this. I'll take a look at the LM FAQ.

I'm sure that PMDG are the innocent party in this but it may be that they are the ones who could help.

Regards

John

Hi John,

As Dan said, maybe just a 'simple' removal of some files and folders within P3Dv3.1 and let it rebuild cfg files etc. 

 

It would still be worth asking in the FSLabs forum and or creating a ticket and some one like Lefteris maybe able to soon sort the issue out. It would appear your machine not too happy with the FSLabs load, as for one reason or another, it has caused your registry to be out of kilter with other air frames loads.

 

Often, in the FSX world, this usually means a rebuild...painful, but flight sim always runs so sweet afterwards, until we start cluttering it up with 'things' again.

Thanks Geoff,

I have had some input from Lefteris and he advised to completely uninstall Concorde. I have tried this and the only difference it made was that I could re-install the NGX. Unfortunately still have the same problem loading both NGX & 777.

I have raised a support ticket with PMDG and am awaiting a reply. I'm sure it's not caused by PMDG but I hope they can assist.

Regards

John

Thanks Geoff,

I have had some input from Lefteris and he advised to completely uninstall Concorde. I have tried this and the only difference it made was that I could re-install the NGX. Unfortunately still have the same problem loading both NGX & 777.

I have raised a support ticket with PMDG and am awaiting a reply. I'm sure it's not caused by PMDG but I hope they can assist.

Regards

John

Hi John,

Good that you have Lefteris involved. Have you tried one of those Registry cleaners? It sounds like your Registry not too happy. I presume you looked in the PMDG knowledge base?e.g..http://support.precisionmanuals.com/kb/a112/important-and-nearly-foolproof-steps-to-running-your-pmdg-product-in-prepar3d-v3.aspx

 

Prior to a P3D removal, I would consider doing this....

• Completely uninstall the Concorde and all its folders. Run the registry cleaner, defrag the drive. Close and restart the machine. Re-run the registry cleaner to make sure no loose ends for the Concorde.
• Completely uninstall all PMDG products as per the recommended way on the PMDG site. Run the registry cleaner, defrag the drive. Close and restart the machine. Re-run the registry cleaner.
• I would create a system restore point (a) at this stage so you have a "good" go back to point
• Load the PMDG NGX, Close and restart the machine, Defrag the drive, See if the NGX loads.... if so... 
• Load the PMDG 777, Close and restart the machine, Defrag the drive, See if the 777 loads.... if so....
• I would create a second system restore point,( B) so you have a "good PMDG place" to go back to.
• Load the Concorde. Close and restart the machine, Defrag the drive, See if the Concorde loads...if so,  
• Try and load the NGX and or the 777. If so, solved..if same as before, you might have to go back to the first system restore point(a) and then remove P3D for a complete reinstall.

Best of luck, as I know it is very frustrating when a wheel falls off the car, when you only changed a wiper blade.

 

Regards

Hi Geoff,

 

Paul at PMDG has sent me a registry fix tool. I ran it but still have the same problem with NGX & 777 crashing the sim at initial load.

 

Thanks very much for you post, I have just downloaded fresh installers from PMDG and will now work through your suggestions.

 

Love the analogy about the car - that sums it up nicely!

 

Regards

John

Hi Geoff,

No luck using the registry fixer.

Have deleted all PMDG entries from PC and ran registry cleaner.

Re-installed NGX and get exactly the same problem again.

I've still got a support ticket open so I have updated it with my latest findings. Hopefully PMDG can help me out.

As I'm running on W10 I didn't know that it doesn't provide a restore point, so no luck with that.

Many thanks for your input and advice.

Regards

John 

Hi Geoff,

No luck using the registry fixer.

Have deleted all PMDG entries from PC and ran registry cleaner.

Re-installed NGX and get exactly the same problem again.

I've still got a support ticket open so I have updated it with my latest findings. Hopefully PMDG can help me out.

As I'm running on W10 I didn't know that it doesn't provide a restore point, so no luck with that.

Many thanks for your input and advice.

Regards

John 

Ummm, I thought win 10 DID have a restore point function...hang on a second....Yes, have a look at this link...

http://www.tenforums.com/tutorials/4588-system-restore-windows-10-a.html

 

This is a tutorial about win 10 system restore etc. Hope it helps.

 

Depending on how much you have loaded in P3D, maybe be easier just to say...enough...you win...and completely remove P3D (remembering to remove all the flight sim programs first etc) registry clean, reboot, defrag..take a breath, have a beer or two, establish the restore point, then start the process of rebuilding.

I would reinstall P3D, no scenery etc, run it to prove ok. shut down, start machine again, load the Concorde first!! run it, defrag, reboot machine, load the NGX etc etc

 

Maybe just trial and lots of errors until you work out why the Concorde is upsetting PMDG.

 

Good Luck John.

 

Regards

Hi Geoff,

Great info about the restore point, didn't know there were hidden menus.

I've restored the system back to a week ago but sadly it hasn't corrected the issue.

I've sent some more info to PMDG and hopefully they will be able to pin it down.

 

Thank you so much for you valued assistance.

Regards

John 

Hi John,

You will have to go back to before you originally loaded PMDG, as I guess you would have had them installed before the FSLabs Concorde. Trouble is, the Registry tends to be a delicate creature and easily upset.

 

If registry fixers don't work, other than a P3D re-install, manually "fixing" the registry is for very brave souls with expert guidance and a restore point waiting in the wings...just in case.

 

OK, hope either PMDG or FSLabs come up with a solution. When you have solved it, remember to come back here and post the solution, as I am sure other P3D owners are watching with interest.

 

Regards

 

 

I've restored the system back to a week ago but sadly it hasn't corrected the issue.

 

Hi John,

 

i am sorry, i am having no better advice than to rethink your backup strategy in future, if your primary interest is still flying and not bug hunting.  :ph34r:

It's no wonder that MS system recovery points aren't any help. [= normally just registry snapshots, all the files being overwritten by any installer in the sim will normally stay as they are] 

If this feature ever were reliable, we wouldn't need full-backup images any longer.

 

You said you've migrated to W10. The Microsoft Windows Update & Installation Policy of W10 should be reason enough to gain your administration skills which means starting to expect

issues and compensate them in time by building partition images of your operating system and your FS partition (if seperated), before you update your operating system and before

doing main changes in your sim.  :wink:

 

To bring good news, MS has its own backup image service. Not very conformable, but you aren't forced to spend money on that. 

 

Anyway, i hope you'll get your issues fixed soon.

Thanks Paul,

 

Your right about backing up. I do back up all my installers etc but not the complete system. 

 

The transition to W10 went surprisingly well and has not created any negative issue for me.

 

I'm usually able to sort out things like this but this one has got me stumped. I just know its going to be something simple.... 

I've sent some more info to PMDG & LM but have not heard anything back yet. Hopefully they'll get me sorted soon.

 

Thanks for your response.

Regards

John  

Hi Dan, Geoff and Paul,

 

Just to put this one to bed, I bit the bullit and did a complete P3D re-install and low and behold its now working as it should. 

I guess the install of ConcordeX triggered some random file corruption in the sim.

I now have ConcordeX, NGX and 777 all working happily.

 

The reinstall was not as painful as it used to be due to most of my addons being installed outside of the main P3D folders.

 

Thankyou guys for you valued input and advice. 

 

Now to get back up in the air again!

 

Best Regards

John

 

 

I now have ConcordeX, NGX and 777 all working happily.

 

Good to hear, happy contrails.