Bob_Z

Update Problem

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When I try to install the  latest update from the Ops Center I get an error saying the ...PMDG _Updater_77L__P3d.exe is corrupt or unreadable.  Uninstalled the aircraft and re-installed, no joy,  Deleted the files in the Ops Center, again no joy.  All was done as administrator with AV turned off.

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1 hour ago, Bob_Z said:

When I try to install the  latest update from the Ops Center I get an error saying the ...PMDG _Updater_77L__P3d.exe is corrupt or unreadable.  Uninstalled the aircraft and re-installed, no joy,  Deleted the files in the Ops Center, again no joy.  All was done as administrator with AV turned off.

Anonymous (Full names are required as per forum rules),

Have you submitted a ticket to support?

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Yes, earlier today.  No response.

 

Bob Zolto

Edited by Bob_Z
add name

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3 minutes ago, Bob_Z said:

Yes, earlier today.  No response.

 

Bob Zolto

It sounds like the operations centre doesn't have the access rights to that specific file. Are you the only user on your computer and do you have full admin rights?

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39 minutes ago, Bob_Z said:

Yes and yes.

Bob Zolto

What operating system are you running?

  • Upvote 1

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4 minutes ago, Bob_Z said:

Win 10, i7 6700-K, Nvidia GTX 1070, 32GB RAM.

Can you try running a search for that file that's unreadable and let me know a) if you find it and b) where it's located

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Hi Bob,

As a work around, could you redownload the installer from the PMDG website update via that.

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I did download it again, no joy.  File is located at c:\users\owner\appdata\roaming\pmdg\pmdg operations center\Product Updates\\PMDG_Updater_77L_P3D.exe

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5 minutes ago, Bob_Z said:

I did download it again, no joy.  File is located at c:\users\owner\appdata\roaming\pmdg\pmdg operations center\Product Updates\\PMDG_Updater_77L_P3D.exe

So the installer on the PMDG website doesn't include the latest update?

Can you delete (move to desktop) that file and run the Operations centre updater?

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This morning I thought to try to run the updated file manually, but it isn't there any more, which leads me to believe that the installer I downloaded yesterday may have the updates included, although the updater file was there last night before I turned off my machine.  The Ops Center still has notifications for the updates but I still get the error that it is corrupt or unreadable,  Is there a way to tell if the updates are present?   I will be away for several hours so I can't answer you right away.

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25 minutes ago, Bob_Z said:

This morning I thought to try to run the updated file manually, but it isn't there any more, which leads me to believe that the installer I downloaded yesterday may have the updates included, although the updater file was there last night before I turned off my machine.  The Ops Center still has notifications for the updates but I still get the error that it is corrupt or unreadable,  Is there a way to tell if the updates are present?   I will be away for several hours so I can't answer you right away.

The operation centre shows the version number of the installed product.

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The Operation  Center says I have version 1.10.8333 installed and that there is an update available to 1.10.8363.  I'm going to download again and see what happens.

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I wouldn't assume that the installer downloaded from PMDG includes the micro updates pushed out in the past couple of days.

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Not assuming, just checking.  I downloaded it yesterday -- after the updates -- and it didn't have them then.  Maybe now.

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Downloaded again and installed.  Still older version.  Did the delete and update of Operations Center and this time the update file is there, but trying to run it manually or from the Operations Center results in the error saying the file is corrupt or unreadable.  PMDG support hasn't replied to my ticket other than to say to do the Operations Center delete dance.  I told them that didn't work.

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I am having the same problem. Any update on if this was fixed for you @Bob_Z ? I'll try uninstalling/reinstalling the Ops Center. I have uninstalled/reinstalled the PMDG777 to no avail! I've also turned off my anti-virus, and I deleted the previous updated files and allowed the Ops Center to re-download the files. Nothing is working! Any help would be greatly appreciated.  Thank you!

FYI - BUILD 1.10.8448 (Released 12OCT17) - trying to upgrade my T7 to this version.

Matt Jamieson
P3Dv4.1

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On 6/23/2017 at 2:45 PM, Bob_Z said:

support hasn't replied to my ticket other than to say to do the Operations Center delete dance.  I told them that didn't work.

 

1 hour ago, Cactus2456 said:

I'll try uninstalling/reinstalling the Ops Center. I have uninstalled/reinstalled the PMDG777 to no avail!

Notice Bob's post was in June.  You can assume that he did have his problem resolved working with PMDG Product Support, which i recommend you give a try.  The notion that you can reinstall the OC is not quite correct, there is a way to remove files then force an update of the OC and I'm sure PMDG Product Support will provide you the details.

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For what it's worth, the problem was resolved my uninstalling ALL PMDG aircraft and starting again from scratch.  It worked.  Why? I don't know.

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27 minutes ago, Bob_Z said:

For what it's worth, the problem was resolved my uninstalling ALL PMDG aircraft and starting again from scratch.  It worked.  Why? I don't know.

Probably because the version on your system was well out of date. Uninstalling/reinstalling put a newer version on, compatible with the updater.

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It was the previous version before the update, not well out of date at all. 

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