tszchun_anson

Intermittent Sound Clicks with USB Soundbar

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Hi all,

 

I just bought a new soundbar and got it connected to my flight sim PC via USB connection. Unfortunately I noticed annoying intermittent “click” sound glitches in-flight no matter where I loaded the scenarios in P3D into:

 

* https://soundcloud.com/user-691081649/demo-of-sound-crackling/s-StcCt (~0:02)

* https://soundcloud.com/user-691081649/demo-of-sound-crackling-2/s-lgPg9 (~0:02)

* https://soundcloud.com/user-691081649/demo-of-sound-crackling-3/s-d0aGI (~0:02)

 

I have tried everything I could, including re-installing audio+GPU drivers and P3D clients, resetting CPU default clock from overclocking, configuring Windows audio settings, monitoring audio latency (with no abnormalities detected) etc. However none of them did the trick. I just want to know if anyone of you using external sound card or USB soundbar has this kind of sound glitch issue with P3D v4?

 

I am currently running P3D v4.3 but the issue was there with 4.2 as well. My sampling size and rate were set to 24bit, 96000Hz.  I think an i7-6700k with 16GB 3000MHz RAM should be sufficient for USB audio. That’s why I am suspecting whether there is an incompatibility between P3D and USB audio. 

 

I would appreciate it if anyone of you could provide me with clues or idea. Thanks very much. 

 

Anson

 

 

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It would help if people knew what make and model sound bar your using.

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6 hours ago, Wise87 said:

It would help if people knew what make and model sound bar your using.

Thanks Wise87.

I am using Creative Sound BlasterX Katana with built-in sound card and driver.

Anson

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I’m using the same soundbar and don’t experance what your hearing. I know of two other who also use the same soundbar with no problems. Is it just in P3D or other games? 

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Try reducing the sampling rate to 20 kHz.  96000 is beyond overkill.

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change the method you're connecting the bar to the PC. I hear clicking when a bluetooth speaker being charged by a USB connector is connected to my PC; clean sound when it's not connected.

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34 minutes ago, Wise87 said:

I’m using the same soundbar and don’t experance what your hearing. I know of two other who also use the same soundbar with no problems. Is it just in P3D or other games? 

Nice to know that somebody is using the same soundbar as I do, without issue.

 

May I know your computer rig and windows version as well? What sample size and rate you have chosen in Windows audio setting for the audio?

 

So far I can hear the sound glitches in P3D mainly because 99% of the time I use the PC solely for flight sim 🙂

 

Anson

Edited by tszchun_anson

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7 minutes ago, jpf said:

change the method you're connecting the bar to the PC. I hear clicking when a bluetooth speaker being charged by a USB connector is connected to my PC; clean sound when it's not connected.

Thanks for your reply.

I tried to use USB noise filter but it still didn’t do the trick. The reason I would like the sound bar connected via USB is that, the vendor provides a software that allows me to fine-tune audio.

Anson

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29 minutes ago, ddawson said:

Try reducing the sampling rate to 20 kHz.  96000 is beyond overkill.

Thanks 🙂

Even though I set the sampling size and rate to the lowest, the problem still persisted.

Anson

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3 minutes ago, tszchun_anson said:

Nice to know that somebody is using the same soundbar as I do, without issue.

 

May I know your computer rig and windows version as well? What sample size and rate you have chosen in Windows audio setting for the audio?

 

So far I can hear the sound glitches in P3D mainly because 99% of the time I use the PC solely for flight sim 🙂

 

Anson

I use a Asus Maximus Code IX, 7700K@5.1 Ghz. Windows 10 Pro, version 1809, sound settings default when I loaded the drivers and Creative Utility. I would have to be at home to provide more detailed information. 

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6 hours ago, Wise87 said:

I use a Asus Maximus Code IX, 7700K@5.1 Ghz. Windows 10 Pro, version 1809, sound settings default when I loaded the drivers and Creative Utility. I would have to be at home to provide more detailed information. 

I noticed that you overclocked the CPU as well. Did you tweak any voltages that may be related to USB ports? I am now suspecting whether or not the possible spikes of certain voltage(s) is the culprit of the sound glitches. I have fixed the Vcore to 1.375v in manual mode. 

Also in the Sound Blaster Connect software, did you enable Dolby function(s)? And confirm you have a USB connection instead of AUX in?

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36 minutes ago, tszchun_anson said:

I noticed that you overclocked the CPU as well. Did you tweak any voltages that may be related to USB ports? I am now suspecting whether or not the possible spikes of certain voltage(s) is the culprit of the sound glitches. I have fixed the Vcore to 1.375v in manual mode. 

Also in the Sound Blaster Connect software, did you enable Dolby function(s)? And confirm you have a USB connection instead of AUX in?

No to any USB voltage adjustments. I did turn off USB sleep mode so my devices don’t go into standby. My  Vcore is 1.35 for my OC. I am using USB connection only. My onboard audio is disable in bios and I disable my Nvidia HD audio seeing I don’t need it since I’m using a USB soundbar. Maybe you have a bad cable or sound bar. I use the default gaming profile in the software.

Edited by Wise87

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23 minutes ago, Wise87 said:

No to any USB voltage adjustments. I did turn off USB sleep mode so my devices don’t go into standby. My  Vcore is 1.35 for my OC. I am using USB connection only. My onboard audio is disable in bios and I disable my Nvidia HD audio seeing I don’t need it since I’m using a USB soundbar. Maybe you have a bad cable or sound bar. I use the default gaming profile in the software.

I also got the on-board audio abd USB sleep mode disabled. And I didn't install NVIDIA/Realtek audio drivers. I have already contacted the technical support of Creative but it seems that they don't have idea why the issue occurred as well. I also use gaming profile like what you did. 

I will switch to another cable for testing.

Anson

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9 hours ago, tszchun_anson said:

I will switch to another cable for testing.

Just switched to another cable. The issue still persisted unfortunately...

I think I should make a RMA request to Creative...

 

Anson

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3 hours ago, tszchun_anson said:

Just switched to another cable. The issue still persisted unfortunately...

I think I should make a RMA request to Creative...

 

Anson

Does it only do it P3D or with other programs? You said it made that click sound in both P3D 4.3 and 4.4? By chance did you try adding the following to your [Sound] in your P3D.cfg to see if that helped. If all else fails than RMA the sound bar. 

[sound]
time_constant=0;

 

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17 hours ago, Wise87 said:

Does it only do it P3D or with other programs? You said it made that click sound in both P3D 4.3 and 4.4? By chance did you try adding the following to your [Sound] in your P3D.cfg to see if that helped. If all else fails than RMA the sound bar. 

[sound]
time_constant=0;

 

The sound glitches can happen anywhere, not only P3D but also iTunes and Youtube. I will try the line when I get back to my PC. 

Thanks.

Anson

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On 1/16/2019 at 10:22 PM, Wise87 said:

Does it only do it P3D or with other programs? You said it made that click sound in both P3D 4.3 and 4.4? By chance did you try adding the following to your [Sound] in your P3D.cfg to see if that helped. If all else fails than RMA the sound bar. 

[sound]
time_constant=0;

 

Still didn’t get time to add the line.

But may I know which version of the NVIDIA driver are you using? Which motherboard and which BIOS version? I saw many online discussions claiming that the graphics driver may cause the audio issue, although I am using USB connection...

Anson

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9 minutes ago, tszchun_anson said:

Still didn’t get time to add the line.

But may I know which version of the NVIDIA driver are you using? Which motherboard and which BIOS version? I saw many online discussions claiming that the graphics driver may cause the audio issue, although I am using USB connection...

Anson

I can get you the info but I know two other users with different boards, drivers etc that are not having the issue. You should be able to plug in the SB and not have to go through this process.

Edited by Wise87

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2 hours ago, Wise87 said:

I can get you the info but I know two other users with different boards, drivers etc that are not having the issue. You should be able to plug in the SB and not have to go through this process.

Thanks for getting back. I agree with you that the SB should be hassle-free. A large difficulty of mine is that I am not sure whether the issue is caused by my hardware or software (especially the BIOS and driver). Anyway I would try to add the line first, and update BIOS of necessary. 

 

Anson

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I has this with a usb sennheiser headphones and there support was outstanding.

Solved the problem by giving the headphones a motherboard usb port rather than off a hub and increasing the power available by powering off other items. And the obligatory driver reinstall.

I suggest you check to see if you are borderline on your power and give it a root usb port

Edited by 9GTurn

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9 hours ago, 9GTurn said:

I has this with a usb sennheiser headphones and there support was outstanding.

Solved the problem by giving the headphones a motherboard usb port rather than off a hub and increasing the power available by powering off other items. And the obligatory driver reinstall.

I suggest you check to see if you are borderline on your power and give it a root usb port

My soundbar has been connected to motherboard USB port. 

May I know if your issue was also intermittent? Did that occur few times a minute?

Really hope I could have get the good service like yours...

 

Anson

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It has really been a long time...I finally got a replacement unit, the issue unfortunately still persists....

I now believe that the culprit is on software side...

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