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Hello,

I submitted a support last February 6th (activation issue after updated windows then got back to previous version).
What is the reasonable waiting time for their support, being specified that their site three days of delay ? Regards
Edited by sam1304

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It may take longer than the three days mentioned. However, they will respond and my suggestion from experience would be not to push by opening another ticket as this will kick you backwards in the queue. 

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Two weeks still no answer. Queue must be very long !

Edited by sam1304

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Or the support team rather short. I had my frustrations with them but eventually it was sorted out. 

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Did you get a support ticket number?

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Cameron solved the problem last night. I admit that the simmer is as passionate as it is impatient.

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1 minute ago, sam1304 said:

Cameron solved the problem last night. I admit that the simmer is as passionate as it is impatient.

I really had to laugh about this one as it reminded me of my lengthy discussions here with Cameron. I believe he should be happy that his customers are passionate even if this makes them impatient at times. 😂

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Hello all: Just bought  the Saab 340  from X Aviation.  Installer files only no plane. Went to fly in X plane and no plane in the directory.  I e-mailed them about it.Pretty pricey for installer files@$&***#!!!!!.

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Got it all figured out.  This plane is so so, could be much better..I'll take the Carenado model when they put a hybrid altimeter in it.

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Hopefully it'll get a makeover soon - getting a bit long in the tooth for xp 11.30.

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20 hours ago, Paul Deluca said:

Got it all figured out.  This plane is so so, could be much better..I'll take the Carenado model when they put a hybrid altimeter in it.

Given that it's over 5 years old, was originally getting made when X-Plane 10 wasn't even out, and is still getting compared to todays add ons, I'd say that's not too bad.  But @olderndirt is right.  It IS getting a V2 makeover, as well as a rather large, free update.

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Thanks Goran This plane needs major work.Press buttons on the ap, and they don't shut off.  Disconnect the ap , and the alarm will not shut off. Altitude alert tone sounds half dead.  lol!!! Thanks for the support Older!!!

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12 minutes ago, Paul Deluca said:

Thanks Goran This plane needs major work.Press buttons on the ap, and they don't shut off.  Disconnect the ap , and the alarm will not shut off. Altitude alert tone sounds half dead.  lol!!! Thanks for the support Older!!!

Red button on the yoke silences the AP warning

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Thanks for the info   Goran!!.Looking forward to an overhaul with this plane. I thought the plane was younger.  you told me something i did not know   again, many thanks!!!!!

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1 hour ago, GoranM said:

Given that it's over 5 years old, was originally getting made when X-Plane 10 wasn't even out, and is still getting compared to todays add ons, I'd say that's not too bad.  But @olderndirt is right.  It IS getting a V2 makeover, as well as a rather large, free update.

Well that's welcome info.

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Great news on the SAAB Goran, any news on the DC-3? Thanks!

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8 minutes ago, alexcolka said:

Great news on the SAAB Goran, any news on the DC-3? Thanks!

Nothing yet.  Trying to get this Saab update out as quickly as we can.  11.3 broke a few things, and we need to sort that out.

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Question  Goran: With the pending Saab 340 overhaul, will the liveries stay them same?  thanks

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As far as the free update, all liveries will stay the same.  V2, unfortunately, it's a rebuild and re-texture.  So all liveries will be obsolete.  Apologies for that, because Leen DeJager made some outstanding liveries for us back then.  But it has to be done.

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The best livery ever is/was the Loganair with the tartan tail - it would be superior marketing to find that one in the new set.

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The biggest reason i bought the plane was   TWA/TWE. I loved that airline, and miss it very much. I flew to Cali with  them on board a 747  SP.  I had a good time. Let's see what happens with the update to the Saab.  I would hate  to give up the livery.

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Loganair: I agree Older. Wonderful way to express the line, and Scotland  I hope it stays to.

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CRJ-200?  Javier Rollons plane?

I don't know.  I didn't think he was doing an update.  

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