Gaz - a suggestion - go to the P3D website in the activation & licensing area - click on the invoice# shown and print a copy of your invoice for each product you own. The invoice will show you the ID and password for that product., Keep in a file somewhere.

 

Vic

Thanks.

Given that:

the portal says my v5 version has 2 licenses left, should I still able to install it v4.5, just downloaded on that login?

 

4 minutes ago, Gary McCluskey said:

I'm at a point where I think we're talking about different software.

Can I ask if I download v4.5 with my v5 license, then use the p5 license number?

Don't go there. I haven't been able to get into  P3D for a week now, and I'm genuinely thinking of leaving this 'hobby'.

Gary, i had already the suspicion you are working for the Show "hidden camera", but please don´t get it wrong, just kidding.

I´ll try my part:

1. when you go onto the download page at prepar3d.com you see two Login Options. The first is that you log in with the LICENCE data you received, and this will bring up the downloadpage ONLY for the Version you have the Licence data entered (4.5 OR V5 at once). Exactly this Licence data Needs to be typed in at the first start of the P3D Version AGAIN for activating the P3D app on your machine. So, if you have purchased both versions (4.5 and 5) you´ll Need to put in the Licence data for that Version you wanna download.

2. second Option on the download Login is that you Login with your "customer account E-Mail". If you Login like this you have both versions shown for download, but AGAIN, if you install both Versions on you PC you HAVE TO put in the exact Licence data for each Version seperately. So if you have both versions bought, you HAVE two different Licence IDs (one for V4.5 and one other for V5) and you have two Licence Passwords, (one for each Licence).

Gary,

P3D Downloads:

Don't log in to the downloads page with your email address.  Instead, log in with the License ID and License Activation Password.

P3D Forum:

Log in with your email and password.

 

That our of the way, please see the following which is from LM:

"Why can I no longer activate after I have reinstalled Prepar3D, updated software, updated hardware, or installed Prepar3D on a new machine? I am getting error 5013 when trying to install. What do I need to do?

Depending on the license you have, it is likely that you have reached the limited number of activations for your specific license. While the licensing software does recognize that the installs are being done on the same computer, if enough of the computer’s information changes (operating system, external hardware, graphics cards, etc.), it will flag your setup as a different computer. If you need an additional activation, because of a hardware change or you are moving the license to a new computer, please e-mail [email protected] with your License ID and a very brief explanation of the reason you need your license reactivated. Your request will be fulfilled within two business days."

 

I hope this clears things up for you.

 

Best wishes.

 

 

 

1 hour ago, Gary McCluskey said:

the portal says my v5 version has 2 licenses left, should I still able to install it v4.5, just downloaded on that login

No. You can only activate a V5 with that.

Each license ID (the one from your receipt email) is locked to the specific version that you bought it for.. A V4 license ID can only be used with V4. A V5 license ID can only be used with V5. 

Your prepar3d.com website login and your downloads have nothing whatsover to do with activation.

Edited May 20, 20206 yr by Lorby_SI

5 hours ago, cwburnett said:

Activation password

where do i find an Activation password?

8 minutes ago, Gary McCluskey said:

where do i find an Activation password?

In the eMail LM sent You when You bought Prepar3D, or in their License Portal site.

1 hour ago, RamonB said:

In the eMail LM sent You when You bought Prepar3D, or in their License Portal site.

or in the invoice copy in the licensing section of the LM website - as I told you several posts ago.