Hi All,

I've recently suffered a HDD failure, so have been re-installing some bits of software, one of which is the RealityXP GTN750 software.

The install appeared to go smoothly, but when I load up the sim (XP11 11.53r1) and bring up either the GTN750 or GTN 725, the 2D panel appears, but the screen is black. (Screenshot here https://i.imgur.com/3isxLhn.png)

I've changed the "Power Source" to "Always On" to see if it was a power issue within X-Plane. I've checked the quarantined items in my antivirus, and there's no RealityXP files there, tried running the sim as Admin, tried uninstalling and re-installing the trainer & plugin.

I've tested it on the default Cessna 172, and the Carenado FA50 EX v1.1.

Please see below for the contents of the GTN logs, and the changes i've made to the RealityXP.GTN.ini file to try and debug the issue, has anyone got any ideas?

 

I've added the following lines to the RealityXP.GTN.ini file within the FA50's aircraft folder.

LogTrainer = 7
DebugValue = 2

The full RealityXP.GTN.ini file is within the spoiler below.

Spoiler

[GTN]
; comma separated list of gauges
gauges = GTN_750_1

[GTN_750_1]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = true
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; connects to: 'PFC_GTN' or any '#PID' (#D067 for PFC_GTN)
; no value connects to first found, 'OFF' disables connection.
HardwareDevice = 
; hardware selector number or -1 to disable.
HardwareIdx = -1
PowerSource = ALWAYS_ON
LogTrainer = 7
DebugValue = 2

[GTN_750_1.WINDOW]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 1469,1151,742,706
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,395,415,395
; display as popout window if true (requires XP11.1).
undocked = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false
; auto hide in external view if true.
autohide = false

[GTN_750_1.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

[GTN_725_1]
; comma separated list of render targets.
drawto = WINDOW, PANELS
; is the master device if true.
MasterDevice = true
; aviation db: 0: nav_db2_grm, 1: nav_db2, 2: nav_heli_db2_grmn, 3: nav_heli_db2
NavDbType = 1
; connects to: 'PFC_GTN' or any '#PID' (#D067 for PFC_GTN)
; no value connects to first found, 'OFF' disables connection.
HardwareDevice = 
; hardware selector number or -1 to disable.
HardwareIdx = -1

[GTN_725_1.WINDOW]
; display window if true.
visible = true
; show screen only gauge if true.
nobezel = false
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = WINDOW
; display position and dimension (left,top,width,height)
frame.rect = 1688,1379,830,790
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true
; VR mode position and dimension (left,top,width,height) (requires XP11.20)
vrmode.rect = 0,395,415,395
; display as popout window if true (requires XP11.1).
undocked = false
; display mouse tooltips if true.
tooltips = false
; freeze display position if true.
locked = false
; auto hide in external view if true.
autohide = false

[GTN_725_1.PANELS]
; display window if true.
visible = false
; show screen only gauge if true.
nobezel = true
; display type: WINDOW,PANEL2D,PANEL3D,PANELS
frame.type = PANELS
; display position and dimension (left,top,width,height)
frame.rect = 0,0,0,0
; screen only border size (pixels).
border.size = 0
; screen only border color (#RGB or #RGBA).
border.rgba = #000000
; enable mouse clickspots if true, disable if false (use SHIFT to override)
usemouse = true
; left mouse button on the screen toggles popup window if true (requires SHIFT+left mouse button).
popleft = false
; right mouse button on the screen toggles popup window if true (requires XP11.1).
popright = true

 

 

The rxpGTN.xpl.log has the following:

21/04/09 21:56:47.017 14472 -    ] # win.xpl version 2.5.28.2
21/04/09 21:56:47.016 14472 INFO ] 

And the rxpGtnSim.dll.log has the following:

21/04/09 21:56:49.135 14472 -    ] # rxpGtnSim64.dll version 2.5.28.0
21/04/09 21:56:49.135 14472 INFO ] 
21/04/09 21:57:19.940 14472 ERROR] trainer not found or not supported
21/04/09 21:57:19.942 14472 INFO ] installed:
21/04/09 21:57:19.944 14472 INFO ] 6624 bin: F:\Programs\Garmin\Trainers\
21/04/09 21:57:19.945 14472 INFO ] 6624 dat: F:\Programs\Garmin\Trainers\ProgramData\
21/04/09 21:58:19.872 14472 ERROR] trainer not found or not supported
21/04/09 21:58:19.873 14472 INFO ] installed:
21/04/09 21:58:19.875 14472 INFO ] 6624 bin: F:\Programs\Garmin\Trainers\
21/04/09 21:58:19.877 14472 INFO ] 6624 dat: F:\Programs\Garmin\Trainers\ProgramData\

 

Hi,

Thank you for posting the logs and all these details, it helps a lot!

The first obvious questions:

- the LOG file is showing it is trying to load the Garmin GTN trainer from your F: drive (see 'bin' path in the log).

- Did you reinstall the Garmin trainer?

- Did you reinstall it in F:\ ?

 

Hi,

Thanks for your reply :)

I don't think I was given the option of where I could install it, so the trainer is located on the C:\ drive C:\Program Files (x86)\Garmin\Trainers\Launcher, how do I get the plugin to look in the right place?

C:\Program Files (x86)\Garmin\Trainers\Launcher

 

This means the Garmin trainer installers failed to update their own registry!

if you're feeling confident enough with regedit, can you please let me know the value of the following keys:

• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Garmin\Trainers\BinPath
  expected: C:\Program Files (x86)\Garmin\Trainers\
   
• HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Garmin\Trainers\DataPath
  expected: C:\ProgramData\Garmin\Trainers\

Jean-Luc,

You never cease to amaze me with your customer support.

Flamsies is well on his way to getting his problem resolved 37 minutes after posting.  

Well done you.

Tony

Thank you very much for your response Jean-Luc :)

Give that a shot in the ole' regedit, and i've still got the black screen.

I also changed the GtiExePath and LauncherExePath entried within Computer\HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Garmin\Trainers as these previously pointed to the F:\ Drive

Fingers crossed Tony :)

rxpGtnSim.dll.log contents:

21/04/09 23:00:42.714 20124 -    ] # rxpGtnSim64.dll version 2.5.28.0
21/04/09 23:00:42.713 20124 INFO ] 
21/04/09 23:00:58.106 20124 ERROR] trainer not found or not supported
21/04/09 23:00:58.109 20124 INFO ] installed:
21/04/09 23:00:58.110 20124 INFO ] 6624 bin: C:\Program Files (x86)\Garmin\Trainers\
21/04/09 23:00:58.112 20124 INFO ] 6624 dat: C:\ProgramData\Garmin\Trainers\

 

@himmelhorse Thank you for your kind words but it might take a little longer 😕

@Flamesies Are there any actual GTN trainer binaries on your drive in C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\bin ?

Ahh, no.

When I was first trying to install the trainers, the installer kept failing, and I found this log (see below) in my %temp% folder, I was able to grab the dxsetup.exe from the failing HDD, and I then had to create a Packages folder within C:\Program Files (x86)\Garmin\Trainers as previously I only had the following folders in the "Trainers" folder

DirectX9.0c

Launcher

ProgramData

The "Packages" folder wasn't created by the installer.

Please see the screenshot for what's currently within the "Packages" folder

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstallDirectX, location: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\DirectX9.0c\dxsetup.exe, command: /silent 
=== Logging stopped: 07/04/2021  21:11:33 ===

 

I'd suggest you take a step back with the installation, because if I'm reading the screenshot correctly, you're manually putting folders inside other folders and this is not supposed to be like that.

The easiest:

1) Uninstall the Garmin trainers if any is installed (you can open Control Panel > Programs and Features )

2) Download and run the latest e-commerce installer from our website

3) Enter your F1 account credentials and click REINSTALL

4) This will automatically download and install the correct trainer.

Hi Jean-Luc,

Thanks for your support with this so far.

I uninstalled the "RealityXP Garmin GTN (X-Plane)" and "Garmin Aviation Trainers".

Deleted the RealityXP folder from Program Data (There's no Garmin or RealityXP folder in Program Files x86, or Program Data).

Downloaded the latest e-commerce installer from the site, selected yes to install the Garmin PC trainers, and got a box popup saying there is a problem with this Windows Installer package. See below for the log.

My antivirus hasn't quarantined anything (MalwareBytes), and all the real-time protection is turned off in MalwareBytes at the moment.

Error 1721. There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personnel or package vendor. Action: InstallDirectX, location: C:\Program Files (x86)\Garmin\Trainers\Packages\GTN\DirectX9.0c\dxsetup.exe, command: /silent 
=== Logging stopped: 10/04/2021  11:20:19 ===

I had a look at "C:\Program Files (x86)\Garmin\Trainers" and could only see two folders "DirectX9.0c" and "Launcher".

Flamesies,

There is another Garmin folder in C/Users/username/appdata/local/Garmin which contain two subfolders Aviation_Trainer_Launcher_Url_dy0scrup... and Trainers.

You may be well advised to add those to your full delete list before your reinstall of everything.

Tony

Hi Tony,

 

I think i've already deleted those, I just forgot to mention it in my post, cheers :)

Flamsies,

The complete list (Jean may add to this) is

Drive C/Program files(x86)/Garmin

C/program data//Garmin

Plus the one I just gave you.

Tony

Yeah, I deleted all of those before trying a re-install, cheers :)

Flamesies,

"I think" may not be good enough mate.  I would restart the full uninstall/delete programme and then start the reinstall again (to be sure, to be sure, to be sure LOL)

Tedious I know but I like to KNOW that I have done everything.

Tony