I can't get it to start. It tells me to "Please insert the Microsoft Simulator Game Disk" and I have the store version which is downloaded.

I researched the internet and someone suggested starting MSFS from the Xbox app which I tried and the same thing happened.

What's the answer? Please don['t tell me I have to reinstall!

Yes. Just got the same message. Windsor Canada

 

Xbox services are having issues.  

When you run MSFS, it checks your Xbox account to make sure your a valid owner of MSFS.  Since the Xbox service is down, it cannot authenticate, so you get the "insert disk message"

Nothing wrong on your end.  Just have to wait it out till Xbox service is back up and running.

 

Edited July 19, 20241 yr by rickjake

Thanks for your fast responses.

 

Wow, I know of certain advantages of having the cloud, automatic notification of updates etc but wouldn't you think that M/S would allow users to have the use of the software they have spent a lot of money on during such 'issues'.  M/S is my least liked software company.

 

3 minutes ago, Jarnie said:

Thanks for your fast responses.

 

Wow, I know of certain advantages of having the cloud, automatic notification of updates etc but wouldn't you think that M/S would allow users to have the use of the software they have spent a lot of money on during such 'issues'.  M/S is my least liked software company.

 

I agree, If it cannot authenticate because of internet issues, or like in this case, a problem with the Xbox servers, it should let you continue for at least a day or so before it refuses to run.

I finally have a few free hours tonight to fly, and cannot because of this.  Anyway, in the last 4 years with MSFS, this is only the second time this has happened to me. 

I am getting the same message also.