I got this message last night after trying to load MSFS 2020.  The game has crashed.  Error code: (0xc0000005).  I have read articles and posts on this and it seems as though the only option is to uninstall and reinstall.  So I did that and I get the same error message.  Can anyone tell me what to do now.  Not exactly a computer guy.  Thanks

Rodger

Edited April 25, 20251 yr by RodgerC

4 hours ago, RodgerC said:

 

I got this message last night after trying to load MSFS 2020.  The game has crashed.  Error code: (0xc0000005).  I have read articles and posts on this and it seems as though the only option is to uninstall and reinstall.  So I did that and I get the same error message.  Can anyone tell me what to do now.  Not exactly a computer guy.  Thanks

Rodger

store version or steam did you uninstall everything from your pc related to the sim

Edited April 26, 20251 yr by pete_auau

4 hours ago, RodgerC said:

 

I got this message last night after trying to load MSFS 2020.  The game has crashed.  Error code: (0xc0000005).  I have read articles and posts on this and it seems as though the only option is to uninstall and reinstall.  So I did that and I get the same error message.  Can anyone tell me what to do now.  Not exactly a computer guy.  Thanks

Rodger

Did you follow this official page?

 

For anyone that is interested I have solved the problem.  I found a YouTube video on how to reinstall Windows without losing files and apps.  Google "Windows media creation tool".  Watch this video  from Trevor Nace on "How To Reinstall Windows 10 Without Losing Apps, Data Or Files".  It worked perfectly.  Took me about 2 hours to go thru the entire process but it worked.  No need to do a total reinstall and wipe out all my data.  Totally amazing.  A couple of people in the comments had a couple of problems, but for me it worked flawlessly.  However, because I uninstalled and reinstalled MSFS 2020 it is doing a 3TB update.  If I had to do it over again, knowing what I know now, I would not touch MSFS and just do the Windows 10 reinstall.  Hope this information helps someone in the future.  

Edited April 26, 20251 yr by RodgerC

Pete, sorry.  It is the store version.  Please see my last post.  Thanks.

If you have the NVDA app installed get rid of it ASAP!  I could not even load the sim yesterday but uninstalled the NVDA app and it immediately worked as stable and beautiful as ever right afterwards.

no issues here in either sims

7 hours ago, jspilot said:

If you have the NVDA app installed get rid of it ASAP!  I could not even load the sim yesterday but uninstalled the NVDA app and it immediately worked as stable and beautiful as ever right afterwards.

Glad you reminded me.  I did have the NVDA app.  This thing is killing me.  I'm trying to reinstall MSFS 2020 and in the middle of it, it just quits.  So I exit out of MSFS restart my computer then try to resume the download and I get the error code again.  So I found the NVDA app and got rid of it and did a successful restart so now I'm thinking I'm good.  The download stops again.  I restart MSFS and get the error code again.  I think I'm in trouble.  I have reinstalled Windows 10, got rid of the NVDA app and am still getting the error code.  Just spent over $1500 upgrading to a new Nvidia RTX 4070 GPU, and maxed out my motherboard with an Intel i9-9900 cpu, a new Meta Quest 3 VR headset now I can't even get MSFS reloaded on my computer.  I'm done if I can't get this thing reloaded.  Not paying $2-3K for a new gaming computer.  Been trying to download for about 10 hours now and about half of it is downloaded.

Edited April 27, 20251 yr by RodgerC

Did you uninstall the NVDA app from the app itself?  That’s how I did it and thankfully it worked fine.  That being said I did not attempt a complete reinstall though.  
 

Sorry this is happening to you- at this point I’d actually much prefer they just don’t update MSFS anymore and keep the updates for 24 only.  With 2020 I’m just looking for a nice stable Sim experience.

3 hours ago, jspilot said:

Did you uninstall the NVDA app from the app itself?  That’s how I did it and thankfully it worked fine.  That being said I did not attempt a complete reinstall though.  
 

Sorry this is happening to you- at this point I’d actually much prefer they just don’t update MSFS anymore and keep the updates for 24 only.  With 2020 I’m just looking for a nice stable Sim experience.

I agree, it seems like every update has a bug or two along with it. 

15 hours ago, jspilot said:

Did you uninstall the NVDA app from the app itself?  That’s how I did it and thankfully it worked fine.  That being said I did not attempt a complete reinstall though.  
 

Sorry this is happening to you- at this point I’d actually much prefer they just don’t update MSFS anymore and keep the updates for 24 only.  With 2020 I’m just looking for a nice stable Sim experience.

Yeah, I got it uninstalled like you did.  I have been downloading MSFS for about 30 hours now.  Appears to be about 3/4 done. Not ever doing that again....