FSS_Adrian

Hi guys, I don't know if it was some sort of intermittent issue to do with the load the servers have been under the last few days but upon logging into all of your accounts at FSS the download links are definitely present and active. Please go in and have another look to confirm.

We've been instructed by Steve to remove the product from sale.

I'd be happy to assist you rsperge. When you get the "could not be verified" message when exactly does it happen? Can you please very specific as to when the error occurs and what the exact message is?

Do you have and security/anti-virus software running that you may be able to temporarily disable during the install? Maybe that's interfering.

The file was updated recently so perhaps you were downloading at the time and the file was corrupt. Maybe try downloading again and see how you go. Sent from my Transformer TF101 using Tapatalk

Hi Rob, The behavior of installing after generating the .fsc file is definitely not intended and has now been corrected so it will now only install once you've imported the .fsk file. As for the error "failed to install properly. Uninstall and install a second time." message at the end of the installer, this has been a common thing for many different installers since Windows Vista. You can ignore this message and rest assured that if you made it to the finish screen and the application runs that it installed correctly. What the installer does isn't rocket science so there very little chance of something fundamentally going wrong. Not sure why you're getting the "key filed entered is invalid" message. Can you tell me the name of the .fsk file that the FSS website asked you to download, and that you are subsequently selecting when importing this file?

Hi yidahoo, Without knowing the particulars of your specific order I can't say for sure but this looks like your transaction was caught by our anti-fraud system which picks up key indicators of common fraudulent situations and locks the order pending further manual verification by our staff. I suspect in your case the indicator here may have been a country mismatch between one of the physical addresses on your order and the IP address you were using at the time the order was placed. Generally we process locked orders within 24 hours, either releasing them right away or requesting further information to verify some details, and this usually does happen even over weekends or public holidays. However, this last long weekend we did not have staff available to process these verifications and this accounts for the delay in releasing your order. We do apologise for any inconvenience caused and would like to offer you a discount on your next order. Please provide me with your order number so that I can look you up in our system and send you a coupon code.

The product has been withdrawn at Steve's request, until further notice. A new fix for the uninstaller has been made and is with Steve for testing. With the exception of one terrible incident the issue has for the most part been quite a non-event and we here at FSS are hopeful that the product will make a return, but the decision is ultimately with the developer.

You can install to the default location give by the installer, or any other folder of its own, so D:\DX10Fixer is fine. Sent from my Transformer TF101 using Tapatalk 2

We were instructed by Steve Parsons to remove the product from sale. Sent from my Transformer TF101 using Tapatalk 2

This is definitely not Steve's fault in any way, it was the coding of the FSS uninstaller that was the issue. We have certainly offered our most sincere apology to the Roger for this gross inconvenience.

This will be completely fine. You should not have any need to worry in this instance. However, if you ever have a need to re-install, best to get the latest version on the server.

Just to confirm to you all, this issue is only a problem if you have installed to somewhere other than the default location AND to a folder that already contains another application. If you accepted the default location as given by the installer you have no need to worry about the uninstaller removing anything other than the actual DX10 Scenery Fixer program itself. If you have been caught out by this issue and had the uninstaller remove something that it shouldn't have please contact FSS via store [at] flightsimstore [dot] com.

Hi All, Just to confirm to you all, this issue is only a problem if you have installed to somewhere other than the default location AND to a folder that already contains another application. If you accepted the default location as given by the installer you have no need to worry about the uninstaller removing anything other than the actual DX10 Scenery Fixer program itself. If you have been caught out by this issue and had the uninstaller remove something that it shouldn't have please contact FSS via store [at] flightsimstore [dot] com.

Hi Clarindo,REX for FS2004 can be purchased on disk using our DVD-ROM delivery option. At the top of the product page at FSS you'll find a drop down list where this option can be selected before adding to your shopping cart.Technically it is possible to install the software onto two computers but be careful you're not violating the end user license agreement which I think may indicate that it can only be installed on one computer at a time.As far as I know there are no issues with installing the software to an external hard drive.If you have any further questions feel free to post them to the REX support forums at: http://realenvironmentxtreme.com/forum/index.php