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About lukehall

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About Me

  • About Me
    Flight simming since my ZX Spectrum!
    Commercial Pilot, Flight Examiner & Instructor, Aviation Manager, Display pilot, Web designer, musician, Dad & Husband.

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  1. Hi Ray, I have now received a reply and am working with him to find a fix. Thanks. Luke
  2. Hi Ray, Thanks for your advice. Yes, the first thing I did was report it to JS support but got no response. I remain hopeful that I will be able to find a solution with them. My frustration here is with SimMarket. They are trying to take the position of no responsibility for what they are selling. The bottom line is that they took my payment, they processed my order and it was purchased from within an account with them and no doubt, they receive a commission for the sale. Therefore, my contract is with them and they are not entitled to shift that responsibility to a 3rd party, no matter what their terms and conditions say.
  3. Rules that are misleading and unfair. That's all. I've learned my lesson but it's not a good look for the industry overall.
  4. Well, aren't you a paradigm of virtue! I'm glad you've never had a problem with them. I've posted this because I have.
  5. Well, I should make it clear here that I haven't got a problem with JS as such. I'd like for them to be able to get it working for me. My issue here is with SimMarket's approach, which seems like a swindle to me.
  6. Well, a note of caution if you buy from SimMarket. I have tried, quite reasonably I believe, to get a refund from SimMarket as the upgrade is not working as it should. It turns out that if you agree to purchase from them, you waive all of your rights, even if you have a genuine grievance. You are forced to read their terms and conditions which consist of an explaination of your right to withdraw, yet to purchase anything, you apparently have to waive your right to withdraw. That doesn't make much sense to me. It's only 6 euros but I believe that there is a genuine issue of liability and morality here. Hello. I just bought this upgrade for P3D V5 but it does not work as advertised. There is no dynamic lighting and nowhere to get support. I would appreciate a refund as the product is defective and does not work as advertised. With thanks, Luke Hall Jianmin - Support Date: 03/15/2021 Status: Closed Dear Valued Customer, thank you for your order and we are sorry you are having an issue with any of the items ordered. simMarket is only the commercial platform where the product is sold, however your problem seems to be specifically product related and/or of technical nature Please contact the support addresses listed in the documentation for the respective product. The support addresses are also listed in the respective product description pages in our shop. Best regards. Luke Hall Date: 03/15/2021 Status: Reopened Dear Simmarket, I have contacted the developers and a response has not been forthcoming and I have received no reasonable or satisfactory resolution. I understand that there is a technical issue with the software, however, as the vendor of the software, my contract is with you and as such, you have sold me a defective product and I would therefore like to return the product and be refunded, as is my statutory right. I look forward to your response. Olaf - Support Date: 03/15/2021 Status: Closed If a product is not working or working with errors, contact developer directly. If the vendor confirms the problem, we will cancel the order and refund. Take note: such a refund is only possible with the vendor's confirmation (vendor must confirm it to simMarket). General Terms and Conditions of Business 1.2.1 If software is acquired by download, i.e. simulations, other games, add-ons and other software, the customer's contracting partner is always the producer specified in each case (also referred to as the "Publisher"). In these cases simMarket is therefore merely the representative (also authorised recipient) of the producer specified in each case and takes receipt of the customer's declarations on the sales platform as well as payments in order to forward them to the respective producer as the customer's contracting partner. Contrary to the aforementioned rule, simMarket is always the customer's contracting partner provided the specified producer of the software is Aerosoft GmbH. Contrary to aforementioned, in these cases (subsection 1.2.1 sentences 1 and 2) simMarket and not the publisher is considered as contractual partner for VAT purposes, where a EU resident is the (non-taxable) final consumer and as such the recipient of the download services. Luke Hall Date: 03/15/2021 Status: Reopened As I stated, I have contacted the developer directly and had no resolution. Therefore, under the terms of your withdrawal instructions, I am giving notice that I wish to cancel the contract: Withdrawal instructions Right of revocation You have the right to cancel this contract within fourteen days without giving reasons. The revocation period is fourteen days from the date on which you or a third party nominated by you, who is not the carrier, have/has taken possession of the goods; in the case of digital contents from the date on which the contract was executed. To exercise your right of revocation, you must inform us, simFlight GmbH, Customer Dept., Werner-von-Siemens-Str. 28, D-24568 Kaltenkirchen, email: sales@simmarket.com, by means of an unambiguous declaration (e.g. a letter sent by post, fax or email) of your decision to cancel this contract. You can use the attached specimen revocation form for this, but this is not compulsory. For the revocation deadline to be met, it is sufficient for you to send the notification that you are exercising your right of revocation before the revocation period expires. Olaf - Support Date: 03/15/2021 Status: Closed During the order process you ticked the check boxes and accepted the following: By submitting your order, you agree to our terms and conditions and confirm that you have read the Withdrawl instructions and the Privacy Statement. I agree explicitly that you begin with the execution of this contract before the end of the withdrawal period. I am aware that with the beginning of the execution of this contract I lose my consent of withdrawal. Regards. Luke Hall Date: 03/15/2021 Status: Reopened So, Simmarket is saying that customers have a right to withdraw from the contract but are not able to purchase anything unless they surrender their right to withdraw. I'm sure that is not legal and it is certainly not moral. I have purchased many products through Simmarket and am your customer. I have taken all reasonable steps to resolve the problem through the steps that you have described and have had no resolution. It is highly disappointing that you are not willing to resolve the situation yourselves and that you would rather lose a customer than demonstrate a little good will. Olaf - Support Date: 03/15/2021 Status: Closed This is EU law. the customer has the right to withdrawal unless he explicitly agrees to begin with the execution of this contract before the end of the withdrawal period which will result in the loss of right to withdrawal. Unless the vendor request to cancel this purchase we cannot help you further. Luke Hall Date: 03/15/2021 Status: Reopened But the execution of the contract will always start before the end of the withdrawal period by definition, so your customer will never have the right to withdraw. That's nonsense. You can help me further by refunding my purchase. That is your decision. Olaf - Support Date: 03/15/2021 Status: Closed you have no legal grounds for requesting a refund due to the intangible nature of digital downloads. Luke Hall Date: 03/15/2021 Status: Reopened YEs I do because I have paid you for a product that is not fit for the purpose it was sold for and is defective. That's all the grounds I need... Olaf - Support Date: 03/15/2021 Status: Closed
  7. Hi, I've just purchased the upgrade of JustSim's LEBL to use in V5 but have found that there is no dynamic lighting. There appears to be no place to go for JustSim support and I get no answer from their Facebook page. In fact, I can't see a single instance on there where a customer's question has been answered. Can anyone suggest either a fix or where I might go for support? Do JustSim actually still exist?!
  8. The new atmospherics need some serious work still. For example: rain that still appears to be falling down vertically when you're doing 400kts through it! They go to the effort of modelling localised precipitation but miss a crucial thing like that! The mind boggles...
  9. Thanks for your reply! 🙂
  10. Are there any configuration options for EBBR V2 on P3D V4? I've installed it but can find a configurator or any way of adjusting things. There are no static aircraft of anything! The manual contains zero information of any use.
  11. @Keven Menard If I may make a simple suggestion for a future release? I love the Hot Corners feature. It's a fresh new way of doing things. In fact, I have found Chaseplane (with hot corners) to be such a slick solution, that I haven't even bothered using my beloved track IR for the last few flights. However careful I am though, I am constantly getting accidental view changes with HC enabled. Sometimes you just can't help going near the edges and hitting the trigger spots. This gets irritating quickly! Why not simply add the option to require a single mouse click in addition to the cursor being on a hot spot? To be honest, I sometimes find myself clicking on the screen edges to change view just out of habit. It seems like a very intuitive solution which will eliminate accidental view changes.
  12. Always full screen Keven. I just tap the WIN key if i need to tab to another app.
  13. Absolutely love this feature. Can't get the bottom central location to work though. Anyone else?
  14. I'm managing to use it with the FSL A320 without problems. The only things missing are flaps, throttle, spoilers, etc. None of these are captured in the replay even though they appear on the replay timeline. Really loving the window corners though, except... I can't get the lower central one to work.
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