Hi,I posted a ticket asking a question about the EULA last Sunday, following the suggestion in the EULA itself to do so for the sort of clarification I need.To date, and over 4 days later, there's been no response whatsoever. I added another message to the ticket in the hope of getting a response, to no avail.Once upon a time i had some email contacts in PMDG but I can no longer find any. Could someone please PLEASE get back to me and let me know who to talk to, and [email protected] Dowson

I think they're answered in order of importance (issues with the simulator not working properly versus smaller issues), but I could be very wrong on that. I sent a similar message pre-NGX (post JS4100) and had a response the next day, but pre-NGX they weren't dealing with a whole bunch of other support issues.

I'm pretty sure tickets are generally answered within 2-12 hours. I opened one for EDS after sp1b and it took about 3 hours if I recall correctly.I'm also pretty sure Ryan or Robert would answer a pm from Pete Dowson. ; )

I think they're answered in order of importance (issues with the simulator not working properly versus smaller issues), but I could be very wrong on that. I sent a similar message pre-NGX (post JS4100) and had a response the next day, but pre-NGX they weren't dealing with a whole bunch of other support issues.

Well, I'm trying to be patient, but i have a lot of folks VERY very interested in accessing the PMDG NGX values without having to write their own C/C++ programs (or other laguages with less ease), as effectively imposed by the NGX SDK. There is a lot of hardware which could interface easily via FSUIPC offsets and it is so easy for FSUIPC to supply those offsets now. I'm ready to release something as any time... but:There are some nasty clauses in the EULA which are worrying, despite the fact that the EU in EULA means "end user" and FSUIPC is not such a one..Here's hoping i'll get a reply soon....RegardsPete

Sorry Pete. I didn't mean to imply your issue was one of the 'smaller ones.' I was just giving a generic example. I'm not fully sure what you're doing, but I'm assuming it would be pretty cool, so here's to hoping they answer you sooner rather than later.

Direct control with fsuipc would be pretty cool.Why don't you try sending Ryan or Robert a pm?

Pete,I don't know what's happening to your tickets - I see none with your name in the system right now. Our response time is basically never more than 24 hours and it's often within just a few minutes - I'm here all day & night most [email protected] is my email - send your request to me directly and I'll send it on to whoever...

I don't know what's happening to your tickets - I see none with your name in the system right now. Our response time is basically never more than 24 hours and it's often within just a few minutes - I'm here all day & night most days.

Something is broken in the ticket system, then. i've only ever posted two and i see them both when i log on. One';s very old and dealt with long ago, the other is the one outstanding since the 10th of this month.

[email protected] is my email - send your request to me directly and I'll send it on to whoever...

Okay, done. I've included proof of the ticket so that someone can also fix that system too.Thanks,Pete

Thank you Pete for trying to help a lot of us, and good style Tabs!I hope so much to build my sim using the pmdg 737/Baudie

Hi Ryan,I suggest you edit your post and remove your email address asap (and others that repeat it) or everyone who wants to bypass the ticket system will be bombarding your inbox.