AEROSIM 787

[Damien 4]

 

I agree--I was going to say the same thing. There may have been a language breakdown. It wouldn't be the first time for me--I actually got insulted by some other companies until I realized English was not their first language and after some discussion the misinterpretation was the major cause of the bad feelings. Once we got past that, most of the time issues seemed to be resolved in a smoother manner.

 

Sorry to step off topic for a second but I just noticed your Avatar, magentajim.. Are you an ARFF firefighter? I'm working out of a crash station on Albuquerque international sunport..

 

-Damien

[magentajim 10]

an ARFF firefighter? I'm working out of a crash station on Albuquerque international sunport..

 

Why yes, actually a Fire Chief. I was in the US at a small airport on the East Coast but I am currently "overseas" on a Government Contract--I flew out that way last year for a AAAE conference at Salt Lake.

[Tom Allensworth 1,532]

Before everyone jumps on the bandwagon trashing aerosim, realize English isn't their first language. There may have been a breakdown in the translation.

No one is trashing Aerosim, or at least I am not. I lived in Japan for 5 and half years, and had there been any amibuity in their message to me, I would have known to ask questions. I have, as you can imagine, hundreds of purchased add-on's, and I have never yet had to install, uninstall, clear registry, etc., until the 787. That may be normal processes for some, but this is my first encounter not caused by other factors. "Out of the box" issues that demand that are not normal. Being told to reinstall FSX is not a good answer, no matter the language. They did not suggest a reinstall. So, had I followed their advise I would... well, you get the idea. Language was NOT the issue.

[magentajim 10]

stupid reply from the developper (they already gave me such type of reply when I inquired about how to purchase the product.... It seems that these guys don't need to do business...)

because a developper is acting like a thieve not even trying to support his own customer.

 

Tom, I don't don't think Damien and I were specifically talking about you.....

[mgh 89]

...English isn't their first language...

 

What then do you suppose it really meant when it said reinstall FSX?

[FlavioSSA 44]

Mr. Tom, it´s bad that you´re facing this problems with the 787. And of course, reinstall FSX is out of question, a bad recomendation of the developer. All CTD are registered in the event viewer of windows. Even that FSX crashes without any warning something is registered there. You may want to look if there is any useful information there. The 787 gauges are inside this file "AS_B8.dll" and "AS_B787.CAB" in the fs gauges folder. If there is some error related with the plane this files should be mentioned in the crash event log of windows.

I know you master this things but i suggest to take a look in the C++ libraries as well. Sometimes, there are softs that install this libraries without your request making them corrupted for some reason. It already happened to me before. It would be nice to redownload the plane using the link provided too. Maybe it got corrupted thru downloading.

 

I want to register that i have this plane too and it worked perfectly from the instalation till now. So maybe there is something else involved in the problem that need further investigation. The support was bad but the product is good, i can say that. Well, good luck!

[Jim Young 2,356]

Flavio - the OP has successfully installed the aircraft. And, with that, I'm going to lock any further comments.

 

Best regards,

Jim