Adam Quinn

PMDG 777 Closes my game

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Hello there,

I have a problem loading my PMDG 777 300 and 200. Whenever I select the aircraft on P3D its fine and it loads, the bar climbs to 100%, then there is a black screen, then I see my desktop. I would appreciate it if someone could help me.

All the best,

Adam Quinn

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Open event viewer and find the crash, what does it say?

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53 minutes ago, PMDG777 said:

Open event viewer and find the crash, what does it say?

Apologies, though how do I see P3D's crash?

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10 minutes ago, Adam Quinn said:

Apologies, though how do I see P3D's crash?

I used AppCrashView and there was no log. I tried spawning in a default plane then changing into the 777 and I saw just the engines landing gear and a few bits of the cockpit for a split second then a crash. However, that is what happened whenever it loaded up normally. That happened for a split second then the plane was fine.

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The 777-300 for P3D cannot be installed with current 777-200LRF base package because its installer is being updated.

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23 hours ago, downscc said:

The 777-300 for P3D cannot be installed with current 777-200LRF base package because its installer is being updated.

I'm on V3

 

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On ‎2‎/‎07‎/‎2017 at 8:33 PM, Adam Quinn said:

Apologies, though how do I see P3D's crash?

Start menu > Type "View All Problem" > Click View All Problem Reports > Find P3D in the list > Double click the crash > Copy paste here

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16 hours ago, PMDG777 said:

Start menu > Type "View All Problem" > Click View All Problem Reports > Find P3D in the list > Double click the crash > Copy paste here

Yeah, there is no crash report, so does that mean that it closes my game but doesn't crash it?

 

Edited by Adam Quinn
Just giving more details.

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7 hours ago, Adam Quinn said:

Yeah, there is no crash report, so does that mean that it closes my game but doesn't crash it?

 

If there's no crash report then you've somehow closed the sim. Are they both activated correctly?

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I'm having the same issue with P3D V4.  All of my PMDG aircraft are activated correctly, but when I load the 777-300ER (any livery), it loads the sim just fine, but when the "Initiallizing All Systems" message gets to about 15, the sim just closes.  I assure you, I'm not closing my sim.  I get no error message, and when I check "View all problem reports" I get nothing either.  I'm going to uninstall and try a fresh re-install.

 

- Chris Jepsen

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26 minutes ago, sleddriver715 said:

I'm having the same issue with P3D V4.  All of my PMDG aircraft are activated correctly, but when I load the 777-300ER (any livery), it loads the sim just fine, but when the "Initiallizing All Systems" message gets to about 15, the sim just closes.  I assure you, I'm not closing my sim.  I get no error message, and when I check "View all problem reports" I get nothing either.  I'm going to uninstall and try a fresh re-install.

 

- Chris Jepsen

Chris,

Uninstall + reinstall isn't recommended, we need to figure out what is causing the problem, not blindly attempt to fix it.

It's odd that you're not getting a crashing module when your sim closes. Open the sim, run the 777, let the sim crash then go straight to this:

Start > Type "Event Viewer" > Open Event Viewer > On the left side expand "Windows Logs" > Click Applications.

Crashes are normally marked with a red exclamation mark. If something crashed it should be up the top.

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This just happened about 5 minutes ago:

Faulting application name: Prepar3D.exe, version: 4.0.28.21686, time stamp: 0x594a7255
Faulting module name: menus.dll, version: 4.0.28.21686, time stamp: 0x594a71cc
Exception code: 0xc000041d
Fault offset: 0x0000000000005100
Faulting process id: 0x8cc
Faulting application start time: 0x01d2f53db08ac31f
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Program Files\Lockheed Martin\Prepar3D v4\menus.dll
Report Id: 7bcb2614-ab4d-4528-b7cf-8aee71f2b841
Faulting package full name: 
Faulting package-relative application ID: 

 

BTW, this is now happening with all of my PMDG aircraft (747, 777LR).

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3 minutes ago, sleddriver715 said:

This just happened about 5 minutes ago:

Faulting application name: Prepar3D.exe, version: 4.0.28.21686, time stamp: 0x594a7255
Faulting module name: menus.dll, version: 4.0.28.21686, time stamp: 0x594a71cc
Exception code: 0xc000041d
Fault offset: 0x0000000000005100
Faulting process id: 0x8cc
Faulting application start time: 0x01d2f53db08ac31f
Faulting application path: C:\Program Files\Lockheed Martin\Prepar3D v4\Prepar3D.exe
Faulting module path: C:\Program Files\Lockheed Martin\Prepar3D v4\menus.dll
Report Id: 7bcb2614-ab4d-4528-b7cf-8aee71f2b841
Faulting package full name: 
Faulting package-relative application ID: 

 

BTW, this is now happening with all of my PMDG aircraft (747, 777LR).

Okay so now we know it's not a PMDG module that's crashing, rather a P3D module. What is your P3D/FSX install setup?

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The version that is faulting is P3D V4, but I do still have V3 installed on my computer.  Although, I haven't started v3 for a few months.

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1 hour ago, Jude Bradley said:

Are you sure you haven't got them mixed up?

That was not the original poster.

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OK, Adam, so I think I may have found a fix for the problem we've been having.  I tried a fix that was recommended by the P3D support team on their forums for someone who was having similar issues as us.  If you change the name of the P3D folders in these locations and restart the sim, it should fix it:

%APPDATA%\Lockheed Martin
%LOCALAPPDATA%\Lockheed Martin
%PROGRAMDATA%\Lockheed Martin
 

Now, you will have to redo all of your settings and add your sceneries again, but so far, it seems to have worked for me.  Here is the link to the original post: http://www.prepar3d.com/forum/viewtopic.php?f=6314&t=125628&p=162023&hilit=prepar3dv4+error#p162023

Hopefully, this works for you as well.

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5 hours ago, sleddriver715 said:

OK, Adam, so I think I may have found a fix for the problem we've been having.  I tried a fix that was recommended by the P3D support team on their forums for someone who was having similar issues as us.  If you change the name of the P3D folders in these locations and restart the sim, it should fix it:

%APPDATA%\Lockheed Martin
%LOCALAPPDATA%\Lockheed Martin
%PROGRAMDATA%\Lockheed Martin
 

Now, you will have to redo all of your settings and add your sceneries again, but so far, it seems to have worked for me.  Here is the link to the original post: http://www.prepar3d.com/forum/viewtopic.php?f=6314&t=125628&p=162023&hilit=prepar3dv4+error#p162023

Hopefully, this works for you as well.

Thanks for the support, I don't have time to do it now though I will try this later and let you know how it goes!

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That is the boiler plate solution that the LM P3D forum like to copy and paste, and it is effective but if one wants to avoid rebuilding your configuration you could go through the multiple dll.xml an exe.xml and add-ons.cfg and add-ons.xml files to remove one by one addons (starting with dll and exe).  This approach will provide you information about what causing the crash but it presumes you know where these files are and know how to turn a Disable flag from false to true.  Troubleshooting is a logical step by step approach, or you can use the shotgun.

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On 06/07/2017 at 6:44 AM, sleddriver715 said:

OK, Adam, so I think I may have found a fix for the problem we've been having.  I tried a fix that was recommended by the P3D support team on their forums for someone who was having similar issues as us.  If you change the name of the P3D folders in these locations and restart the sim, it should fix it:

%APPDATA%\Lockheed Martin
%LOCALAPPDATA%\Lockheed Martin
%PROGRAMDATA%\Lockheed Martin
 

Now, you will have to redo all of your settings and add your sceneries again, but so far, it seems to have worked for me.  Here is the link to the original post: http://www.prepar3d.com/forum/viewtopic.php?f=6314&t=125628&p=162023&hilit=prepar3dv4+error#p162023

Hopefully, this works for you as well.

My P3D is still crashing :( I'm getting P3D V4 in a few weeks so I'll wait.

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7 hours ago, Adam Quinn said:

Is there anyone that has any solutions?

 

Did you try what Chris suggested? 

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