License activation limit

[Mejjo 33]

Hi guys

It seems with my computer issues ( needing to format ) My activations have expired. I have sent support an email, I'm just wondering if you think this might be done before this weekend? To my understanding they don't work weekends? Just wondering as i really want to fly this weekend lol 

[vgbaron 3,609]

All you can do is wait. They're usually quite fast. Did you send the email to licensing@prepar3d.com?

BTW, if you need to reformat, just uninstall P3D and when you reinstall your license will automatically renew. If you just delete or format - no go.

Vic

[Mejjo 33]

21 minutes ago, vgbaron said:

All you can do is wait. They're usually quite fast. Did you send the email to licensing@prepar3d.com?

BTW, if you need to reformat, just uninstall P3D and when you reinstall your license will automatically renew. If you just delete or format - no go.

Vic

Hey

I did send to that address yep. Silly me didn't uninstall before a format the last couple times...  Which of course has now caused this re activation issue. Do you know what time zone they are located? I'm in the UK and i'd guess its a US based office? 

Thank you for the reply :) 

[vgbaron 3,609]

Eastern Standard time - I believe that's 5 hrs ahead of UK.

Vic

[Mejjo 33]

2 hours ago, vgbaron said:

Eastern Standard time - I believe that's 5 hrs ahead of UK.

Vic

Thank you Vic,

Hoping its done before they close lol Weekend off work = a weekend to fly :) 

[WarpD 824]

It typically takes more than 24 and less than 48 business hours to get a response.  So, you probably won't get anything until next week.

[Vindeballe 60]

12 hours ago, vgbaron said:

Eastern Standard time - I believe that's 5 hrs ahead of UK.

Vic

Not to be pedantic  .

But if the sun stille goes from east to west, I guess they are behind UK. 

[vgbaron 3,609]

5 minutes ago, Vindeballe said:

Not to be pedantic  .

But if the sun stille goes from east to west, I guess they are behind UK. 

Picky, picky, picky!  

Mind thinking one thing and fingers typing another. You are of course correct!

Vic

[Copper. 78]

Hi guys, I sent an email to licensing. What is the usual turnaround for these things?

Rather archaic methods of handling licensing. I’ve just come back to P3D from FSX and done 2 fresh installs of windows and P3D because I screwed the first install up.

It is rather frustrating to have to wait for this.

[Greggy_D 935]

Sometimes hours, sometimes days.  The longest I had to wait was 3 days.

I wish there was a way to self-reset the activations via their web page.

Edited July 10, 2018 by Greggy_D

[Copper. 78]

4 hours ago, Greggy_D said:

Sometimes hours, sometimes days.  The longest I had to wait was 3 days.

I wish there was a way to self-reset the activations via their web page.

I agree. Thanks for the reply.

[vgbaron 3,609]

If, when you uninstall, you opt to keep the existing activation you won't have a problem. Obviously, if you delete it you will have to reactivate.

 

Vic

[Copper. 78]

6 minutes ago, vgbaron said:

If, when you uninstall, you opt to keep the existing activation you won't have a problem. Obviously, if you delete it you will have to reactivate.

 

Vic

I periodically fresh install windows every 6months or so for years.

Having a limited. Amount of activations was never a consideration in fsx, which is where I just came from.

2 hours left, that makes 1 day wasted/elapsed that could otherwise be spent testing PMDGs 748.

Edited July 10, 2018 by Copper.

[vgbaron 3,609]

When I do that I just contact them a day or so prior so everything is ready when I am.

 

Vic

[Copper. 78]

6 minutes ago, vgbaron said:

When I do that I just contact them a day or so prior so everything is ready when I am.

 

Vic

Still a preposterous procedure if looked at subjectively.