September 22, 20187 yr they only reason why i posted here, cause i wanted to make sure i'm not the only one with this issue, paypal receipt but no confirmation mail nor in my account my blog for settings and more , my FB like page CPU: I7 8700K OC'ed 5.2ghz,(custom watercooled) MOBO: Asus Z370 Prime GPU: Nvidia GTX 1080 (custom watercooled) PSU: Corsair HX1000I RAM: Corsair LPX 2x 8 GB DDR4 2666 mhz Monitor: LG34UM95 Ultra wide flightctrls: Saitek Pro Flight X-55 Rhino H.O.T.A.S. Keyboard: Corsair K70 rapidfire RGB Mouse: Logitech G900 Headset: Logitech G940 Soundsystem:Edifier S730 Chair: DXRacer Formula
September 22, 20187 yr Commercial Member 4 minutes ago, nabarun said: they only reason why i posted here, cause i wanted to make sure i'm not the only one with this issue, paypal receipt but no confirmation mail nor in my account There were some early hiccups with PayPal, it seems. Please use the official support function for support. Other users won't be able to address order issues. Kyle Rodgers
September 22, 20187 yr 51 minutes ago, scandinavian13 said: NOTAM/REMINDER: Official support NEEDS to go through the official support channel (support.precisionmanuals.com) in order to get support for order issues, activation issues, and so on. This forum is technically here for user-to-user support, and does not offer the individual approach, and tracked approach that is necessary to support you all. Please head over there if you're having issues. Kyle, Any idea what the expected wait time is right now? I placed an order around 3:40pm (cst), and got lumped into the no-dowload link issues. Submitted a support ticket and have been waiting. Just curious, I know the PMDG staff is working it. Thanks! Before you ask: it's 3CA-23397090-0477. But I did get sucked into the 'Contact Us' link (Under 'My Account') a half hour prior to coming to my senses and submitting the actual ticket... Edited September 22, 20187 yr by Jason_Peters Additional Info -Jason Peters, MSgt, USAF Ret.Charter Pilot (SIC). Citation II, V, Ultra, & Excel Comm-ASEL, AMEL, IFR, & Flt Engineer-Turbojet
September 22, 20187 yr 16 minutes ago, scandinavian13 said: There were some early hiccups with PayPal, it seems. Please use the official support function for support. Other users won't be able to address order issues. I paid with AMEX creditcard....but same issue.
September 22, 20187 yr 38 minutes ago, scandinavian13 said: There were some early hiccups with PayPal, it seems. Please use the official support function for support. Other users won't be able to address order issues. Used a credit card, so it appears PayPal wouldn't be the issue. In any event, a support ticket was already submitted at 17:41 PM. Captain Kevin Air Kevin 124 heavy, wind calm, runway 4 left, cleared for take-off. Live streams of my flights here.
September 22, 20187 yr Almost 2 and a half hour from purchase and i have sent ticket. Still nothing. Janek Sitsmann
September 23, 20187 yr Commercial Member 3 hours ago, m6mmikiisu said: Almost 2 and a half hour from purchase and i have sent ticket. Still nothing. Just to shine a little light on the issue: Ticket submitted at 5:52 PM. Response received at 7:33 PM with a resolution. Granted, that may match up with your point that it was 2.5 hours from purchase, but we have to be made aware of a problem before we can go solving it. Since this was called out in public, I felt like making sure the facts about the situation were known. Kyle Rodgers
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