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James95

Time Out Purchasing 747-8

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they only reason why i posted here, cause i wanted to make sure i'm not the only one with this issue, 
paypal receipt but no confirmation mail nor in my account 

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4 minutes ago, nabarun said:

they only reason why i posted here, cause i wanted to make sure i'm not the only one with this issue, 
paypal receipt but no confirmation mail nor in my account 

There were some early hiccups with PayPal, it seems.

Please use the official support function for support. Other users won't be able to address order issues.


Kyle Rodgers

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51 minutes ago, scandinavian13 said:

NOTAM/REMINDER:

Official support NEEDS to go through the official support channel (support.precisionmanuals.com) in order to get support for order issues, activation issues, and so on. This forum is technically here for user-to-user support, and does not offer the individual approach, and tracked approach that is necessary to support you all.

Please head over there if you're having issues.

Kyle,

Any idea what the expected wait time is right now? I placed an order around 3:40pm (cst), and got lumped into the no-dowload link issues. Submitted a support ticket and have been waiting.  Just curious, I know the PMDG staff is working it. Thanks!

 

Before you ask: it's 3CA-23397090-0477. But I did get sucked into the 'Contact Us' link (Under 'My Account') a half hour prior to coming to my senses and submitting the actual ticket... 

Edited by Jason_Peters
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16 minutes ago, scandinavian13 said:

There were some early hiccups with PayPal, it seems.

Please use the official support function for support. Other users won't be able to address order issues.

I paid with AMEX creditcard....but same issue.

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38 minutes ago, scandinavian13 said:

There were some early hiccups with PayPal, it seems.

Please use the official support function for support. Other users won't be able to address order issues.

Used a credit card, so it appears PayPal wouldn't be the issue. In any event, a support ticket was already submitted at 17:41 PM.


Captain Kevin

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Air Kevin 124 heavy, wind calm, runway 4 left, cleared for take-off.

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3 hours ago, m6mmikiisu said:

Almost 2 and a half hour from purchase and i have sent ticket. Still nothing.

Just to shine a little light on the issue:

Ticket submitted at 5:52 PM. Response received at 7:33 PM with a resolution.

Granted, that may match up with your point that it was 2.5 hours from purchase, but we have to be made aware of a problem before we can go solving it. Since this was called out in public, I felt like making sure the facts about the situation were known.


Kyle Rodgers

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