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Nemo

What's going on with REX?

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12 minutes ago, fs1 said:

Take a breath, this is just a hobby.

This is a product that people spent money on. Customers deserve to have a voice and inform other potential customers of their troubles. Do not be arrogant with people who give you money for a product. Many of us, who have supported REX in the past, are sitting on the sidelines waiting to see if this product is worth buying. So far it has been helpful to hear the results from those customers who have purchased the product to see how things are going. I am still waiting to hand over money to REX and that wait is based on how the product performs and how REX handles issues. The statements that you are making as a representative of REX are fairly rude to a paying customer and keep many of us who are potential purchasers away. Might be good to learn some business 101 manners or perhaps it might be a good approach to offer people a refund. After all, it's just a hobby.

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40 minutes ago, Labbi85 said:

It also seems like EF has an issue with VR. Bought it yesterday and tried it and my VR stopped working.

Had to deinstall EF to get my sim working normally again.

Hope they get it all worked out eventually.

Working fine with VR here (Oculus rift). 

Which VR system ?  

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Posted (edited)
30 minutes ago, MikeT707 said:

This is a product that people spent money on. Customers deserve to have a voice and inform other potential customers of their troubles. Do not be arrogant with people who give you money for a product. Many of us, who have supported REX in the past, are sitting on the sidelines waiting to see if this product is worth buying. So far it has been helpful to hear the results from those customers who have purchased the product to see how things are going. I am still waiting to hand over money to REX and that wait is based on how the product performs and how REX handles issues. The statements that you are making as a representative of REX are fairly rude to a paying customer and keep many of us who are potential purchasers away. Might be good to learn some business 101 manners or perhaps it might be a good approach to offer people a refund. After all, it's just a hobby.

People here are being rude with REX, a company with a very good reputation and one of the best supports (just google this, I am not saying it my words)

If you have a problem you need to post in the forums. Read all my avsim posts and 90% say the same: issue with the product ==> post in the forums. You keep beating up REX after I asked you why, that's why my comment to you as I don't know what else to tell you if you kept saying REX is this or REX is that.

Just go to the forums and post your issues.

Thanks

 

Edited by fs1

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Just now, fs1 said:

People here are being rude with REX, a company with a very good reputation.

If you have a problem you need to post in the forums. Read all my avsim posts and 90% say the same: issue with the product ==> post in the forums. You keep beating up REX after I asked you why, that's why my comment to you as I don't know what else to tell you if you keep saying REX is this or REX is that.

Just go to the forums and post your issues.

Thanks

 

Do you work for REX?

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Just now, MikeT707 said:

Do you work for REX?

I did the core engine for EF. I am not a REX employee.

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3 minutes ago, fs1 said:

I did the core engine for EF. I am not a REX employee.

Congratulation Sir. Just quick update on the situation. At the moment REX is on a bad luck streak. SF injects textures but not the structures. And now SF seems to have an update, but users getting the message "enter beta code" (technical issue already reported and acknowldegd by support). Brace your self for some salty comments. Thats just the nature of social media, it is diffrent from a real conversation. It is quick and easy to complain and the tone can get a bit harsh. On the other hand comments arent as bad intended as they might show. That is just a phenomenon of social media.
My experience: Never take it personal but always serious.

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1 minute ago, Rasterfahnder said:

Congratulation Sir. Just quick update on the situation. At the moment REX is on a bad luck streak. SF injects textures but not the structures. And now SF seems to have an update, but users getting the message "enter beta code" (technical issue already reported and acknowldegd by support). Brace your self for some salty comments. Thats just the nature of social media, it is diffrent from a real conversation. It is quick and easy to complain and the tone can get a bit harsh. On the other hand comments arent as bad intended as they might show. That is just a phenomenon of social media.
My experience: Never take it personal but always serious.

Ok let me speak to Reed and I will assure an answer and a solution to you guys, if that’s fine with you.

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Posted (edited)
10 minutes ago, Rasterfahnder said:

Congratulation Sir. Just quick update on the situation. At the moment REX is on a bad luck streak. SF injects textures but not the structures. And now SF seems to have an update, but users getting the message "enter beta code" (technical issue already reported and acknowldegd by support). Brace your self for some salty comments. Thats just the nature of social media, it is diffrent from a real conversation. It is quick and easy to complain and the tone can get a bit harsh. On the other hand comments arent as bad intended as they might show. That is just a phenomenon of social media.
My experience: Never take it personal but always serious.

From what I understand the beta code message is basically because they pulled the update at the last minute due to problems (surprise, surprise). Apparently rather than pull the update completely from the server, they just put a beta password to prevent the file from being downloaded.

fs1 if I were you I'd just graciously refer everyone to REX customer support. Since you're not an employee no need to take the flack. They are going to get a lot of criticism. Some cases more deserved than others. Issues with a new product, typical have some patience. Breaking a well-established working program that's over a year old for over a week with a bad update with no roll-back or solution, inexcusable to me.

Edited by JasonPC

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Posted (edited)

Just a small input from the other side... (and I have no connection to the REX team, beta testers, etc).  Just completed 2 short flights using EF (textures from SF) and AS weather.  I saw absolutely beautiful skies, cloud textures, shadows, etc (running EF in AUTO mode).  I did NOT run SF program before these flights until I came here and noticed users reporting a "BETA CODE" requirement.  I then opened the SF exe and observed this odd behavior also.  I simply closed the SF program, then relaunched EF, AS and P3D.  As EF does not require SF to be running, everything went completely normal and all looked good once again. 

Edited by vcarlo
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Posted (edited)
14 minutes ago, fs1 said:

Ok let me speak to Reed and I will assure an answer and a solution to you guys, if that’s fine with you.

Now that is reaction to a building word not allowed storm! Keep calm and your heads up. Good luck. Love your work and would buy it again.

 

8 minutes ago, JasonPC said:

From what I understand the beta code message is basically because they pulled the update at the last minute due to problems (surprise, surprise).

And hear is how you build up a word not allowed storm. 😊 No offence, as I said it is different from real life conversations. Remember it is sunday and REX is working. I am guilty myself for that some times.

Edited by Rasterfahnder

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13 minutes ago, vcarlo said:

Just a small input from the other side... (and I have no connection to the REX team, beta users, etc).  Just completed 2 short flights using EF (textures from SF) and AS weather.  I saw absolutely beautiful skies, cloud textures, shadows, etc (running EF in AUTO mode).  I did NOT run SF program before these flights until I came here and noticed users reporting a "BETA CODE" requirement.  I then opened the SF exe and observed this odd behavior also.  I simply closed the SF program, then relaunched EF, AS and P3D.  As EF does not require SF to be running, everything went completely normal and all looked good once again. 

Good move not to install any texture from SF vcarlo. SF is not installing the right texture after the last update.Am looking at the default clouds now.

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1 hour ago, fs1 said:

Take a breath, relax..this is just a hobby.

Wow. I can't believe you said that.

You effectively dismissed the majority of users in the 28 page post.

I uninstalled EF soon after buying it. I will reinstall it after everything gets fixed which it will happen at some point.

Cheers,

Mark

 

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1 hour ago, fs1 said:

Can you post in the forums? Thanks

Already did yesterday evening. 

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1 hour ago, fs1 said:

Take a breath, relax..this is just a hobby.

so you take our money for a over advertised product that even in automatic mode needs so much manual tweaking to fit ones taste that i loose all of my mood and spare time and uninstalled it.

In this case we should talk about a refund......

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1 hour ago, joby33y said:

Working fine with VR here (Oculus rift). 

Which VR system ?  

Strange, I also use the rift but in conjunction with flyinside (vanilla VR has too many functions missing for me).

So I installed and tried it. After first loading I only could look around with Space and mouse. And at second try P3D was not loading after I chosed my scenario.

Only deinstall of EF restored my sim 

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I’ve been quite happy with EF and SF, especially after their latest update. There’s only one or two small quirks that I’ve been told will be addressed but overall it’s been an awesome experience. I’m also not running other shader programs though, just AS+SF+EF. I think there’s a good number of us who are enjoying it and don’t post about it so it’s only the bad that gets the spotlight. But that’s typical of any product in any field. 

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2 hours ago, fs1 said:

I think you need to switch off the complain button, go to the forums and post your issues. Posting here at Avsim won’t help you and you'll loose time.

Excuse me?  That is a pretty word not allowed poor response.  I have posted many times at the REX forum and have stuck up for REX on many occasions.  Blaming users issues because they have not read the manuals is rediculous.  Especially when the manual sucks for a more advanced user.  REX needs to stop over advertising and produce a product that somewhat works at release.

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so  how does it work for me??.i had the bloom issue which is now solved.i use PTA with EF which works perfectly.I updated Skyforce which now works really well.what i'm saying is NO software works for all users on release.it has always been that way and always will.from my experience 99% of issues are created by the user.personally i would stick with REX and contact there support forum again.they are one of the best at solving issues with there software.might take a while but will be worth it in the end.

            steve

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7 minutes ago, steve howlett said:

so  how does it work for me??.i had the bloom issue which is now solved.i use PTA with EF which works perfectly.I updated Skyforce which now works really well.what i'm saying is NO software works for all users on release.it has always been that way and always will.from my experience 99% of issues are created by the user.personally i would stick with REX and contact there support forum again.they are one of the best at solving issues with there software.might take a while but will be worth it in the end.

            steve

If you are on the latest version of SF it isn't working properly for you. You may be seeing the default cloud models, but not the SF cloud models. They are not installed as confirmed by REX.

You can even view the program log file and see none are installed when you try to manually install them to the sim.

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35 minutes ago, JasonPC said:

If you are on the latest version of SF it isn't working properly for you. You may be seeing the default cloud models, but not the SF cloud models. They are not installed as confirmed by REX.

You can even view the program log file and see none are installed when you try to manually install them to the sim.

If you already had SF textures installed how do P3D default clouds get installed again?

Am not seeing any clouds anything like default. If you’re saying new sets are not getting installed that’s really no big deal till a HF comes out.

I agree REX can improve and should but also they seem to be working around the clock, weekends to get everything right ASAP. 

Since the two updates and installed as they instructions SF and EF with ASP4 work wonderful all in AUTO. I was ever more impressed when I just took of from EGLL and EF coloured the river Thames brown just like it is. 

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Posted (edited)
6 minutes ago, Nyxx said:

If you already had SF textures installed how do P3D default clouds get installed again?

Am not seeing any clouds anything like default. If you’re saying new sets are not getting installed that’s really no big deal till a HF comes out.

I agree REX can improve and should but also they seem to be working around the clock, weekends to get everything right ASAP. 

Since the two updates and installed as they instructions SF and EF with ASP4 work wonderful all in AUTO. I was ever more impressed when I just took of from EGLL and EF coloured the river Thames brown just like it is. 

Cloud models are not the same as cloud textures.

Textures are being installed as they have always been.

Cloud models are REX's way of assembling the default cloud "billboard system" into cloud "structures." This is the big selling point of SF3D. So you can have supercell thunderstorms and other types of clouds that are not able to be represented in the default sim. These models are not being installed into the sim by the program in the most recent version. So you end up with default clouds with no cloud structures.

Also the recent update required an uninstall of the old program so I'm guessing all existing cloud models were removed from the sim.

Edited by JasonPC

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Well that’s strange as I’ve just had cloud bursts and huge towering systems forming today

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Posted (edited)
2 hours ago, newtie said:

Wow. I can't believe you said that.

You effectively dismissed the majority of users in the 28 page post.

Hey, social media. He just wrote it and did not say it. And it goes both ways for customer and developers. Posts lack the information that are transported by facial expression, tone and body laguage. Don't get me wrong, but imagine you go to a pizza place and order a pizza. Would you step up to the counter and complain like: "This pizza sucks, I payed you to get me my pizza of choice, I would have never orderd a pizza here if I knew it would not taste as I imagined when reading the menu, and I will never ever buy from you again! Now get me a new one and pressto!" No you would not.
Now imagin you work for 3 years on a project and then you get it out and it does not turn out to be free of failures. You wont feel good about it. But it sure hurts to read some of the later posts.
I know that the comparison is not very good but if you think about it maybe you get my point and give FS1 some slack. What would you think of a customer that orders your pizza and complains like we do some times? 😉 I know what he would get from me.

But every one has the right and should complain! Otherwise you just lose customers and that is bad for business. That's why I think a developer must be tough because you can not expect that every written word is well thought out by your customer. Most of them are just as passionate about simming as you are.

Edited by Rasterfahnder

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7 minutes ago, Nyxx said:

Well that’s strange as I’ve just had cloud bursts and huge towering systems forming today

If you go into the SF3D program and click the 3D Cloud Model Structures Tab and then click Install Now at the bottom left that normally installs cloud models.

But then go into the program log for cloud models located in

C:\Program Files\REX Sky Force 3D for Prepar3D v4 (or whatever directory you installed it to)

File name is installlogmodels.txt

Mine is totally empty, ie not doing anything and I get no cloud structures.

 

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Posted (edited)
12 minutes ago, Nyxx said:

Well that’s strange as I’ve just had cloud bursts and huge towering systems forming today

Me too. Just finished a flight and omg. I like it. I think that is because of EF. The cloud morphing still works and that alone transforms the sky to some thing that I like a lot (even without working structures, I cant wait to get the SF update - it will be amazing). And the lighting in the sun and changes of light intensity as I flew along mountains is superb. I used other shaders before but EF is something else. The longer I use it the more I am impressed. 

Edited by Rasterfahnder

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