To go full circle on this... OldProp has been very helpful in getting to the bottom of this. As I suspected, there is a bug in the process which may well affect others. In my case, there was no transaction record for my license at OldProp despite the fact that I have a receipt from PayPal for the purchase and the fact that the product was licensed for use in VFX Central, which is OldProp's previous license manager. I have been using the product and receiving updates for over a year. 

So, in review... the process is NOT seamless because it is possible that due to a bug in licensing with OldProp, you may not be able to transfer your products to Orbx Central. As I mentioned before, this likely will NOT just affect me. I hope this helps others that are running into trouble transferring the license to Orbx Central. Luckily I still have a record of my transaction via PayPal. I may have been SOL without it... 

1 hour ago, Jeff_Fortuna said:

I'm NOT "bashing" the process. I'm simply stating a fact.

Unless it has been stated by OldProp, //42 or Orbx, then all you have are your opinions. Don't confuse and present them as facts. Two completely different things.

1 hour ago, Jeff_Fortuna said:

If I had to guess, the problem is with Orbx Central

Just a product delivery platform. Has got nothing to do with licenses. Well, of course you must have a valid license to obtain and use a product.

 

1 hour ago, Jeff_Fortuna said:

By the way, I see it is OK to post positive feedback but not to post negative feedback?

Of course it is okay to post negative feedback, but what you posted wasn't really a feedback. You wen't after the process by stating your opinion, which could easily be caused by user error, as facts, and I don't tolerate that. 

 

54 minutes ago, Jeff_Fortuna said:

All you can do is attack me as being "not intelligent"? Really... 

Guilty as charged, but lets face it, you really came off as one with your rather immature outcry.

15 minutes ago, Jeff_Fortuna said:

To go full circle on this... OldProp has been very helpful in getting to the bottom of this. As I suspected, there is a bug in the process which may well affect others. In my case, there was no transaction record for my license at OldProp despite the fact that I have a receipt from PayPal for the purchase and the fact that the product was licensed for use in VFX Central, which is OldProp's previous license manager. I have been using the product and receiving updates for over a year. 

So, in review... the process is NOT seamless because it is possible that due to a bug in licensing with OldProp, you may not be able to transfer your products to Orbx Central. As I mentioned before, this likely will NOT just affect me. I hope this helps others that are running into trouble transferring the license to Orbx Central. Luckily I still have a record of my transaction via PayPal. I may have been SOL without it... 

How is that even possible. If OldProp didn't have your licenses in their system, then how could you possibly even attempt migration? Also, for your information, licenses don't just disappear from OldProp account page after you try to transfer them, be it either success or a fail. They remain there, so what you are saying doesn't make any sense to me.

Something here seems fishy, and it sure isn't the license transfer procedure. On that note, I'd like to close this particular discussion and hope that all will resolve for you if you are a legitimate customer.

The problem wasn't caused by user error. You might not like the answer, because it goes against your understanding of how this process works. However, you are wrong. First, Orbx Central is the front end for Orbx's purchasing AND user accounts. As a result, it most certainly is involved in licensing. You can call it a distribution manager or a banana, but ultimately this software is the portal by which the user interacts with Orbx and their products. Therefore it is managing my licenses from MY perspective because I cannot download and use their products without this portal. The actual license server is, of course, not local to my machine, but this is a semantic argument. Second, I don't care if you think something is fishy. Once again, you are flatly wrong... Everything that you wrote below is complete junk because I just explained that there is a bug in the process. It isn't fishy, it is a bug.

23 minutes ago, Evros said:

How is that even possible. If OldProp didn't have your licenses in their system, then how could you possibly even attempt migration? Also, for your information, licenses don't just disappear from OldProp account page after you try to transfer them, be it either success or a fail. They remain there, so what you are saying doesn't make any sense to me.

Something here seems fishy, and it sure isn't the license transfer procedure. On that note, I'd like to close this particular discussion and hope that all will resolve for you if you are a legitimate customer.

OldProp had my license for the software I purchased - because I was able to use the product and obtain updates - and I never said they didn't. In fact, I sent the support person a record of the purchase via PayPal. What they didn't have is a "record of the transaction" for the license. Therefore, the license transfer likely failed because it simply checked for the transaction record and couldn't find it. 

1 hour ago, Evros said:

You wen't after the process by stating your opinion, which could easily be caused by user error, as facts, and I don't tolerate that. 

It is exceedingly unlikely that the error I received was caused by user error. All one has to do is press one button to transfer the license. If it doesn't work, there is likely a bug in the process. Pretty simple, really. The hard fact here is that your "intolerance" of other's opinion is very evident in your posts. Additionally, the fact that you will claim to be "guilty as charged" when your first response is to attack the person proves a feature of your character that should NOT be on display in a civil forum. I will admit to being frustrated by the process of licensing which made my first post sound somewhat more negative than it should have however that doesn't change the fact that there is a bug here that others may experience and I hope that relating my experience is helpful to someone else. I don't know specifically how OldProp manages their licenses but I do know how this process is supposed to work and I also know what can possibly go wrong. This knowledge is from developing software since the mid 80's AND having a doctoral degree in the area AND teaching these subjects at a university as a prof. In any case, as a software developer I was taught to NEVER "blame" the user. This is the kind of wisdom that we teach to those seeking to develop software in a professional capacity. 

Unfortunately, intolerance seems to be a hallmark of our society today. Again, I have no problem with you disagreeing with me. But instead of allowing me my opinion (which wasn't opinion at all - it was a fact that the process can fail AND this failure is NOT due to user error because the process is too simple for the user to screw up) you chose to be intolerant of it. Even now, when you are completely wrong AND don't seem to be able to understand what could go wrong depending on how this process is implemented, you are sticking to your guns. Amazing... Just to be clear, there is NOTHING that I can do to fix this - it was OldProp that had the licensing bug and therefore only they can resolve this - which they have promised to do on Monday once Orbx opens for business.

Many companies have badly flawed licensing systems that can fail for a whole host of reasons, very often unrelated to user activity. These range from license server failures to blocked connections to bugs in the licensing software on both the client and server side. In my experience, MOST licensing problems I have seen are NOT user error (simply because the process is designed to be as simple as possible) - and I can provide ample evidence of this claim. Nothing is more frustrating than having a piece of software that one paid good money for rendered unusable because of a bug in the licensing process. Much to their credit, OldProp has been extremely helpful in fixing this problem - even on a Saturday evening. That said, as I mentioned, licensing problems are VERY frustrating for users and if I can point out a problem with the process and warn other users of the possibility of this problem, so much the better. What was not necessary was the intolerant personal attack from someone that seems to have a very misguided view of their own "expertise" in software systems.

6 hours ago, Jeff_Fortuna said:

By the way, I see it is OK to post positive feedback but not to post negative feedback?

The entire storm in this teacup was prompted by your own categorical statement that the process did not work.

Quote

So, basically, this transfer DOES NOT WORK and may lock you out of future updates of the product. I will have to repurchase with Orbx to obtain updates which, of course, I will not be doing. So I have little choice but to switch to a competing product. 

That is nothing less than unwarranted condemnation and a warning to other customers that is both flawed and damaging to the reputation of the developer.

Feedback might have been "The process does not work for me, how may I obtain product support?", which is the question I answered despite your statement and now your following of the suggested course of action has resulted in a timely resolution of your problem and in fact a great deal of credit to Keven and his company.

Edited January 26, 20206 yr by Reader

10 hours ago, Reader said:

The entire storm in this teacup was prompted by your own categorical statement that the process did not work.

That is nothing less than unwarranted condemnation and a warning to other customers that is both flawed and damaging to the reputation of the developer.

Feedback might have been "The process does not work for me, how may I obtain product support?", which is the question I answered despite your statement and now your following of the suggested course of action has resulted in a timely resolution of your problem and in fact a great deal of credit to Keven and his company.

I did not argue with you on this - other than the "fact" you presented that the process was seamless, because it isn't. It works for some users and not others, because there is a bug in the process. In fact, there are probably many bugs - I just found one... Perhaps my statement was a bit heavy handed, but it doesn't change the fact that not only did it not work, it may well happen to others. Again, licensing issues are frustrating and I will readily admit to being frustrated by these processes when they don't work. In NO WAY have I damaged the reputation of the developer - other than to point out that this licensing transfer process is flawed, which is categorically true. Incidentally, I don't see this as any different from a pilot stating a problem with a simulated plane - such as "stall characteristics are wrong". The pilot's statement doesn't damage the reputation of the developer. I was similarly confident in my claim about a bug in the license transfer process because I am knowledgeable enough to understand that things can and often do go wrong with software licensing and there was nothing I did to precipitate it and nothing I could do to fix it. By the way - "the process does not work for me" is not what I was getting at with my post. I already knew that this wasn't something that would just affect me. It actually turns out that there are a lot of issues transferring the license - on the //42 support forums - perhaps I should have just posted this there.

The reason that discussion continued was that it was precipitated by a personal attack. I would argue that the only reason the personal attack was made was that the person that precipitated the attack was intolerant. This person felt it would be easier to call me "stupid" because he/she was, in fact, not knowledgeable enough to understand that user error was unlikely in this case. Then the person doubled down and insinuated that somehow I have obtained the product illegally. This was getting very close to slander and there are legal considerations... 

I have already clearly defended the developer in terms of their support efforts. I was also clear about what happened and what the issue was. I can't defend their licensing transfer - it is flawed and will likely frustrate others. However, perhaps this will prompt a fix. Many, many, many people have complained that these forums are highly defensive of developers and toxic to those that post criticism. In other words, anyone that dares criticize a product is subjected to public and personal ridicule. My sincere suggestion for all on these forums is to be receptive to product criticism because that is what drives improvement. Additionally, there is no problem with disagreeing with a criticism but it is quite another to engage in personal attacks. 

I have looked at the //42 forums at Orbx and I see one person who had a problem with the licence transfer, caused by the use of Internet Explorer 11 and resolved by the use of Google Chrome. I do see other topics but none concerning the transfer of the licence and almost all of them resolved by a very hard day's work by the developer and Orbx behind the scenes staff.

Perhaps you mean another forum?

55 minutes ago, Reader said:

I have looked at the //42 forums at Orbx and I see one person who had a problem with the licence transfer, caused by the use of Internet Explorer 11 and resolved by the use of Google Chrome. I do see other topics but none concerning the transfer of the licence and almost all of them resolved by a very hard day's work by the developer and Orbx behind the scenes staff.

Perhaps you mean another forum?

Sometimes the license transferred and then there were other problems. Even the IE11 problem was not likely user error. At this point you are simply dragging this on for no reason. I get that you want to defend the developer at all costs. Good for you. Since my goal was never to drag OldProp through the mud, it was only to complain about a flawed licensing process (which, incidentally was working fine until this move to Orbx Central, which had plenty of issues on its own), I'm not going to rehash the issues that others have had with this license transfer. My complaint stands and there may still be others that will experience the same issue as I did because there is a bug in the process. Enough about this. The bigger issue is about the personal attacks. What I have learned is that there are some fundamentally awful people on these forums - not because they disagree but because they prefer personal attacks and insults to reasonable discourse. If you wish to defend this behavior, be my guest. You will only score points with those who also prefer to insult rather than discuss.

I have no desire to score points from you or anyone else. I do not defend "personal attacks" but I am quite happy to refute assertions based on one person's experience and not supported by any other users at all. I think that enough has been said on the subject, you and I can go away, having had a polite exchange and continue to hold our differing views. If you are aggrieved enough about the "personal attacks", then I think you should address your concerns to the forum administration team.

 

Edited January 26, 20206 yr by Reader

That's enough out of all of you involved in this bar fight. 

Everyone has their own experiences and they have every right to share their experience whether you agree with it or not. 

No penalties at this time but if you continue to berate each other there will be. 

Peace out✌. 

The "bar fight" was already over but thanks anyway.

Anyone find a solution for the "0 products transferred" ? - I started with IE11 - found this thread then tried with FFox and Chrome - same result.