Turbulent Designs Departure Announcements.

[vgbaron 3,714]

4 hours ago, HighBypass said:

Well my licence appears to have migrated OK. Thanks Perry. However, there is no download, but it does say that my product is Global TerraFlora (not V2 which is a good sign).

Then again, just because Orbx recognises the licence does that mean that they will make the download available of the old FSX product? 

 

EDIT - do I need Orbx Central also?? Even though my account doesn't mention it.

Yes - you download and install through Orbx Central.

 

Vic

[bbain1187 118]

So I guess KGPI isn't going be updated for V5? That's a shame.

[HighBypass 2,339]

3 hours ago, vgbaron said:

Yes - you download and install through Orbx Central

Thanks Vic, but there's no TerraFlora V1 present. It can only see SODE, which at least proves that Central works... 

Should I wait a little while then contact Orbx?

[vgbaron 3,714]

28 minutes ago, HighBypass said:

Thanks Vic, but there's no TerraFlora V1 present. It can only see SODE, which at least proves that Central works... 

Should I wait a little while then contact Orbx?

I'd let them know it hasn't shown up - should be under your products list.

 

Vic

[longrangecruise 57]

30 minutes ago, HighBypass said:

but there's no TerraFlora V1 present. It can only see SODE, which at least proves that Central works... 

Should I wait a little while then contact Orbx?

Same here. Seems we have to upgrade after the xfer, which I didn’t necessarily want.

Maybe you could let them know.

[HighBypass 2,339]

Just to note that V1.2 of TF is for FSX, any upgrade would be for P3D which would not work for me. Thanks gents, I'll drop them a ticket/email or however they do their support. 

EDIT To clarify, the product is under my account (saying no download is currently available), but isn't shown in central.

Edited May 6, 2020 by HighBypass

[HighBypass 2,339]

So, I'm confused. Regarding Terra Flora, I know how to use the bloody software, yet this is the reply I got from the ticket:

For technical support (i.e., any support that isn't related to your user account or purchasing issues), please use our support forum: http://orbxsystems.com/forum
https://orbxsystems.com/forum/topic/145401-orbx-ticket-portal/

Surely, licence activation comes under that area? Not to mention an actual download from ORBX which still isn't available.

More frustration. I know this is in the P3D forum, but this thread is about ORBX taking over Turbulent's products regardless of platform.

Off to their support forum, probably going to get myself banned for asking the wrong question.. 

[MaDDogz 242]

oh there so very helpful over there, ain't they?...and sod tip toeing around em, its there word not allowed show they running, tell em how it is.

All these distributors running to sell there software through some fang-dangled orbx central mess that it is, is not a direction i think it should be going in.

....

Say the wrong thing on there forum - banned.

Say the wrong thing on another forum, and they see it - banned.

Refuse to use PayPal (Ok, then i REFUSE to buy from them, simple)

and, you are now concerned your going to get banned for asking the wrong question...because that it very much the case there, it seems..

You shouldn't feel concerned about silly things like that, but it is a anxiety they give their customers

..sorry, but honestly, i can't stand em'

 

...ill make my way to the door...

[HighBypass 2,339]

Hehe, well, it certainly made me laugh, picturing you going into full rant mode (and I don't even know what you look like, but you get the idea I hope).

My post still hasn't had any views, so we'll see what happens, and no, I was polite and factual in my post, so fingers crossed.. 

[Reader 2,034]

4 hours ago, MaDDogz said:

oh there so very helpful over there, ain't they?...and sod tip toeing around em, its there word not allowed show they running, tell em how it is.Say the wrong thing on there forum - banned. Say the wrong thing on another forum, and they see it - banned. Refuse to use PayPal (Ok, then i REFUSE to buy from them, simple)and, you are now concerned your going to get banned for asking the wrong question...because that it very much the case there, it seems..You shouldn't feel concerned about silly things like that, but it is a anxiety they give their customers..sorry, but honestly, i can't stand em'...ill make my way to the door...

I bet you are a joy to deal with on any support forum.

Edited May 7, 2020 by Reader

[Reader 2,034]

4 hours ago, HighBypass said:

My post still hasn't had any views, so we'll see what happens, and no, I was polite and factual in my post, so fingers crossed.. 

It looks like it was answered within two hours.

[MaDDogz 242]

27 minutes ago, Reader said:

I bet you are a joy to deal with on any support forum.

absolutely! even more of a joy in person...😈

[HighBypass 2,339]

On 5/7/2020 at 6:43 PM, Reader said:

It looks like it was answered within two hours.

Incorrectly answered - I was directed to a thread which was dealing with Version 2 of TF which is P3D only. I would like the issue over version 1 and 1.2 to be resolved.

[HighBypass 2,339]

.. and I suppose with the query being answered, it is extremely unlikely that I will get any more replies regarding my request to flag it further up the chain of command as the support admin didn't know when or if the product would be made available to download.

Oh, well £20 quid down the drain. I did get a small period of enjoyment back when it was in Turbulent's hands, but disappointed that no one out there can sort the installer out to recognise the licence key upon trying to reinstall the product.