Impeccable after sales

[Spit40 197]

Kudos to Chris and his team for how they handled the situation when my yoke arrived damaged due to rough handling at some point on its journey to me. I emailed Chris with some photos and without even requiring me to return the old unit first he sent me a new one. Chris organised the return and the UPS guy who brought my new one took away the damaged unit. Can't wait to get it set up now. 

[Epgd 134]

I affirm that the way Chris runs this business is more than perfect, I personally feel that he cares about the client and his needs.

[tutmeister 695]

Hey thanks guys! Only treating customers how I expect to be treated in business. Bad things happen and people can make mistakes, it is how you rectify it afterwards that matters.

P.S. not admitting to any mistake here!!

[SparkerInVR 13]

I also had a issue with shipping damage but Chris was quick to respond and get a replacement yoke sent to me.

The damaged yoke left today to go back to Chris.

Thanks Bill

[edvb 8]

What kind of damage are we talking about? Any pictures?

Will there be any changes in packing to insure this will not happen again?

Just wondering as I await my E-mail

Edward

[tutmeister 695]

We are looking at packaging but the packaging is fairly significant already. I have only examined one broken one so far and it looks like it will have had a very significant drop for it to break the polystyrene and then go on to break some of the internal mechanism. I will examine Bill's when it gets here and see if it is a similar issue.

I actually have a different sample of packaging being delivered tomorrow so after assessing its quality and ease of use we will do some drop tests with it. It is likely to be the future packaging if it stands up to everything.

Chris

[edvb 8]

Thanks Chris.

 

[Ray Proudfoot 8,927]

I received my yoke 9 days ago and the packaging seemed fine to me. I can only guess the box has been thrown around whilst in transit which would put it down to the couriers not handling it with reasonable care.

[Glenn Fitzpatrick 3,798]

I used to work for an electronics retailer and the delivery guys would often be throwing TV's and computers off the truck with the guy on the dock catching them and stacking them, I never saw anyone drop one but I am 100% sure it happened occasionally.

With the more expensive enterprise gear where I currently work a lot of stuff turns up with the already quite well protected retail box shipped inside a reasonably larger carton surrounded by more packing. Often air bags.

[SparkerInVR 13]

Chris,

When I checked the tracking of my return it looks like it is Held in Warehouse in Castle Donington, United Kingdom.

Not sure why.

Bill

[tutmeister 695]

Likely a random customs thing. I’ll follow up with ups 

[SparkerInVR 13]

On 11/3/2020 at 4:25 AM, tutmeister said:

Likely a random customs thing. I’ll follow up with ups 

I see it is still being held.

[SparkerInVR 13]

Wow I can't believe that my returned yoke is still being held in Warehouse in Castle Donington, United Kingdom.

[tutmeister 695]

Don’t worry it is all in hand now. Apparently they emailed me but I never got it. It is being released back to us now.

Chris