December 4, 20205 yr I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem?
December 4, 20205 yr Author Pardon my ignorance as I am new at this. How do I locate the content manager?
December 4, 20205 yr 48 minutes ago, Hernan1 said: Pardon my ignorance as I am new at this. How do I locate the content manager? Profile/content manager. Then search for katl. MSFS
December 4, 20205 yr 1 hour ago, Hernan1 said: I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem? It's a glitch. If your purchase went through successfully it means you got it . Now you need to go to content manage and download it. It should look something like that (ignore red circle) Life time flight sim enthusiast, current airplane owner 172P (past C182F). FAA CP/IR ASEL/AMEL, FI ASELMy System: AMD Ryzen 9 9950X3D , MSI X870 GAMING PLUS, 64G RAM, ASUS RTX5090, 4T SSDPut my hands on (pic/dual/given)7GCAA, 8KCAB, BE24, BE76, BE35-C33, BE35, C150, C152, C172B/N/P/R/SP, 182F, M20E,M20C, M20J, AT6(SNJ4), PA28-140,PA28-151, PA28-161,PA28-181,PA28RT-201,PA28R-180/201T, PA24-250, PA32-300R, PA44, AC114, YAK-18T, YAK-52, SR22
December 5, 20205 yr 3 hours ago, Hernan1 said: I tried to buy and install the scenery for KATL from Marketplace page @ MSFS 2020 section. The page directs you to their "BUY/DOWNLOAD" button. Followed their directions and they charged my card for $19.99 but nothing happened. The next day I received a message: "Thank you for purchasing. Your download is ready". Again, no link to download from or any other directions. I went back to the Marketplace page and under "download" got the message: "You already own this product". No other option. I tried to contact Microsoft Support, no one responds to my e-mails. I called directly, someone in India answered and charged my card for $1.00 promising they would resolve my issue. I was on hold for a good while and got disconnected. Has anyone else had this problem? I would keep a darn close eye on that credit card number. That $1.00 sounds awful fishy to me. Matter of fact, I would go right now and check and see what/who the transaction was with. Intel(R) Core(TM) i7-12700KF CPU @ 4.90GHz 32.0 GB RAM Windows 11 Home NVIDIA RTX 3080Ti 12GB Multi monitors WD SN850 M2 2TB PSU 1000W. 360 AIO.cooling.
December 5, 20205 yr Author Thanks for your suggestion SD_Flyer. Unfortunately KATL scenery is not in the Content Manager. w9nwrwi, thanks for the suggestion. I've already taken care of that charge with my bank.
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