I have just purchased and installed 4 cerecproc voices. I assigned them to the random list and also some controllers. At first they worked, now they have stopped working and the default Microsoft voice is playing. what do I need to do differently? 

Voice Load Error.  Attempt to use voice JackC failed.  Please set the Center voice to a different one.
System.ArgumentException: Cannot set voice. No matching voice is installed or the voice was disabled.
   at System.Speech.Synthesis.SpeechSynthesizer.SelectVoice(String name)
   at P2A_2020.modTTSGlobal.PlayATCPhrase(String Phrase, Boolean Publish, Boolean PlayBkgnd, String SugResp, EventHandler`1 SpeakCompleteEventHandler)

Voice Load Error.  Attempt to use voice JessC failed.  Please set the Center voice to a different one.
System.ArgumentException: Cannot set voice. No matching voice is installed or the voice was disabled.
   at System.Speech.Synthesis.SpeechSynthesizer.SelectVoice(String name)
   at P2A_2020.modTTSGlobal.PlayATCPhrase(String Phrase, Boolean Publish, Boolean PlayBkgnd, String SugResp, EventHandler`1 SpeakCompleteEventHandler)
ControllerChanging: True : 01/05/2021 19:37:11

Each time a controller or the copilot needs to speak, the program attempts to load their assigned voice.  If the voice will not load, a "default" male or female voice is used.  This is what results in the Microsoft voices being used.

There is another thread about issues the new with Cereproc voices.  I suspect you are hitting the same thing.  When they contacted Cereproc, they told him they were looking into it.

Dave

10 minutes ago, Dave-Pilot2ATC said:

Each time a controller or the copilot needs to speak, the program attempts to load their assigned voice.  If the voice will not load, a "default" male or female voice is used.  This is what results in the Microsoft voices being used.

There is another thread about issues the new with Cereproc voices.  I suspect you are hitting the same thing.  When they contacted Cereproc, they told him they were looking into it.

Dave

Ahhhhhhh word not allowed, if I’d know that I would have bought the other brand! 

I got the same problem i wish i new that to not happy

9 minutes ago, Burge said:

I got the same problem i wish i new that to not happy

Yeah. I’m a bit put out too, especially when they were in the list as compatible on the forums. Oh well. 

i have just stared to email them to fix them you should try as well so they  do it

Yes I will, what’s the email address and what exactly did you say to them? Then I’ll say similar so they know it’s all one of the same issue. 

https://www.cereproc.com/buy-voices

ask them to fix it pilot2atc windows 10

if we keep telling them they will fix our voices

Let’s hope so, I’ve emailed them. 

I had a nice response :-

 

Hi Ian, 

Our engineering team are aware of the issue with our V6 voices and are looking into resolving this. 

I believe our V5 voices work alot faster on Pilot2ATC. 

Would you like me to send you V5 versions of the voices to try?

 

2 hours ago, Ianrivaldosmith said:

I had a nice response :-

 

Hi Ian, 

Our engineering team are aware of the issue with our V6 voices and are looking into resolving this. 

I believe our V5 voices work alot faster on Pilot2ATC. 

Would you like me to send you V5 versions of the voices to try?

 

Yeah

Of the 6 voices i purchased only one of them was a V5 they did not have V5 for the rest. V5 worked great

15 minutes ago, Denwagg said:

Yeah

Of the 6 voices i purchased only one of them was a V5 they did not have V5 for the rest. V5 worked great

Email them, they’re very nice and will swap them for you.