September 20, 20214 yr Yestarday (Sunday) I added new request on Zendesk (as bug, noticed spike on mesh in one place). What I noticed, suddenly after pressing „confirm” button, this new, created request, on the same time changes status as ….solved (and I cant reopen it as it was before, solved all the time). Did they change a rules and all are solved, so no bugs in MSFS? 😎 Edited September 20, 20214 yr by YoYo Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 20, 20214 yr 9 minutes ago, YoYo said: Yestarday (Sunday) I added new request on Zendesk (as bug, noticed spike on mesh in one place). What I noticed, suddenly after pressing „confirm” button, this new, created request, on the same time changes status as ….solved (and I cant reopen it as it was before, solved all the time). Did they change a rules and all are solved, so no bugs in MSFS? 😎 nope.. as has been explained many times here and on the official forums... solved means they have accepted it and passed it ontyo the appropriate team to investigate. That's all. Graham System specs... CPU AMD5950, GPU AMD6900XT, ROG crosshair VIII Hero motherboard, Corsair 64 gig LPX 3600 mem, Air cooling on GPU, Kraken x pump cooling on CPU. Samsung G7 curved 27" monitor at 2k resolution ULTRA default settings.
September 20, 20214 yr Author 11 minutes ago, Moria15 said: nope.. as has been explained many times here and on the official forums... solved means they have accepted it and passed it ontyo the appropriate team to investigate. That's all. Graham Thx but it looked like an automatic process, "solved" right away! Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 20, 20214 yr Why they can't just change this to 'logged' instead of solved is another one of life's mysteries. Rob (but call me Bob or Rob, I don't mind). I like to trick airline passengers into thinking I have my own swimming pool in my back yard by painting a large blue rectangle on my patio. Intel 14900K in a Z790 motherboard with water cooling, RTX 4080, 32 GB 6000 CL30 DDR5 RAM, W11 and MSFS on Samsung 980 Pro NVME SSD's. Core Isolation Off, Game Mode Off.
September 20, 20214 yr Author 45 minutes ago, bobcat999 said: Why they can't just change this to 'logged' instead of solved is another one of life's mysteries. Right, good point. Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 20, 20214 yr 3 hours ago, bobcat999 said: Why they can't just change this to 'logged' instead of solved is another one of life's mysteries. Hmmm, "logged" has almost the same status as "noted". I'd rather they change it to either "accepted" or preferably "working on it". Flightsim rig: CPU: AMD 5900x | Mobo: MSI X570 MEG Unify | RAM: 32GB G.Skill Trident Z Neo | GPU: Gigabyte RTX 3090 | Storage: M.2 (2 & 4 TB) | PSU: Corsair RM850x | Case: Fractal Define 7 XL Display: Acer Predator x34 3440x1440 | Speakers: Logitech Z906 Controllers: Fulcrum One Yoke | MFG Crosswind v2 pedals | Honeycomb Bravo Quadrant |Thrustmaster TCA Quadrant | Stream Deck XL & Plus | TrackIR 5 Tobii eye tracking
September 20, 20214 yr I am guessing they have some automated bot that looks if its an existing issue/duplicate from the description/keywords and if so resolves it. Considering the game has millions of purchases I can't see them manually going through tens of thousands of tickets or trying to organise that many.
September 22, 20214 yr Author I added the next bug. On this airport LJDI I started inside a hangar (closed), so if you have detected crash in MSFS = you crashed, lol. But after submitting bug, again SOLVED in the same time when I push submitt button !!! Something strange! 😲 Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 22, 20214 yr Does anybody actually get any more feedback from them when the bug IS actually solved? Rob (but call me Bob or Rob, I don't mind). I like to trick airline passengers into thinking I have my own swimming pool in my back yard by painting a large blue rectangle on my patio. Intel 14900K in a Z790 motherboard with water cooling, RTX 4080, 32 GB 6000 CL30 DDR5 RAM, W11 and MSFS on Samsung 980 Pro NVME SSD's. Core Isolation Off, Game Mode Off.
September 22, 20214 yr I reported 4 bugs. 2 bug about scenery spikes/annomalies. At some point they got the status solved in Zendesk. The next WU they were indeed solved. If this coincidence or because of my report is unclear. I also reported 1 texture bug with the Xcub. Status solved but the bugs are still there after months. The G3X bugs with duplicate airports and strange flight planner behaviour has stats solved but no solution. I9-14900K, Gigabyte B760 Aorus Elite AX, RTX 4080, 32 ram.1 tb nvme M.2 SSD, MSFS 2020 on 2 tb nvme m.2 SSD
September 22, 20214 yr Author 1 hour ago, hansb57 said: I reported 4 bugs. 2 bug about scenery spikes/annomalies. At some point they got the status solved in Zendesk. The next WU they were indeed solved. If this coincidence or because of my report is unclear. I also reported 1 texture bug with the Xcub. Status solved but the bugs are still there after months. The G3X bugs with duplicate airports and strange flight planner behaviour has stats solved but no solution. As I know "solved" means NOTICED only (and sent to other department), but what I noticed, after bug insertion is it solved right away now, not "submitted" or "opened" like before. Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 22, 20214 yr 20 minutes ago, YoYo said: As I know "solved" means NOTICED only (and sent to other department), but what I noticed, after bug insertion is it solved right away now, not "submitted" or "opened" like before. Why not ask them. I am sure they will know more about how their reporting system works than anyone here. AMD Ryzen 7 5800x3d, MSI X570 Pro, 32 gb DDR4 3600 ram, Gigabyte 6800 16gb GPU, 1x 2tb Samsung NvMe , 1x 2tb Sabrent NvME, 1x Crucial 4tb Nvme M2 Drive
September 22, 20214 yr Author 1 hour ago, Car147 said: Why not ask them. I am sure they will know more about how their reporting system works than anyone here. This the answer if you report bug: Quote Thank you for submitting a bug report. Our team will review the information and try to reproduce the issue thanks to the information you provided. WARNING - Bug reports are not to report technical or account issues that prevent you from installing, downloading or playing the sim. You will not receive further updates or an answer to this ticket. Bugs and issues that have been successfully reproduced will be categorized and prioritized—game-breaking bugs will receive the highest priority, while middle-of-the-road and cosmetic bugs are prioritized based on reproduction and the number of times reported. Be aware that the status of your ticket on Zendesk does not necessarily reflect the status of the bug in-game. For more information, visit Zendesk Bug Reporting FAQ or the Bugs & Issues forum. Webmaster of yoyosims.pl.Win 10 64, i9 9900k, RTX 3090 24Gb, RAM32Gb, SSD M.2 NVMe, Predator XB271HU res.2560x1440 27'' G-sync, Sound Blaster Z + 5.1, TiR5 [MSFS, P3Dv5, DCS, RoF, Condor, IL-2 CoD/BoX] VR fly only: HP Reverb G2
September 22, 20214 yr 8 minutes ago, YoYo said: This the answer if you report bug: There you go then. If it's game breaking it will get the highest priority. all others are as they describe above. AMD Ryzen 7 5800x3d, MSI X570 Pro, 32 gb DDR4 3600 ram, Gigabyte 6800 16gb GPU, 1x 2tb Samsung NvMe , 1x 2tb Sabrent NvME, 1x Crucial 4tb Nvme M2 Drive
September 22, 20214 yr I logged a CTD report 2 days ago and its still showing as open, no replies received as yet! I even had a CTD in safe mode... [email protected] | MSI Rtx3080ti 12gb | 32gb DDR4 Ram 3600mhz | 1Tb M.2 SSD | 4K LG C1 48" TV | Asus Tuf Gaming VG27AQ 27" | Corsair iCUE H100i Liquid Cooler |
Archived
This topic is now archived and is closed to further replies.