July 20, 201114 yr Just saying thanks to Tabs for the awesome Customer service I have recieved in the past and very recently. So good infact you guys may just need a Tip section where customers can donate x amount for your product support. It's nice to be treated humanly. P.S your MD-11 rules...
July 20, 201114 yr I'd donate after receiving excellent support from them! I'd do it in a heartbeat. I haven't worked with Ryan, but Paul has helped me on two different issues, both of which, he was able to provide a quick solution. Ethan Rayhorn My Office: (Taken at FL410)
July 20, 201114 yr I also never understood why there's no "Donate" button?Because people would use the fact they donated to coerce PMDG into giving them more updates/release dates/insider info/etc. AJ Pongress
July 20, 201114 yr +1 BillyBob David M. Edwards Dell Alienware Area 51-R5: Intel Core i9 7980XE (18-Core Central Processing Unit [C.P.U.]), 64 Gigabytes (GB) of Dual Channel HyperX DDR4 at 2,904MHZ, 2X Nvidia GeForce GTX 1080Ti (11GB GDDR5X, each) in Scalable Link Interface (S.L.I.) or parallel configuration, 1,500 Watt power supply, 3x Solid State Drives (S.S.D.), Track Infrared (I.R.) 5 head tracking head gear and receiver (Natural Point, Corvallis, OR. United States of America [U.S.A.]) and a Dell 4K Ultrasharp 32 inch monitor. Lockheed Martin Prepar 3D version 4.4 (P3Dv4.4), Addons And Updates GALORE! KPDX (Portland, OR), KHIO (Hillsboro, OR) United States of America, Planet Earth..
July 20, 201114 yr Also in my opinion, good customer service is always an important part of a quality company with quality products. It shouldn't be something that should be payed for.
July 20, 201114 yr Because people would use the fact they donated to coerce PMDG into giving them more updates/release dates/insider info/etc.Unfortunately you're probably right. That's really too bad. I can see it now....I have been a loyal customer since the stone age, I donated for support, ....... Also in my opinion, good customer service is always an important part of a quality company with quality products. It shouldn't be something that should be payed for.I most certainly agree, it IS and SHOULD be free. However, there are times when the support is outstanding, and they may have spent many hours on your case, and therefore, one may be inclined to contribute toward the support provider for his/her trouble. Ethan Rayhorn My Office: (Taken at FL410)
July 20, 201114 yr Its great to see excellent customer service. Well done Tabs, but the idea of a donate button is really off the mark. Excellent customer service is part of the value PMDG is providing along with the commercially available products. If PMDG was making freeware then yes donations would be very much in order but not when they are selling their products.Mark. Mark CYYZ
July 20, 201114 yr Commercial Member Guys,I appreciate the compliments (and I'm sure Paul does too), thanks! That said, we won't be taking any donations - as folks like Mark said, good customer service post-purchase is part of the price of the product - it's not something extra here. Ryan MaziarzFor fastest support, please submit a ticket at http://support.precisionmanuals.com
Create an account or sign in to comment