Jump to content

Archived

This topic is now archived and is closed to further replies.

Philip Crowe

PMDG 737 NGX completely dead after installation

Recommended Posts

Can anyone help. PMDG 737 NGX had been working fine until drive C: crashed. Having installed a new 24o GB SSD drive as drive C: and a 1TB standard hard drive as drive D and installing Windows 7 on drive C: and FSX on drive D. Then continuing to install PMDG 737 NGX (Boxed version) on to drive D., On starting FSX and selecting the PMDG 800 winglet model as per Tutorial 1, the cockpit is completely dead, no click point work and the FMC is blank when it should be displaying the menu screen. Help what has gone wrng.

Share this post


Link to post
Share on other sites

Good point, but if it has loaded cold and dark, you should be able to access all the relevant panels to bring it to life. But everything is dead non of the switches, click spots etc. work so I cannot access anything.

Share this post


Link to post
Share on other sites

Do any of the hotkeys work? CTRL+E for instance?

DId you install all the dependencies VS2005?

Share this post


Link to post
Share on other sites

To answer your questions JUDE, Yes CTRL+E work and the engines started and yes all the dependances were installed along with an update for them from Microsoft. But one other thing that I have noticed is that immediately after the aircraft has been loaded, the 15 second initialization does not appear to take place either.

To answer your point Lufthansa CRJ, I cannot check the fuel because the FMC is dead and none to the LSK button or any other buttons work, they are all dead.

Share this post


Link to post
Share on other sites

I'm not sure if the boxed versions do this, but has it asked for a license code or key?

Sometimes FSX gets a little dumb and puts the registration key boxes behind the main FSX window, so you never even see it. I had to ALT TAB to see it for one add-on I installed.

Share this post


Link to post
Share on other sites

No I did not see any screen that asked for the Registration Key, So I will restore an image of the drive too before I installed PMDG 737 NGX and start again and use the Alt Tab to if it is there, Thanks for the tip, I will let you know if it works.

Share this post


Link to post
Share on other sites

I recently had a problem being unable to click on any switches, but I doubt it's related to your problem. Mine wasn't a fresh install.

 

After alot of messing around I found my position within the flight deck was too far back. I had re-position myself a little more forward using the keyboard.

Share this post


Link to post
Share on other sites

Check your fuel.

Maybe he should check the oil as well as checking the fuel, dont think lack of fuel got nothing to do about setting power to the aircraft.

Share this post


Link to post
Share on other sites

I have restored the computer to the point before the boxed version of PMDG 737 NGX was installed, then re-installed it, but at no time during the installation or on starting FSX has a dialalog box appeared requesting the Registration Key. I used ALT TAB and there was nothing behind the other screens. When should the Registration Key be entered and is there any other way of entering the Key? i.e. in the Windows registry.

Share this post


Link to post
Share on other sites

Follow up on re-installation, still when the PMDG 737 House colours 800wl is selected in FSX the 15 second initialization does not take place and the cockpit is still completely dead. i.e. No click spots are active, no switches and be operated, FMC is dead there are no hands on the clock and the needle is missing from the flaps position gauge, just some of the things that not correct.

Share this post


Link to post
Share on other sites

Send a support ticket in is your best bet now since now you have tried most things

Share this post


Link to post
Share on other sites

PMDG contacted me and asked me to carry out a number of things but nothing worked. So they asked me to reformat drive D: and to do a new install of Windows 7 on drive C. Having done that they asked permissed to take remote control of my PC and proceeded to install all of the Windows Updates, but in a particular order, not in the order that you would normally obtain them from Microsoft. They then installed FSX followed by Acceleration running the sim in between each part and finally installed the PMDG 737 NGX 800-900 base package along with the SP 1C. Having done so the Regisrtration Key box appeared, (something I had never seen before) entered the key and started FSX, loaded the 800 winglet version and it ran perfectly. So PMDG believe that Windows 7 was corrupted in some way when all the updates were applied and could determin correctly where the PMDG package was installed. So that brings the issue to a close.

Share this post


Link to post
Share on other sites

Anyone else amazed at the detailed and involved level of support offered to the OP? What other company are you familiar with, that offers hours and hours (and hundreds of Dollars worth) of Tech Support, when you purchase a $70 product?

 

PMDG is unique for so many reasons. Not just for their superlative modeling, textures, authenticity, documentation and flight physics; but also for their dedication to their customer base.

 

BRAVO ZULU PMDG!

Share this post


Link to post
Share on other sites

Anyone else amazed at the detailed and involved level of support offered to the OP? What other company are you familiar with, that offers hours and hours (and hundreds of Dollars worth) of Tech Support, when you purchase a $70 product?

 

PMDG is unique for so many reasons. Not just for their superlative modeling, textures, authenticity, documentation and flight physics; but also for their dedication to their customer base.

 

BRAVO ZULU PMDG!

 

head over to fscrew2 forum than u see dedicated forum support

Share this post


Link to post
Share on other sites

Glad that you got that all sorted Philip, sounds like you had a nightmare on your hands there for a while.

Share this post


Link to post
Share on other sites

×
×
  • Create New...