Since there has been no answer from Majestic support regarding my "downloading limit reset", I wonder how long

time will it take for them to fix this? I have no experience from them in the question of support, and there is almost

3 hours since i e-mailed them to solve this problem, and still no reply.

What do You think? I hoped that this would be fixed by now...

whats Your experience from the Majestic support?

 

Regards

Per

My experience has been very good.  I also have this problem.  Are you sure Majestic is the one to check and reset this, or will it be the place you purchased the Q400 from?  Contact the latter as well, to be sure.

 

I haven't gotten a response yet back, either; I'd contacted the place I purchased from.  Might be they reset it without telling me and I'll find out when I attempt the install again this evening, when I get home from work.

 

Steve

You do realise don't you that at least a third of the world can be asleep at any given time of day. 3 hours is not long enough to wait believe me.

 

 

3 hours since i e-mailed them to solve this problem, and still no reply

 

That's really terrible and unacceptable!

That's really terrible and unacceptable!

YES! Thanks mate!

mgh was being sarcastic :LMAO:

You do realise don't you that at least a third of the world can be asleep at any given time of day. 3 hours is not long enough to wait believe me.

 

It's not even long to wait.

 

It'll be fine, I'm sure.

I was actually talking to the thread starter not you FleetingThought, I could tell you didn't have a issue with waiting.

Folks,

 

Now that the SP has been released it appears that there are some/many that have had their installs exhausted.  This is a protection system that Majestic has in place.  You are allowed 5 installs per/month, of course with some of the initial problems many users have executed several installs before the Dash worked properly.  We apologize for this inconvenience.

For those of you that have not already done so, please forward an email to our support email "[email protected]".  Oleksiy is the controller of the resetting of installs, so please bear with us if he does not able respond right away (it is not an automated system).

Just so that you are aware. you are allowed 5 installs p/month, if this exceeded one has to send to support to have the installer re-acvtivated. 

Once again we thank you for your patience and support.

Since there has been no answer from Majestic support regarding my "downloading limit reset", I wonder how long

time will it take for them to fix this? I have no experience from them in the question of support, and there is almost

3 hours since i e-mailed them to solve this problem, and still no reply.

What do You think? I hoped that this would be fixed by now...

whats Your experience from the Majestic support?

 

Regards

Per

 

 

Sorry but this guy is a complete joke ........... the second thread of his I've read in as many minutes, where he flies off the handle, with his unreasonable demands.....

 

You think 3 hours is excessive?? ....... Some vendors would not have got back to you within 3 days!

 

Crazy.......  Loco.....

Hey, at least he's excited about the Q400, eh? He'll be all the happier once everything is fine again.

 

Kids these days, Twitter, Facebook, the patience of a flea....

Sorry but this guy is a complete joke ........... the second thread of his I've read in as many minutes, where he flies off the handle, with his unreasonable demands.....

 

You think 3 hours is excessive?? ....... Some vendors would not have got back to you within 3 days!

 

Crazy.......  Loco.....

How kind You are, how mature! How helpful...

Calling me and what I have written a "complete joke" and "Crazy Loco"...

Thank You DC6 Flyer!!! You have made my day!

...Still wonder what YOUR problem is...

Ok then.... number 2 lol

Ok let's take it down a notch.  While I don't care for some of the condescending tones in some of the posts  - I just rather not waste my time to respond, as my tolerance for such behavior at times is very short.  Some of the responses at times come across "differently" due to language barriers, and that is acceptable, but let us try to be courteous in all forms of communication.  While I can understand the frustration of not getting a product to work, there is still a certain etiquette that follows in seeking a resolution, even after we have spent our hard earned income for it.

 

 

Please bear in mind folks, that we are a small company, and we do not have a 24 hour support group going - would be nice if it were so.  As I type this I am sitting at my office desk (my real job) awaiting one of my aircraft to land at its un-scheduled destination (weather diversion).  We do have families and other real world responsibilities, so at times the response to a question/problem may not be expeditious - but we'll get to you, and depending on the question being asked it may be directed to a specific team member as that may fall under his area expertise.

 

I must commend many of you, as the internal support amongst you has been really great, as you become more and more familiar with the aircraft.  This is one of the joys of this hobby, we are all here to help or be helped.  Mind you "READING THE MANUAL" offers more info in helping to get you more familiar with your aircraft.  For some flying the aircraft has been somewhat of a challenge as many of you are accustomed to flying jets which have more automation.  Since there is less automation in the Dash one always has to several steps a head (as you would be with any other complex aircraft). 

Since there has been no answer from Majestic support regarding my "downloading limit reset", I wonder how long

time will it take for them to fix this? I have no experience from them in the question of support, and there is almost

3 hours since i e-mailed them to solve this problem, and still no reply.

What do You think? I hoped that this would be fixed by now...

whats Your experience from the Majestic support?

 

Regards

Per

Nothing  wrong  with their support  at all, maybe your not the only  one  with issues sending  emails etc  to them, and beside   they do need  to get  some  sleep in  at some stage. So expecting  a reply in 3 hours is being  unrealistic  as explained in the above  post