Greetings!

 

New to the product and running into several problems. Prior to doing a uninstall/reinstall, I wanted to see if anyone has any ideas. Sim runs on separate drive (I), which has only FSX. Dropped PMDG app to Program Files-->MSGames-->MS FSX. This is the general FSX folder; any problems noted here?

 

Loaded -800/900, received the prompt for activation code, inserted and aircraft seemed to load without problem, showing 17 systems initializing.  Attempted engine(s) start; no success.

 

APU is running, packs-off, APU bleed-OPEN. Select start switch to GRND, start valve-OPEN, max motor N2 (28.7%) lift start lever to idle and have no fuel flow indication. Cycled Fire handles: verified down. 4,000 lbs of fuel in each wing, center tank empty. Even tried CTRL+E; no luck. However, with APU operating, bleed open, cycling pack switches ON/OFF does give the appropriate changes in duct pressure. 

 

Then exited out of FSX, reloaded. Asked again for activation key, “systems” reinitialized, aircraft loaded –same problem. Looking around the overhead noticed a few other systems not working properly.

 

Verified battery-ON. Overhead electrical system panel does not show any power indications in any position; No center tank low press light illumination (tanks empty, switches-ON); engine drive hydraulic pumps should have low pressure lights illuminated, but don’t; turning off electric pumps still does not illuminate LP lights; all lights “test” normal.

 

Reloaded PMDG 4 times –each time asks for activation code, loads, but same problems reoccur. On 5^th attempt loaded FSX Airbus and only other add-on…both operate normal.

 

I admit to only scanning the provided manuals, but very familiar with 737. Reasonable suggestions and ideas are welcomed and appreciated. Thanks!

 

Sean

Perhaps reading the manuals thouroughly might help.  Follow installation instructions and then the turorial flight.

 

Rob

Is the isolation valve switch in AUTO or OPEN, needs to be for engine start.

 

 

Perhaps reading the manuals thouroughly might help.

 

True, Rob, it might. But then again it maynot. When a portion of the systems operate and others that shouldn't do, a logical conclusion could be an install issue.

 

Sean

 

 

Is the isolation valve switch in AUTO or OPEN, needs to be for engine start.

 

Thank you, Tony, for stepping in. Yes, the iso valve is in AUTO, but I also tried in OPEN;duct pressures operate properly when start valve opens.

 

When the start switch is selected to GRND, rotation -N1/N2- are normal; it is fuel flow that is lacking, therefore, no lightoff. The other issue is in regards to certain electrical systems not funtioning as they should.

 

Kindly,

 

Sean

After starting the APU, did you power up the APU Generator ( 2 center switches above APU Gauge, switches down) to get electrical power on line, and set the AC Power to APU?

 

Rob

sounds like its  an activation problem since its  asking  you  to insert your  key all the time, this should not  happen, best bet is  to submit  a support  ticket  in

To the OP:

 

    Is program installed with "administrative rights" and are you activating as "administrator"?  Sounds like the activation process is not saving to the HD.  This could indicate it is not allowing it access.  Also could explain why NGX is not properly communicating with some of the DLLs.   Just a thought.

Silly question, but have you checked your fuel pumps? Are they on? With N2 rotation at 28% and then injecting fuel with no ignition, it sounds like a fuel pump based issue.

After starting the APU, did you power up the APU Generator ( 2 center switches above APU Gauge, switches down) to get electrical power on line, and set the AC Power to APU?

 

Rob

Good morning, Rob,

 

Yes. But, since I get no indications on the electrical selector panel, can't be 100% sure anything is actually happening. I have tried turning off all electrical power, including BAT and a/c remains powered.

 

I have submitted a ticket.

 

Thanks!

 

Sean

sounds like its  an activation problem since its  asking  you  to insert your  key all the time, this should not  happen, best bet is  to submit  a support  ticket  in

Hi, Pete, yep...done it!

 

Thanks for the suggestion.

 

Sean

To the OP:

 

    Is program installed with "administrative rights" and are you activating as "administrator"?  Sounds like the activation process is not saving to the HD.  This could indicate it is not allowing it access.  Also could explain why NGX is not properly communicating with some of the DLLs.   Just a thought.

 

Good thought, Craig, and not certain. I have selected "adminstrator" in FSX. Can't answer if installed with "administrative rights". Is there any easy way to check?

 

Thanks!

 

Sean

Silly question, but have you checked your fuel pumps? Are they on? With N2 rotation at 28% and then injecting fuel with no ignition, it sounds like a fuel pump based issue.

 

Hello, Elliot, not a silly question at all!

 

Yes, they are ON, with fuel in tanks. As mentioned in org post this is part of a series of problems. In this system, regardles of fuel in tanks, and/or switch postition, fuel pump low pressure lights do not illuminate and crossfeed valve in-transit light does not operate.

 

"I will take 'baffled' for one-thousand, Alex"

 

Sean

In that case I would open up a support ticket with PMDG directly via the support section on their website. This appears to be very baffling and they are in the best position to help you directly.

 

http://support.precisionmanuals.com/Main/Default.aspx

In that case I would open up a support ticket with PMDG directly via the support section on their website. This appears to be very baffling and they are in the best position to help you directly.

 

http://support.precisionmanuals.com/Main/Default.aspx

 

He has already  submitted  a support  ticket  as he  has  posted  above yours