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Nikdunaev

Disruptive passenger problems

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Hello!

 

I have a couple of questions regarding this quite famous problem.

 

What can happen to a passenger who is continuously disrupting the comfort of other passengers around but does not escalate the conflict to the level of a prosecutable criminal offense or something that would be a safety issue so he could not be easily threatened with diverting the aircraft and calling the police and such things?

For example this guy is talking very loud or abusing people around or prevents the passenger behind from eating his meal with his seat backrest position and continuously refuses to stop doing such things? What to do with those guys?

 

And what about the opposite situation with a quite aggressive passenger who is fighting or otherwise resisting but is physically too strong for the crew members or other passengers to deal with in such way? For example this guy is aggressive threatening him with police and prosecution does not work as well as attempts deescalate and there is nobody onboard who can force him to calm down until landing? Or should such situation be treated as hijacking?

 

I am a great aviation fan and I always think of many different kinds of situation that could happen in flight and a disruptive passenger of some sort have always been one of my nightmares about this matter if I can call it this way...

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No offence but your questions are kinda odd first you ask about flight papers now about how the crew would react to disruptive pax. Just saying these are kinda odd questions.

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The best way to deal with this situation is to descend to 10000 ft. Open the cabin door and boot the offender out. If it happens a couple of times, watch the number of unruly passengers drop dramatically.

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There is no connection between those topics those are just questions about the aviation things I would like to know.

I do not know myself if the next one will be about the flight sim settings or just anything else out there.

I personally prefer to sleep most of the time while sitting in an airplane in flight :)

 

And please guys I am asking those seriously I can make up lots of funny stories or phrases about airplanes myself :)

 

Thank you!

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Depends where you're flying... Once I was flying with Aer Lingus from Belfast to Malaga and there was this drunk middle aged woman shouting and kicking on seats... And nothing was done about it. And most surprising thing? She was still being served these small mini vodka bottles.

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(...) She was still being served these small mini vodka bottles.

 

 

Cabin crew was trying to sedate her.   :lol:

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I have received a message in my mailbox telling me that there was another new reply in this thread from a user called Vargveum...

As far as I can see it is not here now?

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Off Topic: But may I ask why this topic is at risk of closure?

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Off Topic: But may I ask why this topic is at risk of closure?

 

May or may not be related to:

 

I have received a message in my mailbox telling me that there was another new reply in this thread from a user called Vargveum...

As far as I can see it is not here now?

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Is this topic at a risk of closure?

 

I believe that guy did actually post that missing message so I will answer him in this post.

 

Regarding the first of my original questions you can always firmly ask such person to calm down and if that does not help you can call the police at least to make this person leave the premises if that is happening on your property.

But of course if you are in an airplane you can do no such thing for obvious reasons... And if you keep trying to deescalate or solve the situation it may just create a conflict and have the opposite result as you guess...

 

And regarding the second of the questions of course it is obvious that this person can and will face prosecution no matter if that happened on an airplane or not and of course the pilots will decide to land at a nearest suitable destination but the problem again is that it will take some time anyway. And how to prevent or at least minimize further damage or maybe even injuries during this time?

 

Thank you!

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May or may not be related to:

 

If that is the case, then it was probably just me using a "bad" word to describe the person causing a disturbance on board the plane :lol:

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Scene 1. leave the guy to himself, move pax is possible, make sure the guy doesn't fly again for some time

 

Scene 2. you do what you can and need to do....... 

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I think it comes under the heading "failure to follow the instructions of an aircrew" which is an actionable offense.

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It means that they can use whatever means they need to protect the flight and they will divert and land with authorities waiting.

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Of course they will divert should someone be a real safety issue for the passengers around or should this person commit a criminal offense that can provide reasons for prosecution.

But what about someone who is doing enough to spoil the experience of other passengers but not enough to be a threat for their safety?

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Just throw your glass bottle of beer on the head of the passenger next to you... The flight will go on as normal, just you would get charged once you arrive for causing bodily harm.

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That is a prosecutable criminal offense. What I am talking about shouting or swearing loudly or just making the passenger next to you feel uncomfortable in any other way.

And another one question here. Most documents and regulations take sexual assaults extremely seriously. What is the actual difference here between something that can happen in any crowded area anytime where slapping this guy in the face is enough to make him stop and a serious offence that is enough for prosecution?

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But what about someone who is doing enough to spoil the experience of other passengers but not enough to be a threat for their safety?

 

There is no definitive answer to this, as it will different on a case by case basis. 

 

My take would be that if it causes more hassle than it is worth for the airline and the other passengers to land and get rid of the guy, they will continue as normal and just make sure he will have to buy a train ticket for the return. 

 

Diverting costs time and money (passengers might have a connecting flight etc that they want to get on). It isn't given that the captain will go thru all the trouble just to get rid of a person that has bad table manners but poses no threat.

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Look, any behavior that the flight staff considers a problem they can and will divert.  Has nothing to do with what you think is a criminal offense at all.

 

You seem to think they can only do something if you've broken a law like assaulted someone.  Not true.  Anything that they consider a big enough problem... and it's diversion and arrest.  Period.  It's their judgment call.

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Look, any behavior that the flight staff considers a problem they can and will divert.  Has nothing to do with what you think is a criminal offense at all.

 

You seem to think they can only do something if you've broken a law like assaulted someone.  Not true.  Anything that they consider a big enough problem... and it's diversion and arrest.  Period.  It's their judgment call.

 

yawn.....

 

Edit: I'm sorry. That was copy paste error. 

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In  UK it's an offence

 

Authority of commander of an aircraft

141.  Every person in an aircraft must obey all lawful commands which the commander of that aircraft may give for the purpose of securing the safety of the aircraft and of persons or property carried in the aircraft, or the safety, efficiency or regularity of air navigation.

 

The commander can require a disruptive passenger to do what he's told and hand him over the the police if he doesn't.

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I think we agree on that any non-complicance with the Commanders instruction is an punishable offence. As for whether or not the aircraft WILL divert in any circumstance is case by case and, like WarpD said, captains judgement call. 

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Well in most countries and also according to some international documents disregarding a lawful instruction of an aircraft commander is a criminal offense.

But those things also limit what the captain can or can not demand from passengers and or crew members. And I bet rising the seat back for the guy behind to open his tray table is not on the list of the allowable instructions as well as it is not a safety issue :)

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