Missing Order (title changed by moderator)

[Guest pmdg747-400]

Dear,

 

I have see in internet and here more peoples with same problem and I have the same problem, that we are payed and not got our download link!

 

So I can warn to bye and pay articles from pmdg / preciousmanuals: 

 

You can read here two threats:

 

http://forum.avsim.net/topic/424868-three-days-and-no-download-code-extended-download-service/page-4

 

http://forum.avsim.net/topic/451173-customer-service/

 

And all people they have payed and has not got their payed things, please make direct via PayPal or your CreditCard-Company a claim!

[mcbellette 145]

Before jumping the gun, so to speak, how about you submit a support ticket and wait for a response? Have you checked your spam folder in your inbox? If I were you, I'd exhaust all avenues before accusing PMDG of defrauding you, as you'll very likely end up on the wrong side of a libel case in court.

[rquick 19]

I guess the rest of us who got our products as ordered for years just lucked out some how.

[scandinavian13 5,192]

 

 

I have see in internet and here more peoples with same problem and I have the same problem, that we are payed and not got our download link!

 

support.precisionmanuals.com

 

Instead of waiting and getting all fired up about it a month later, this should've been your very first step.  It should be anyone's first step if there's an issue.  Most companies are actually very good at responding to issues.

 

Since you, yourself, have a link to a PMDG 747 Fuel Calculator tool, I'm guessing you have the PMDG 747.  As such, I'm guessing you do know, for a fact, that they do actually provide the product you pay for.  Sometimes things get messed up with online ordering systems.  Nothing is perfect.  Let them know, and they'll fix it.

 

If you don't let them know, though, they can't fix it.

...going into a thread and telling people that they're going to lose their money is irresponsible, childish, and uncalled for.

 

 

 

I was considering actually getting payware but now I am not so sure anymore.

 

There's no reason to worry.  I've been buying stuff from them since 2004 and I've never had an issue.  In fact, the only issue I had was that I double-purchased the original FS9 747 way back in the day, and they reimbursed it quickly...despite it being my fault.

 

 

 

If I were you, I'd exhaust all avenues before accusing PMDG of defrauding you, as you'll very likely end up on the wrong side of a libel case in court.

 

I very highly doubt that they'd take it that far, personally, but I was about to raise the same point that an accusation like this (which is pretty baseless seeing that there are people hanging around here who actually have the product) could definitely be considered libel.

[Superpilotv2 2]

Dear,

 

I have see in internet and here more peoples with same problem and I have the same problem, that we are payed and not got our download link!

 

So I can warn to bye and pay articles from pmdg / preciousmanuals: 

 

You can read here two threats:

 

http://forum.avsim.net/topic/424868-three-days-and-no-download-code-extended-download-service/page-4

 

http://forum.avsim.net/topic/451173-customer-service/

 

And all people they have payed and has not got their payed things, please make direct via PayPal or your CreditCard-Company a claim!

 

Are you kidding me?! 

 

As others said, write a support ticked and thei things will be cleared soon. As the licensing is an automated system, there can always go things wrong without notice of PMDG. I also had an problem regarding the installation lately. Wrote an ticked and apporx. one day later my problem was answered.

 

If you have an problem, YOU have to take things into your own hands. And warning from PMDG as bein g a fraud is just...Well, Captain Piccard´s facepalm isn´t enough to show it! 

[Guest pmdg747-400]

Dear all,

 

can not been, that I written them 3 times via their own system.

3 times via PayPal-System

PayPal has written them 6 times - before via dispute and now in status claim!

 

I wait now in short days 4 weeks! How long must a client wait, to make, so as I am stress?

I will tell you, that in europe the clients no longer wait as 2 days! 

 

I have payed this article 17th august! 

[jefken 14]

I have three aircraft from PMDG and I've had no problem with the payment and delivery of the software (738ngx and the T7 (777-200 and 777-300) )

 

it may be said,

 

regards

[Guest pmdg747-400]

Dear Superpilotv2,

 

please read:

 

I have written them more times! They dont answer! They equal not answer to PayPal!

[Jude Bradley 660]

In a small niche area like flightsim, companies have a lot to loose if they don't give customer support, as word quickly gets around and then nobody wins.

It's not in their interest to defraud customers, as the (very!!) short-term gain does not pay in the long-run.

As Kyle says, let them know and they can act on it. They have nothing to gain by keeping $5.00 and a lot to loose.

This one probably slipped through the net.

[Guest pmdg747-400]

Dear Jude,

 

yes, normal a company they will sell longer time in internet must do their jobs, example:

 

a) read everytime their emails
b) read everytime their tickets

c) go every time in their bank account and check their status

d) go every time in their PayPal-Account and check their status -> and then they see "oh their is a dispute or a claim"

 

Now latest on this time, they must react, but their is nothing! They not react about the disptute and the claim!

 

And this will been a good company?

[PinkJackal 86]

They must be on vacation, no news from them on forum either!

Don't get discouraged PMDG is the best you can buy!

[Kuragiman 227]

I find this hard to believe.   Their customer service was excellent when my PMDG 737 key got locked out.   I picked up the phone and called their their number and they got me to where I needed to go to get my key unlocked for re-installation.   The only issue I have with them right now is no official P3D support!  Other than that, great company with the highest quality product and customer service in the industry.

[Alaaar 34]

I have all PMDG products, I live half a world away and getting link takes 3 minutes the most .....?

[Guest pmdg747-400]

They must be on vacation, no news from them on forum either!

Don't get discouraged PMDG is the best you can buy!

 

Can been, but then they close their company longer as 3 weeks and let pay the customers products and dont check their emails, ticket system, bank accounts, PayPal and something one?

[rsrandazzo 6,353]

Gents-

 

What Detlef is creatively forgetting to mention is one detail:

 

He denied the charges for his purchase to paypal.  This caused his account to be closed. 

This is an automatic procedure established to prevent fraud and theft.

 

He then lofted complaints to paypal stating that we stole money from him.

 

He does a good job of making himself look like a victim when in fact, the details are quite different.

 

Detlef:  I just looked at the ticket system and find nothing from you.  It is unlikely we will help you, since you rejected the fund from Paypal..   Best of luck to you.