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EasyE

Another failed registration

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Hello Ray and JD. I recently had to disconnect all of my hardware and shutdown FSX for a period of time to return to school out of state. Upon return five months later, I needed to reinstall RCv4 and need a new key. It has been about a day and a half and still no response. I sent an email to the help desk with a screen shot of the registration GUI this morning and figured popping up here wouldn't hurt either. Any help you can give Ray would be appreciated. Thanks.


Eric Grindstaff - MacAir COO

Millennium Aviation Company - Macairvirtual.com - The VA with a choice!
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It's not working for me, either.  Have made multiple attempts starting three days ago.

Is there anyone besides JD who can generate a key for us?  Ray Proudfoot perhaps?

 

spar76-at-gmail-dot-com

-262469161!Robert!Scott

 

Regards


Bob Scott | AVSIM Forums Administrator | AVSIM Board of Directors

ATP Gulfstream II-III-IV-V

System: i7-8086K @ 5.3GHz on custom water loop, ASUS Maximus XI Hero, 16GB 3600MHz CAS15, eVGA 2080Ti XC Ultra, Samsung 55" JS8500 4K TV@30Hz, 2x1TB Samsung SSD 970Pro NVMe+850 Pro SATA 3, eVGA 1KW PSU

SB XFi Titanium, optical link to Yamaha RX-V467, Polk/Klipsch 6" bookshelf spkrs, Polk 12" subwoofer, 12.9" iPad Pro, PFC yoke/throttle quad/pedals with custom Hall sensors, Coolermaster HAF932 case, Stream Deck XL button box

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OK, the logjam seems to have just broken...I just got a flurry of registration e-mails for the multiple backlogged requests.

 

Time for me to fly...

 

Cheers


Bob Scott | AVSIM Forums Administrator | AVSIM Board of Directors

ATP Gulfstream II-III-IV-V

System: i7-8086K @ 5.3GHz on custom water loop, ASUS Maximus XI Hero, 16GB 3600MHz CAS15, eVGA 2080Ti XC Ultra, Samsung 55" JS8500 4K TV@30Hz, 2x1TB Samsung SSD 970Pro NVMe+850 Pro SATA 3, eVGA 1KW PSU

SB XFi Titanium, optical link to Yamaha RX-V467, Polk/Klipsch 6" bookshelf spkrs, Polk 12" subwoofer, 12.9" iPad Pro, PFC yoke/throttle quad/pedals with custom Hall sensors, Coolermaster HAF932 case, Stream Deck XL button box

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After making my post about two hours ago, I retried my registration using the "no spaces" idea. Ten minutes later I received my success email.


Eric Grindstaff - MacAir COO

Millennium Aviation Company - Macairvirtual.com - The VA with a choice!
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Gents,

 

I'm pleased your keys have come through. Although I do have the capability to generate keys I have been instructed by JD not to since I can't validate purchases.

 

I'm sorry if this seems inconvenient but only JD can do this. The process usually works smoothly but sometimes for reasons unknown there are occasional blips.


Ray (Cheshire, England).
System: P3D v4.5, Intel i7-8086K o/c to 4.6Ghz, Nvidia GTX 1080 Ti 11Gb, Samsung 970 EVO M.2 SSD, 1Tb Samsung 860 EVO SSD, Asus Prime Z370-A mobo, 32Gb G.Skill DDR4 3000Mhz RAM, Win 10 Pro 64-bit, BenQ PD3200U 32” UHD monitor.
Cheadle Hulme Weather

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I submitted my key request earlier and still nothing back. I was hoping it would autogenerate a reply.

Sometimes the user list is delayed getting to the registration system from Digital River-SWREG. When did you order?

 

Your e-mail address must match the e-mail address used for ordering. You should get some answer from jdtllc.com within a business day if not a half hour or so. Be sure jdtllc.com is allowed through your ISP and PC spam filters. Check your spam e-mail folders.

 

jd monitors requests on that system daily. Occasionally there are ISP problems that handle that traffic as well.


Ron Ginsberg
KMSP Minnesota, Land of 10,000 Puddles
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Support Team

 

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Sometimes the user list is delayed getting to the registration system from Digital River-SWREG. When did you order?

 

Your e-mail address must match the e-mail address used for ordering. You should get some answer from jdtllc.com within a business day if not a half hour or so. Be sure jdtllc.com is allowed through your ISP and PC spam filters. Check your spam e-mail folders.

 

jd monitors requests on that system daily. Occasionally there are ISP problems that handle that traffic as well.

I sent the email yesterday, properly formatted and from the email I purchased it from some years ago, nothing in spam, maybe the system is froze.

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Per the pinned topic "If you need help" send your ordering e-mail address, product code (including any "-"), user name, plus any ordering information to:

 

jd@jdtllc.com

 

to catch his attention.

 

You can attach a screenshot of the registration screen to clarify things.

 

Make the subject registration help.


Ron Ginsberg
KMSP Minnesota, Land of 10,000 Puddles
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Support Team

 

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