Hi there everyone,

 

Yesterday I purchased the PMDG Turbo Prop and managed to get it installed no issue but it is really broken in game.

The outside model of the plane has no issues, But the cockpit is so broken... Some things 'work' but no animations work and none of the displays work. The throttles and mixture controls are always in 100% and stuff like that. It is really weird.

I have tried to reinstall and repair, with it still not working. When installing the product I never had to activate it so that is what I was thinking the issue may be but after also reading this forum I thought it may be because of me using SE. I got it installed though, and from what I read it sounded like people were not even getting that far.

As a PMDG customer I am pretty disappointed as I have been very happy with my other purchase of a 777 from them.

 

Regards,

 

Leighton

Your guess is correct, this product does not have an installer for FSX Steam version.  I understand your dissappointment, I share it as well because I'd like to have it in my P3D hanger. However, the product page only lists the MSFS FSX version so you took the risks purchasing it for FSXSE.

Your guess is correct, this product does not have an installer for FSX Steam version.  I understand your dissappointment, I share it as well because I'd like to have it in my P3D hanger. However, the product page only lists the MSFS FSX version so you took the risks purchasing it for FSXSE.

I actually just saw that... It wasnt made clear on the products page where I bought it only on the shop page. Is there any way to get it to work or no?

 

 

As a PMDG customer I am pretty disappointed as I have been very happy with my other purchase of a 777 from them.

 

Leighton (full names in the forum please - first and last),

 

While I can somewhat understand the disappointment of something not working correctly, just about any purchase comes with a little bit a research (or should - particularly with software). At no point, on any of the pages, do we mention Steam Compatibility, as we do with the 777 and the NGX. Here on the forum, of course, there are many threads from people trying to get it to work there. They may be of some help. It's worth mentioning that doing so is not in violation of the license agreement, but it's an unsupported use so we do not offer support to those who are attempting to install it there.

I actually just saw that... It wasnt made clear on the products page where I bought it only on the shop page. Is there any way to get it to work or no?

 

Both the 777 and NGX specifically mention FSX:SE compatibility. The JS41 does not. None of them list Linux of Mac OSX compatibility, either, so it should be assumed that whatever is not mentioned explicitly is not supported. This is a standard in the software industry.

Will the J41 ever be officially compatible with the Steam edition?

 

Callum Green.

I am not assigning blame to anyone here, but would it not be useful to state that the JS41 is not officially compatible with FSX Steam Edition? Some people probably think that the boxed and Steam versions are effectively the same product.

I am not assigning blame to anyone here, but would it not be useful to state that the JS41 is not officially compatible with FSX Steam Edition? Some people probably think that the boxed and Steam versions are effectively the same product.

I somewhat agree, not that that means anything to anybody. The Steam version seems to have a lot of hype in the community regarding its superior performance and excellent management of VAS and so on so I never imagined I'd read a statement like that.... again, a little bit of looking while shopping is prudent.  The first thing that came to mind was the large number of products from weather engines to airports that had to revise their installers to work with Steam version, and there are many that still have not and will not add the modification.

 

I agree with you that it would be nice but its just not something you can assume. This product predates the Steam version by years.

Now I am just confused. I read document that came in the ZIP and it fixed all my issues. 

Is your support just not informed about this document because it would be very easy for you to tell people about its existence. I also agree with Christopher in that a lot of new people to the sim community didn't even know there was a difference (That is me). I bought your 777 and it worked just like that so forgive me for trusting a company I had a very good experience with. 

Sorry to "fire up" but it wouldn't be hard to prevent this from happening to more people by just saying at the top of the page on the products page for this and any other plane that doesn't support SE. To me it feels like you would prefer to take our money.

 

Leighton Thompson

 

 

Is your support just not informed about this document because it would be very easy for you to tell people about its existence.

 

What document are you referring to?

 

 

 

Sorry to "fire up" but it wouldn't be hard to prevent this from happening to more people by just saying at the top of the page on the products page for this and any other plane that doesn't support SE. To me it feels like you would prefer to take our money.

 

Leighton,

 

This isn't fair, quite honestly. We don't say the product is not compatible with X-Plane either, and you don't see people buying it and accusing us of "taking money." Why? Because the industry standard is that you state absolute, tested compatibility and the rest is at the risk of the user. If you're running a Mac and have it set up to dual boot to use Windows on a partition, it might work, but again, one can't really complain if it doesn't work because we specify PC-based hardware without explicitly saying "not compatible with Mac." If we listed everything that a product is NOT compatible with, you'd stop paying attention to the text before actually reading all of it.

 

I get that you're upset, but you really can't accuse us of a money grab if you didn't do the proper research before buying. As I mentioned before, both the 777 and NGX pages both explicitly state that it is compatible with FSX:SE (in bright red, mind you). The JS41 does not. I'd say that's pretty clear. If there were any doubts, our site very clearly displays that support could have been sought through our official support system, or here. Both of them could've gotten you an answer.

 

We've stated it several times here, and you would have gotten a very clear answer if you'd sent us a message in the support queue: it's not compatible. This shouldn't be a trust issue. If you were to go to Aerosoft, or Flight1 you'd see the same thing: if SE is supported, it will be expressly written on the product page. If it's not written there, then you shouldn't assume.

 

This isn't fair, quite honestly. We don't say the product is not compatible with X-Plane either, and you don't see people buying it and accusing us of "taking money." Why? Because the industry standard is that you state absolute, tested compatibility and the rest is at the risk of the user. If you're running a Mac and have it set up to dual boot to use Windows on a partition, it might work, but again, one can't really complain if it doesn't work because we specify PC-based hardware without explicitly saying "not compatible with Mac." If we listed everything that a product is NOT compatible with, you'd stop paying attention to the text before actually reading all of it.

 

It isn't quite as simple as that, Kyle. Stating that it is not compatible with X-Plane would be silly, because it's pretty obvious. However, I suspect that many users of FSX Steam Edition are not aware that it is subtly different from the original boxed edition of FSX. That being the case, would it not be worth adding a few extra words to the system requirements page to state that it is not officially compatible with FSX : SE? I understand your point, but these are two versions of what are (to a large number of people) effectively the same product. The fact that compatibility with FSX : SE is stated in bright red on the 777 and NGX product pages is no use if the customer is only interested in the JS41.

 

Please don't take this as a criticism. I am simply pointing out something that could possibly be done to make matters even more crystal clear than they already are.

 

The "money grabbers" comment is of course nonsense.

Please don't take this as a criticism. I am simply pointing out something that could possibly be done to make matters even more crystal clear than they already are.

 

Like right here on the purchase page?

"Note: Product not yet compatible with FSX:Steam Edition."

(Noted twice, in fact - one of which is nearly adjacent to the "Add to Cart" button.)

 

http://www.precisionmanuals.com/ProductCart/pc/viewPrd.asp?idproduct=56

That's fair enough, Kyle. I hadn't checked the page myself. Mind you, I would suggest highlighting that section of text in bright red :wink:

Like right here on the purchase page?

"Note: Product not yet compatible with FSX:Steam Edition."

(Noted twice, in fact - one of which is nearly adjacent to the "Add to Cart" button.)

 

http://www.precisionmanuals.com/ProductCart/pc/viewPrd.asp?idproduct=56

That is one of the two pages. I didn't even go to that when I bought it because I didn't have to... You can buy it right off the products page in which it should still be stated there.

 

What document are you referring to?

Sorry, I got mixed up between my triple 7 documents which contained this:

=======================================================

 

 

IMPORTANT NOTICE FOR FSX-STEAM EDITION USERS

 

 

=======================================================

 

(This does not apply to FSX users who are not using the

STEAM EDITION of FSX.)

 

The developer of FSX-SE, Dovetail Games has elected not

to properly install a piece of FSX that is required in

order to maintain compatibility with products developed

using the original, retail version of FSX.

 

This item is called "SimConnect" and it comes in a couple

of different versions. There are a number of reasons why

you might or might not already have SimConnect installed,

so we ask that you simply keep the following in mind:

 

 

If, when you first run this PMDG product you discover

that the aircraft doesn't appear to run, the cockpit

displays are not present, the buttons and knobs do not

work, the landing gear are retracted, the flight controls

do not work, OR if you know this is the first time you

have run the PMDG software and you have never been

asked to activate your license key, chances are good

that Dovetail has failed to properly install simconnect

with your FSX-SE installation.

 

Correcting this problem is very easy!

 

 

1) Navigate an explorer window to this folder:

 

\SDK\Core Utilities Kit\SimConnect SDK\lib

 

(By default the is C:\Program Files (x86)\Steam\steamapps\common\FSX)

 

2) Run the SimConnect.msi installer file inside the folder by double-clicking.

 

3) Navigate to this folder:

 

\SDK\Core Utilities Kit\SimConnect SDK\LegacyInterfaces

 

4) Inside this folder are three more folders that each contain a SimConnect.msi file - run all three of them.

 

Once you have all four steps completed, you should be all set!

 

 

If you require further assistance, please contact our support

team at:

 

http://support.precisionmanuals.com

 

 

Happy Simming!

PMDG Simulations

 

Overall I dont think anybody is in the wrong here... Steps can be taken to prevent this in the future and I think it is the best thing you can do. Even if you "dont support it" you should do what you can to help people that made the same mistake as I did. It shouldn't be a matter if you have to or not, they are your customers and were expecting to be able to fly a plane that cost a lot of money especially for people my age. I went a bit to far with the money grabbing part but I get mad when people dont do what they can to prevent stuff like this when it isn't that hard.

 

Sorry if I came across as rude but I did just spend $70 NZD (That is a lot of money for me) on a damn plane to realize it didn't work. I fixed it in the end but dont let this happen to more people...

That is one of the two pages. I didn't even go to that when I bought it because I didn't have to... You can buy it right off the products page in which it should still be stated there.

 

If you click Buy Now on the products page, it brings you to that page. There is only one other page that you can buy the JS41 from other than the store page, but it also says what I quoted above.

 

Sorry, I got mixed up between my triple 7 documents which contained this:

Spoiler

Overall I dont think anybody is in the wrong here... Steps can be taken to prevent this in the future and I think it is the best thing you can do. Even if you "dont support it" you should do what you can to help people that made the same mistake as I did. It shouldn't be a matter if you have to or not, they are your customers and were expecting to be able to fly a plane that cost a lot of money especially for people my age. I went a bit to far with the money grabbing part but I get mad when people dont do what they can to prevent stuff like this when it isn't that hard.

 

Sorry if I came across as rude but I did just spend $70 NZD (That is a lot of money for me) on a damn plane to realize it didn't work. I fixed it in the end but dont let this happen to more people...

 

As someone who's had to fully comprehend the true value of a dollar, I can say I understand how far people have to stretch dollars sometimes. Seriously: when I lived in Phoenix, there was a point where I had to walk to the store (in September, so at least it was kinda starting to cool off) to buy $1 frozen pizzas, stock them up, and that was my one meal per day for a few months until I picked up job after college. Not even kidding.

 

That said, though, the relative cost to someone can't come into play when we offer support to people. People who throw away $100 like bathroom tissue, and people who have saved up for one of our planes for a year deserve the same level of support. I'd be telling someone who bought a new Mercedes with cash the same thing: it's not officially compatible, and we cannot offer support for a product being used in a platform it wasn't meant to be in.

 

Either way, sure, we could add more text to the initial product page, but I can't find any actual order page (any page that would put it in a cart for you to buy) where you're not presented with a notice that the product is not Steam compatible.

• The product page makes no specific note of not being compatible, but it doesn't note that it is compatible:

  http://precisionmanuals.com/pages/product/FSX/js4100.html

• Clicking the 'Buy Now for FSX' button brings you here, which does note that it is not compatible (immediately above the 'Add to Cart' button):

  http://www.precisionmanuals.com/productcart/pc/viewPrd.asp?idproduct=56&idcategory=13

• The software lineup page does offer a 'Buy' button to bypass the individual order page (below), but it does note that it is not compatible (immediately above the 'Buy' button):

  http://www.precisionmanuals.com/productcart/pc/viewCategories.asp?idCategory=13

I'm delighted that you have it working, but we really can't support it unless we've developed it for a platform, and have tested it in that platform. It wasn't developed for the platform. Heck, we didn't even know the Steam Edition was going to even be a thing until half a decade after the JS41 was released. That was even true for both the NGX (by a few years) and 777 (by about a year), but those were at least recently developed products also getting looks for P3D publication as well. The JS41 was getting a look to get a proper Steam Edition installer, but after the amount of time spent on creating and testing the the NGX and 777 conversions, that project got put on hold so that we could concentrate on 747 development and the DC-6.

 

 

 

Can you provide me a link to the page you were able to put the product into your cart where it does not say it is not Steam compatible? If so, I'd gladly pass that along to the team.

Well I thought it was compatible with the Steam Edition of FSX because of the PMDG Operation Center. In the drop menu of PMDG products on the left the list includes "PMDG J41 FSX:SE". In my menu I see the 777, 737 and J41 all have a version with "SE" at the end. So I assumed that meant those were the ones with Steam Edition versions.

 

Honestly, not PMDG's fault. If I read the product page carefully instead of clicking like a mad man, I would not have wasted $50. Oh well....win some, lose more.