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LittlePaulio

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Got my credit card declined 4 time consecutively for apparently not using the right billing address.. Has never happened to me before. My card is probably blocked now. Thanks PMDG, you've lost a customer, I'm going to get the iFly 737 NG instead.

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Why are you blaming PMDG? They are not the ones who declined your card. When you make an online purchase, you enter your credit card number, expiration date, CVC code and... billing address. The vendor, (PMDG in this case) transmits that information to your credit card company when you press the "purchase" button, and the credit card provider is the one that sends back an "approve" or "decline" to PMDG.

 

PMDG has no way of knowing what your correct billing address is supposed to be - that information has to be entered by YOU - and it has to EXACTLY match the address (and primary contact telephone number) that your CC provider has on file for you.

 

If you are absolutely sure you entered the right address, then your issue is with your credit card provider - not with PMDG. You need to contact your CC provider's customer service department to determine what billing address they have on file for you. They can look at your transaction records and tell you exactly why the card was declined.

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Got my credit card declined 4 time consecutively for apparently not using the right billing address.. Has never happened to me before. My card is probably blocked now. Thanks PMDG, you've lost a customer, I'm going to get the iFly 737 NG instead.

 

Jim is quite correct. In all likelihood your card will decline buying the iFly 737 as well if you use the same details.

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Jim is quite correct. In all likelihood your card will decline buying the iFly 737 as well if you use the same details.

Just purchased the iFly 737 without a problem. I have made hundreds of transactions with same card and details, in fact chrome auto-fill ccompletes my name, email and address, so it's always identical. What really annoyed me was that they no longer provide a method that I could find to directly contact them. I'm sure it was their e-commerce providers inability to deal with the fact that we don't really use postcode numbers in Ireland. They have been provided for each individual residence, but my cc company certainly don't have mine, and in any case I tried using it anyway to no avail. Other e-commerce providers seem to realise that, and a simple 'n/a' or '1234' will suffice.

 

That's why I'm blaming PMDG Jim, particularly the inability to contacct a customer or sales support team member. I find that inexcusable and will never attempt to purchase a product from the PMDG site again. And thanks Jim for explaining how the cc verification system works, although, you're not entirely incorrect, the format and required data that the site sends to a CC company is as important as whether the CC company will verify it. If it's presented in a format that is inconsistent with what it normally receives, then of course it will decline it.

 

I also had no problem purchasing the FS2Crew voice and button pack for the iFly. Maybe I've just got lucky all those times!

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Just purchased the iFly 737 without a problem. I have made hundreds of transactions with same card and details, in fact chrome auto-fill ccompletes my name, email and address, so it's always identical. What really annoyed me was that they no longer provide a method that I could find to directly contact them. I'm sure it was their e-commerce providers inability to deal with the fact that we don't really use postcode numbers in Ireland. They have been provided for each individual residence, but my cc company certainly don't have mine, and in any case I tried using it anyway to no avail. Other e-commerce providers seem to realise that, and a simple 'n/a' or '1234' will suffice.

 

That's why I'm blaming PMDG Jim, particularly the inability to contacct a customer or sales support team member. I find that inexcusable and will never attempt to purchase a product from the PMDG site again. And thanks Jim for explaining how the cc verification system works, although, you're not entirely incorrect, the format and required data that the site sends to a CC company is as important as whether the CC company will verify it. If it's presented in a format that is inconsistent with what it normally receives, then of course it will decline it.

 

I also had no problem purchasing the FS2Crew voice and button pack for the iFly. Maybe I've just got lucky all those times!

 

Official support is provided here: http://support.precisionmanuals.com/Main/

 

So please don't say there is no way of contacting them before you have actually tried.

 

PMDG has probably hundreds of thousands of customers using their web store, and while I am not suggesting that this is your fault, cut them a bit of slack and work with them to resolve the problem rather than taking a tit for tat approach.

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That's a knowledge base! All the flight sim companies I've dealt with allow you to directly contact them. Supposedly I could raise a ticket, but I kept getting re-directed to the page you linked, or this, a third party forum.

To quote directly from their customer support portal page 'On 25FEB10 PMDG discontinued email based support and all further support inquiries should be made through the new Support Portal.'

 

It's just my opinion, but when I'm dealing with a company with the reputation of PMDG, I expect either to be able to email, live-chat, or phone during normal working hours. It didn't have to be tonight. It was the fact that FS2Crew have responded so quickly and helpfully that I've bought two of their products in a week. If their was a way to raise a ticket, it should have been on the customer service main page. I don't have to give them any slack, they don't care what I think. They're obviously doing just fine, and people like me who have had difficulty buying their products are the exception. What annoyed me more was 'Jim's' little lecture to me. I don't know who he is, how or if he is affiliated to the company, but I found it very patronizing and like he was trotting out the 'company line'. I was the guy trying to give them €89.00 or whatever it cost, so don't lecture me on how to enter my credit card details so I can do them the favour of letting them take my money for their product!


Official support is provided here: http://support.precisionmanuals.com/Main/

 

So please don't say there is no way of contacting them before you have actually tried.

 

PMDG has probably hundreds of thousands of customers using their web store, and while I am not suggesting that this is your fault, cut them a bit of slack and work with them to resolve the problem rather than taking a tit for tat approach.

And tit-for-tat usually involves a back and forth exchange, I don't know if Jim a representative of theirs, but if he is, I am of the opinion that his people skills make him rather unsuited for the job.

So as far, it's just been me complaining and you defending them- do you work for them?


Why are you blaming PMDG? They are not the ones who declined your card. When you make an online purchase, you enter your credit card number, expiration date, CVC code and... billing address. The vendor, (PMDG in this case) transmits that information to your credit card company when you press the "purchase" button, and the credit card provider is the one that sends back an "approve" or "decline" to PMDG.

PMDG has no way of knowing what your correct billing address is supposed to be - that information has to be entered by YOU - and it has to EXACTLY match the address (and primary contact telephone number) that your CC provider has on file for you.

If you are absolutely sure you entered the right address, then your issue is with your credit card provider - not with PMDG. You need to contact your CC provider's customer service department to determine what billing address they have on file for you. They can look at your transaction records and tell you exactly why the card was declined.

Here is the confirmation of my successful purchases- https://goo.gl/photos/TBxgbpq7r6eReZP38


Official support is provided here: http://support.precisionmanuals.com/Main/

 

So please don't say there is no way of contacting them before you have actually tried.

 

PMDG has probably hundreds of thousands of customers using their web store, and while I am not suggesting that this is your fault, cut them a bit of slack and work with them to resolve the problem rather than taking a tit for tat approach.

And this is Flight1.com's support page- http://www.flight1.com/view.asp?page=service Notice any differences?

Are we done here? I think we are.

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What annoyed me more was 'Jim's' little lecture to me. I don't know who he is, how or if he is affiliated to the company, but I found it very patronizing and like he was trotting out the 'company line'. I was the guy trying to give them €89.00 or whatever it cost, so don't lecture me on how to enter my credit card details so I can do them the favour of letting them take my money for their product!

 

 

Who's an angry boy eh :wink:      People are just trying to help.   but as you already know everything they are obviously wasting your time.   

 

Saying "never again" because you had one experience that didn't go well is like eating your nose off just to annoy your face :smile:   

Paul,  PMDG are well worth the second transaction

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Who's an angry boy eh :wink:      People are just trying to help.   but as you already know everything they are obviously wasting your time.   

 

Saying "never again" because you had one experience that didn't go well is like eating your nose off just to annoy your face :smile:   

Paul,  PMDG are well worth the second transaction 

Yes, I know, I did fly off the handle a bit. But it was the tone of the initial responder that set me off! And 'trying to help' by stating that the problem is almost definitely mine isn't very 'helpful' IMO. He basically absolved PMDG of all blame and talked to me like I had never made an online credit card transaction.

 

I can sound unreasonable and irrational, but I'm really not. I would defer to anyone on this forum on the subject of simming because I am an absolutely terrible pilot! When I realise I could be in the wrong I acknowledge it, and have done on avsim in the short time I've been a member. If you could be bothered, you'll that the majority of my posts have been attempts to help ppl with the their Pc setups or similar. I think this might be the first complaint I've made, believe it or not!

 

I don't why my CC details weren't verified by my company as they were provided by PMDG's payment service- it has literally never happened to me in 10-12 years of online purchasing.

And then the guy following up was rushing to PMDG's defense like they were a damsel in distress. If you could suggest another online shop that sell's PMDG's products I'll gladly have another go at some other time in the future. But telling me that I have to go about sorting out why my CC wasn't verified isn't my experience of how more customer friendly businesses (ie, nearly all) operate.

 

Anyway, what would an online forum be without some hothead taking exception to someone's tone and going off on one???  :wink:

The crucial point here is that I am the 'customer' trying to use my money to allow a company made a 'profit'. 

Listen, I could keep on ranting, but I waste enough time doing that IRL!!!

 

Cheers Elaine

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NO, I don/t work for PMDG or any other vendor. I'm a customer, just like you are. My reason for even responding to your first post is that you seemed to be assuming that the PMDG is at fault, without providing any further information other than you were declined for having an "incorrect address". Since credit card purchase rejections come from the credit card provider, and not the ecommerce vendor, I was curious as to why you were so certain that the fault lay with PMDG.

 

The fact that you use auto-fill for your CC info, and that it has worked for purchases at other locations may indeed mean that the PMDG ecommerce system is mangling the address information sent to your CC provider - or it may not.

 

As I said in my first post, and will say again: at the very least, you can contact your CC customer service, who can tell you precisely WHY the purchase was rejected - i.e. what (specifically) it was about the information that was transmitted by the PMDG system that was "wrong". That might provide the very evidence to justify the accusation that you are making - (that there is something amiss with the PMDG ecommerce system).  

 

As far as not being able to directly contact a customer support representative at PMDG , that is just plain wrong. You register at the support portal, which only takes a few moments (and only has to be done once), and then log on and submit a ticket. The two times I've ever had to use the ticket system, I had a response from the company within a matter of minutes - and on the weekend no less.

 

You cite Flight1 as being "different" (better?) in this regard, but I don't see your point. For any problems with their ecommerce system - i.e. problems with purchases or credit cards, you have to submit a ticket to Flight1 as well... no different than PMDG.

 

I find it interesting that you would be so quick to assume that I am associated with PMDG just because I questioned the logic of your reasoning. In your first post you simply stated that your credit card got rejected and therefore you would never do business with PMDG again. I don't have to be an employee of a company, or even particularly LIKE a company, to see something essentially unjust in presenting your case in such a manner. If that means I have "poor people skills" so be it. If you didn't want to be responded to, then what was the point in even making your first post in a public forum? 

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That's a knowledge base! All the flight sim companies I've dealt with allow you to directly contact them. Supposedly I could raise a ticket, but I kept getting re-directed to the page you linked, or this, a third party forum.

To quote directly from their customer support portal page 'On 25FEB10 PMDG discontinued email based support and all further support inquiries should be made through the new Support Portal.[/size][backgro

 

I take  it you know  about  that its  a separate account   where   you have  to register,  not  like  the  forum  where  your  in now

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NO, I don/t work for PMDG or any other vendor. I'm a customer, just like you are. My reason for even responding to your first post is that you seemed to be assuming that the PMDG is at fault, without providing any further information other than you were declined for having an "incorrect address". Since credit card purchase rejections come from the credit card provider, and not the ecommerce vendor, I was curious as to why you were so certain that the fault lay with PMDG.

 

The fact that you use auto-fill for your CC info, and that it has worked for purchases at other locations may indeed mean that the PMDG ecommerce system is mangling the address information sent to your CC provider - or it may not.

 

As I said in my first post, and will say again: at the very least, you can contact your CC customer service, who can tell you precisely WHY the purchase was rejected - i.e. what (specifically) it was about the information that was transmitted by the PMDG system that was "wrong". That might provide the very evidence to justify the accusation that you are making - (that there is something amiss with the PMDG ecommerce system).  

 

As far as not being able to directly contact a customer support representative at PMDG , that is just plain wrong. You register at the support portal, which only takes a few moments (and only has to be done once), and then log on and submit a ticket. The two times I've ever had to use the ticket system, I had a response from the company within a matter of minutes - and on the weekend no less.

 

You cite Flight1 as being "different" (better?) in this regard, but I don't see your point. For any problems with their ecommerce system - i.e. problems with purchases or credit cards, you have to submit a ticket to Flight1 as well... no different than PMDG.

 

I find it interesting that you would be so quick to assume that I am associated with PMDG just because I questioned the logic of your reasoning. In your first post you simply stated that your credit card got rejected and therefore you would never do business with PMDG again. I don't have to be an employee of a company, or even particularly LIKE a company, to see something essentially unjust in presenting your case in such a manner. If that means I have "poor people skills" so be it. If you didn't want to be responded to, then what was the point in even making your first post in a public forum? 

You're correct in all your assertions, I was not having a great day and for some reason (pointless I know), I decided to complain about it on an internet forum.

I apologise for any offense caused Jim, I'm the one with the poor people skills. I appreciate now that you were just trying to help.

 

For what it's worth, 99% of my sub 100 posts on here have been trying to help people with pc or networking problems. But never flying advice- I'm a terrible pilot and I can barely land the default Cessna 172 at times! And this was my first (and last I promise) pointless rant

 

Just to clarify Jim what I said about PMDG losing a customer, I did mean for that particular product. In any case the iFly is probably going to take me a couple of days just to get off the ground. Hopefully when I get around to buying a PMDG aircraft my pc will have been upgraded sufficiently to enjoy those amazing cockpits at a more acceptable frame rate. I was also wondering if there are any third-party vendors who sell their products? I won't blame anyone for not answering!

 

I also wasn't in the mood for registering for yet another site Pete, so it's my own fault that I didn't realise that that was how you access the ticketing system.

 

So, once again, apologies in particular to Jim, and also to you Wes, I know you were just trying to give advice. I was just doing my level best to be a d-bag!

 

Sorry!

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You're correct in all your assertions, I was not having a great day and for some reason (pointless I know), I decided to complain about it on an internet forum.

I apologise for any offense caused Jim, I'm the one with the poor people skills. I appreciate now that you were just trying to help.

 

For what it's worth, 99% of my sub 100 posts on here have been trying to help people with pc or networking problems. But never flying advice- I'm a terrible pilot and I can barely land the default Cessna 172 at times! And this was my first (and last I promise) pointless rant

 

Just to clarify Jim what I said about PMDG losing a customer, I did mean for that particular product. In any case the iFly is probably going to take me a couple of days just to get off the ground. Hopefully when I get around to buying a PMDG aircraft my pc will have been upgraded sufficiently to enjoy those amazing cockpits at a more acceptable frame rate. I was also wondering if there are any third-party vendors who sell their products? I won't blame anyone for not answering!

 

I also wasn't in the mood for registering for yet another site Pete, so it's my own fault that I didn't realise that that was how you access the ticketing system.

 

So, once again, apologies in particular to Jim, and also to you Wes, I know you were just trying to give advice. I was just doing my level best to be a d-bag!

 

Sorry!

 

I believe you can get PMDG through Aerosoft, BUT you will be a little delayed in receiving updated installers etc.

 

In reference to your adventures trying to take off, PMDG has very, very good, precision manuals (see what I did there) and some excellent tutorials to help you understand it all. That is part and parcel of what you are paying for.

 

Well not you, obviously, but some people. (That's was a joke and movie reference before I upset anyone)

 

EDIT: Well done for apologising it does not happen too often on here and you earned my respect because of that. I understand the frustration that you may have been going through but we are really all just here to try to help. If you need any further assistance just let me know, if I can't help, I can at least attempt to point you in the right direction.

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I also wasn't in the mood for registering for yet another site Pete, so it's my own fault that I didn't realise that that was how you access the ticketing system.

Doesn't  take  long  to register  under  a minute  :)    anyways I would  still  raise  a ticket   with  the pmdg   ticket  system  since  there  was   a  issue  with your trying  to purchase  the ngx.  Could be  a number  of  reasons  which  will come  apparent  when you raise  a ticket  if  you decide  to do  Iam surprised  that Kyle  hasnt  come  to this party  yet:) which iam sure  he  can  shed  some  light  to this

 

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pete_auau, on 19 Oct 2015 - 10:53 PM, said:

Doesn't  take  long  to register  under  a minute  :)    anyways I would  still  raise  a ticket   with  the pmdg   ticket  system  since  there  was   a  issue  with your trying  to purchase  the ngx.  Could be  a number  of  reasons  which  will come  apparent  when you raise  a ticket  if  you decide  to do  Iam surprised  that Kyle  hasnt  come  to this party  yet:) which iam sure  he  can  shed  some  light  to this

 

 

Indeed, who has taken Kyle and what have they done to him? I went to work today expecting the enjoyment of a scathing response or two, and what do I come back to but deafening silence! :wink:

 

Just jokes of course, he or another member of the PMDG team who has the ability to look into the system would be the best to speak to, which is why I suggested the ticket system, as then even if the forum regulars are away, someone at PMDG HQ would see the ticket.

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I believe you can get PMDG through Aerosoft, BUT you will be a little delayed in receiving updated installers etc.

 

In reference to your adventures trying to take off, PMDG has very, very good, precision manuals (see what I did there) and some excellent tutorials to help you understand it all. That is part and parcel of what you are paying for.

 

Well not you, obviously, but some people. (That's was a joke and movie reference before I upset anyone)

 

EDIT: Well done for apologising it does not happen too often on here and you earned my respect because of that. I understand the frustration that you may have been going through but we are really all just here to try to help. If you need any further assistance just let me know, if I can't help, I can at least attempt to point you in the right direction.

Cheers Wes,

 

I appreciate you taking the time to reply. I wasn't sure anyone would. If I had been reading someone else making those comments I would have just called him a few choice words and dismissed him. I do find that this particular community is a bit more forgiving and there's a genuine desire to help their fellow simmers out. Which is why I don't want to get a rep as someone to avoid before  I've even made my 100th post!

 

So, thanks again for the reply and the offer of help (baaaaad idea, too many questions - my pet peeve is airliners which offer no apparent way to start the engine manually (I'm really just referring to the Wilco 737 PIC EVO here) lol). Seriously though I've just got to put the work in, read the manuals, learn the flows, and eventually get into some more advanced Lua scripting. I'm not a programmer at all, but the possibilities and options it offers are quite staggering. Don't know if you're a big FSUIPC fan yourself, but it's been the one invaluable software app I've purchased and it's actually made me want to learn how to program!

 

Take care Wes, and hopefully chat again!

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Cheers Wes,

 

I appreciate you taking the time to reply. I wasn't sure anyone would. If I had been reading someone else making those comments I would have just called him a few choice words and dismissed him. I do find that this particular community is a bit more forgiving and there's a genuine desire to help their fellow simmers out. Which is why I don't want to get a rep as someone to avoid before  I've even made my 100th post!

 

So, thanks again for the reply and the offer of help (baaaaad idea, too many questions - my pet peeve is airliners which offer no apparent way to start the engine manually (I'm really just referring to the Wilco 737 PIC EVO here) lol). Seriously though I've just got to put the work in, read the manuals, learn the flows, and eventually get into some more advanced Lua scripting. I'm not a programmer at all, but the possibilities and options it offers are quite staggering. Don't know if you're a big FSUIPC fan yourself, but it's been the one invaluable software app I've purchased and it's actually made me want to learn how to program!

 

Take care Wes, and hopefully chat again!

 

Paul

 

You can start the PMDG 737NGX with only a handful of clicks if you really want to. APU > ON > START = = = = = wait for bleed pressure = = = = = starters to GND > Fuel Switches to RUN > Flaps 1 > full power. You may be violating several rules of both Boeing and the FAA, but it would work.

 

PS, I personally have no issues with people who have strong opinions and personalities, because I am the same, but I have learnt that it really doesn't help you much when you are on a forum frequented by a large number of very intelligent and above average people. They tend to just get their backs up!

 

LUA and FSUIPC are great tools and I do use a couple of scripts here and there, and kudos to you for wanting to learn more about this, it is a very powerful and possibly underutilized tool in the flight sim world.

 

Read and perform the PMDG tutorials and if you want a bit more you can YouTube Pete known as Frooglesim, he has some good videos with simple explanations of things.

 

And don't be ashamed that you can't land a default Cessna, at least you are trying. I bet many 737NGX pilots would be completely lost in such a craft ("What, no VNAV / LNAV! No autoland! Quell horreur, what will we do!!!")

 

You should see me in the Q400, all my landings are what I call "Firm and intentional" and the (virtual) passengers would probably call "We almost died". But the Q400 is a pig to land so lets just move on from that lol...

 

Let us know how you get on.

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Hey Wes,

 

I'm afraid I went ahead an bought the iFly 737NG yesterday because I had managed to get a 50% discount from one of the guys at FS2Crew, but I got the impression it was for a limited time only, so I bought the voice and button command pack for it as well. I know the iFly isn't in the same league as the PMDG, but it's not too shabby either based on the brief research I did on it. It was also about €30 cheaper!

 

I kinda feel the PMDG will be for when I at least have half an idea of what everything on the overhead panel does and I can use an FMC competently. As well as that, people were of the general opinion that I would lose about 5 fps with the PMDG compared to the iFly, and I can't afford to lose any more frames, I need to be at least staying above 15 in a really high quality textured, well populated 'world'. Intel are due to release their 10nm Cannonlake processors in 2017, and hopefully Dovetail will have produced some sort of improvement of the core code of FSX and not just a dumbed down, prettier version. I also need to save now for a 32" monitor for my VC, I only have 2 24s now and even with Plan-G on the laptop and various apps on my Nexus 10, I really just feel like I need more cockpit real-estate, it just feels a little too cramped and unrealistic, and I'm hoping the jump in size and resolution will give me a more substantial sense of immersion. Plus all the VR and AR technologies should be at a much more mature stage. While it seems unlikely that a flight sim would be playable with a VR headset, their is an augmented reality technology that looks like it could work. It's called CastAR and if you're not familiar with it, you can check it out at their website, just google that name.

 

Anyway, I better give you some peace, I do go on a bit sometimes!

 

And I will keep you posted on how many days it takes me to get the iFly 737 airborne from a cold, dark start and no help from FS2Crew!

 

Chat later Wes

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Indeed, who has taken Kyle and what have they done to him? I went to work today expecting the enjoyment of a scathing response or two, and what do I come back to but deafening silence! :wink:

 

Just jokes of course, he or another member of the PMDG team who has the ability to look into the system would be the best to speak to, which is why I suggested the ticket system, as then even if the forum regulars are away, someone at PMDG HQ would see the ticket.

 

I'm not sure if my catching this over the weekend would've helped or hindered the discussion here. Looks like it worked out pretty well without me, honestly. On the weekends, I usually avoid the forum just to catch a mental break. I do usually get into the support queue daily, though, and was answering tickets right after the time this thread was created, so I would've actually been able to see it and pass it on to the guys who manage the store/billing side of things for action.

 

In Paul's defense, the ticket system isn't the most absolutely straightforward system in the world, as without logging in you cannot see the ticket submission option. I'm sure that does create a little confusion.

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You're correct in all your assertions, I was not having a great day and for some reason (pointless I know), I decided to complain about it on an internet forum.

I apologise for any offense caused Jim, I'm the one with the poor people skills. I appreciate now that you were just trying to help.

 

For what it's worth, 99% of my sub 100 posts on here have been trying to help people with pc or networking problems. But never flying advice- I'm a terrible pilot and I can barely land the default Cessna 172 at times! And this was my first (and last I promise) pointless rant

 

Just to clarify Jim what I said about PMDG losing a customer, I did mean for that particular product. In any case the iFly is probably going to take me a couple of days just to get off the ground. Hopefully when I get around to buying a PMDG aircraft my pc will have been upgraded sufficiently to enjoy those amazing cockpits at a more acceptable frame rate. I was also wondering if there are any third-party vendors who sell their products? I won't blame anyone for not answering!

 

I also wasn't in the mood for registering for yet another site Pete, so it's my own fault that I didn't realise that that was how you access the ticketing system.

 

So, once again, apologies in particular to Jim, and also to you Wes, I know you were just trying to give advice. I was just doing my level best to be a d-bag!

 

Sorry!

That's perfectly OK! We all have "those kind of days", and I can see how my first response might have been somewhat like a "lecture". You are a good man to apologize, and I in turn would like to apologize to you if tone of my first post was overly "stern".

 

I do completely understand the frustration at not being able to get good customer service. My own personal pet peeve is with companies who do offer telephone support, but seem to try to make it as difficult as possible, by insulating themselves through multiple layers of automated menus, and making it almost impossible to figure out how to reach a live representative.

 

Though it does have the requirement of registering for support, I can say that PMDG support is first rate. When a ticket is submitted, it is assigned a tracking number, which you can use to check the status of your request at any time, and once a support rep is on the case, he will initiate a direct email dialog with you. In particularly tough cases - where one of their products refuses to function properly (even when there is no obvious reason why it should not) - I have even known their support staff to offer to log in to the customers FS computer with TeamViewer to troubleshoot the system.

 

In any case, the IFly 737 is also an excellent product, and I'm sure you will enjoy learning to fly it.

 

I'm sorry that we got off on the wrong foot with each other, but no harm, no foul. I do enjoy trying to be as helpful as possible when users have questions that I may be able to answer, and I do wish you the very best in your FS adventures.

 

Jim Barrett

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Awww this is so Cute.    All is well that ends well  :smile:

 

Poppet is feeling the love

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That's perfectly OK! We all have "those kind of days", and I can see how my first response might have been somewhat like a "lecture". You are a good man to apologize, and I in turn would like to apologize to you if tone of my first post was overly "stern".

 

I do completely understand the frustration at not being able to get good customer service. My own personal pet peeve is with companies who do offer telephone support, but seem to try to make it as difficult as possible, by insulating themselves through multiple layers of automated menus, and making it almost impossible to figure out how to reach a live representative.

 

Though it does have the requirement of registering for support, I can say that PMDG support is first rate. When a ticket is submitted, it is assigned a tracking number, which you can use to check the status of your request at any time, and once a support rep is on the case, he will initiate a direct email dialog with you. In particularly tough cases - where one of their products refuses to function properly (even when there is no obvious reason why it should not) - I have even known their support staff to offer to log in to the customers FS computer with TeamViewer to troubleshoot the system.

 

In any case, the IFly 737 is also an excellent product, and I'm sure you will enjoy learning to fly it.

 

I'm sorry that we got off on the wrong foot with each other, but no harm, no foul. I do enjoy trying to be as helpful as possible when users have questions that I may be able to answer, and I do wish you the very best in your FS adventures.

 

Jim Barrett

So glad you replied Jim, I was particularly unpleasant to you. I think a lot of these misunderstandings occur because it's next to impossible to convey tone in a text message or forum post. So, you have me, already stalking around the house, cursing under my breath when I decide I'll share some of my annoyance with avsim and it's members. As soon as I read your reply, I was off! I couldn't do anything about my 'other situation' so I'd start an argument with an individual who was trying to help me. Sensible, grown-up behavior I'm sure you'll agree ^_^ ! I cringed so much when I read my initial reply to you this morning. I was becoming 'that' person on the internet  :Waiting: 'The keyboard warrior'.

 

Anyway, I'm so relieved you and Wes have accepted my apologies. And thanks for your endorsement of the iFly 737 NG, it might not be PMDG standard, but frankly a pilot of my standard has no business sitting in the cockpit of a PMDG 737 NGX, never mind attempt to find the 'ON' switch. I'm sure the iFly will be challenge enough for me. The funny thing is, the more I read about piloting, aircraft systems and the immense variety and depth of control methods, surfaces, engines, navigation, the physics of it all out there, I almost feel more ignorant the more I read because I know there is so much more I need to learn. However, I have accumulated quite an impressive library of reading material, and taken out a subscription to Pc Pilot. I am currently trying to really get to grips with FSUIPC's advanced features. I'll never master it, but I'd like to have a small library of self-created lua scripts and macros within the year. 

 

Sorry, when I start talking about FSX, I tend to go on, as I don't know anyone personally who sims, or is even interested in aviation or PC technology.

 

So, we haven't met under ideal circumstances, but it's my pleasure to make your acquaintance. And at least my apologies have made Poppet all warm and fuzzy!!!! 

 

I apologise, I just looked at your systems specs and I can't help saying you should be trying to get a higher overclock with the 4790K and that MB. I bought the very cheapest Asus Z-97 MB, the Z-97A and have a 4770K and without changing anything but the clock multiplier I've got it running stably at 4.5Ghz. This isn't an idle boast, I'm no overclocking guru, and I didn't manually change anything except the clock multiplier and hey presto. In all honesty, I think I got lucky with my chip, because most online tests recommended 4.2Ghz for stable overclocking. I do use a laptop trolley which raises my pc about 2 inches off the ground and allows air into the bottom intake fan and I'm sure this has allowed me to keep temps down. Anyway, you may be a proper tech guru who knows Pc's inside-out, so maybe I should just shut up  :Talking Ear Off: !

 

Take care Jim, and thank you once again for accepting my apologies.

Hopefully we will chat again.

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Excellent advice on the o/c. My 4790K system is brand new - I literally just put it online at the beginning of last week. Did the build myself from components purchased at NewEgg and Amazon.

 

I'm dedicating this new system solely to P3D version 3, and X-Plane 10. My old system was a Sandy Bridge 2600K, which has served me very well, but was starting to show its age with some of the new VAS and CPU/GPU intensive add-on aircraft and scenery.

 

I'm still in the process of installing add-ons to the system - and of course some of my favorites are not yet P3D V3 compliant - but soon will be. I'm keeping the o/c quite modest for the moment, while I test Version 3 with different graphics settings, looking for any signs of instability that might be software-related. Didn't want to add an extra unknown by clocking up just yet, since Version 3 of P3D is so new.

 

Once I have everything well tested, I definitely plan to start ramping up the clock for maximum performance. I have a lot of headroom to go faster. I'm using a Corsair Hydro H110i water cooling system, and at the current modest clock, it's barely breaking a sweat, with core temps right around 48C with the sim running full tilt!

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Excellent advice on the o/c. My 4790K system is brand new - I literally just put it online at the beginning of last week. Did the build myself from components purchased at NewEgg and Amazon.

I'm dedicating this new system solely to P3D version 3, and X-Plane 10. My old system was a Sandy Bridge 2600K, which has served me very well, but was starting to show its age with some of the new VAS and CPU/GPU intensive add-on aircraft and scenery.

I'm still in the process of installing add-ons to the system - and of course some of my favorites are not yet P3D V3 compliant - but soon will be. I'm keeping the o/c quite modest for the moment, while I test Version 3 with different graphics settings, looking for any signs of instability that might be software-related. Didn't want to add an extra unknown by clocking up just yet, since Version 3 of P3D is so new.

Once I have everything well tested, I definitely plan to start ramping up the clock for maximum performance. I have a lot of headroom to go faster. I'm using a Corsair Hydro H110i water cooling system, and at the current modest clock, it's barely breaking a sweat, with core temps right around 48C with the sim running full tilt!

You're doing it the right way if it's brand new then. It took me a couple of months and then the purchase of that desktop trolley before I hit a stable 4.5Ghz. I couldn't believe that I was managing this with a MB that cost under £100 and some no-name self contained that came bundled with the Asus. It's great that you have an Asus MB too (and one that was way out of my price range), their UEFI BIOS is a joy to use, multiple profiles can be stored (I guess that's pretty standard now) and the BIOS is simple to update.

I don't how similar Broadwell is to Has well and whether starting with the base clock or the multiplier would be your best option. I tried the automated over clocking in the BIOS, which upped the base clock first and never had any luck. So I just upped the multiplier gradually, until I hit that totally unexpected 4.5.

With your motherboard and cooling system, I'm sure your 4970K has barely even started to stretch it's legs! If you do have a vent of intake fan on the bottom of your case, I highly recommend getting one of these little trollies, they also making rolling out my desktop so much easier now.

So best of luck with the over clocking, and keep me posted on what speeds you eventually top out at.

 

Take care,

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I manage to run my 4790K at 4.9GHz with the same corsair water cooler, but your milage may vary. Even 4.6ish is still pretty good.

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