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Where is the manual?

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Sorry for the daft question but, having bought PrecipitFX, I frankly can't see any difference when I run FSX!

 

For a start, where is the manual, please?

 

 

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Log into the Manage Your Account section of the FSFX website and you'll find he manual underneath the Product you have activated (in this case "PrecipitFX").

 

Best wishes.

 

.

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Many thanks.

 

I've got it now, although it seems daft that it's so well hidden...

 

Anyway, I'm not convinced I've actually got PrecipitFX installed!

 

I did install VFXCentral and inserted the key code, but I can't see it in Downloads (Win7) nor is it in Control Panel Uninstall a Program.

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Many thanks.

 

I've got it now, although it seems daft that it's so well hidden...

 

Anyway, I'm not convinced I've actually got PrecipitFX installed!

 

I did install VFXCentral and inserted the key code, but I can't see it in Downloads (Win7) nor is it in Control Panel Uninstall a Program.

 

I have it showing in control Panel uninstall as Precipit FX. 

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Many thanks Bobsk8.

 

Definitely not in Control Panel, which probably explains why I don't see any difference!

 

So, where do I download it from, please?

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Having read through the download instructions (several dozen times!) there's mention of a zip file to be downloaded from the developer's website.

 

Well, I can't find it!
 
Can someone kindly provide a link to this, please?
 
Alternatively:

"You can install the product by clicking the "DIRECT INSTALL" button under your product in VFXCentral."

 

Sorry, but I don't seem to have that either.

 

Unless I can get some assistance, I'm afraid I'll just have to forget it and waste my money, as I see there are no refunds.

 

Shame, as the product looked promising...

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Yes, PrecipitFX is listed as one of my products (the only one, of course) but there's no "Direct Install" button!

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Yes, PrecipitFX is listed as one of my products

 

Just click on the PrecipitFX item

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Thanks, but nothing happens when I do that.

 

I can see the option to modify or uninstall, but we know it's not installed!

 

Frankly, this is ridiculous.

 

I must admit, I wish I'd never seen this software.  :mad:

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Try running it in safe mode.

 

It is my opinion that they ruined this software with the introduction of VFXCentral.

Previously it was reliable and always checked the licence and updated correctly when I launched the old version.

Now I can only get it to run in safe mode, running it normally results in the following error just after it tries to install the latest update.

 

VFXCentralerror.jpg

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Sorry, but I've no idea about Safe Mode.

 

I'm a pensioner, with only a basic computer knowledge but a great love of flight simming!

 

How ridiculous to sell software which only someone with a university degree in computing can install!

 

I think I'll have to call it a day and put it down to experience.

 

At least it wasn't too expensive...

 

Thanks again to everyone who's tried to assist me.

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Don't give up, giving up and calling it a day is why you still only have a basic computer knowledge.

 

If you know nothing about Safe mode just Google it, it's a basic function of the Windows operating system that you really do need to know about, at some point you will need it.

 

http://windows.microsoft.com/en-gb/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7

 

As I said VFXCentral only works for me in safe mode, it may also be what you need to get your copy working. without even trying you will never know.

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No, the reason I have only a basic computer knowledge is because my poor old brain can't absorb information like it used to when I was younger !

 

I'm also petrified of pressing the wrong button and having to call someone to rescue the situation.

 

Having said that, I've risked all and started in safe mode (F8) as you suggested.

 

As expected, no difference, but then how can I install the program without an install button to press?

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Have you contacted the developers ?

They are not always around in this forum but you can get help via their support address and there are some FAQ's available on the official web site.

 

https://fsfxpackages.com/en/PrecipitFX/

 

From the support page

 

If nothing listed above fixes your issue, write and email with your OldProp ID along with a detailed description of the issue and send it to us at - email - Expect a response within 24 to 48 hours depending on the issue.

Edited by Keven Menard
Removed clear email because of spambots

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It's the official website that says:

You can install the product by clicking the "DIRECT INSTALL" button under your product in VFXCentral.

 

But there is no button !

 

My dealer (SimMarket) says to download a zip file from the developer, but there isn't one...

 

No wonder I have so little hair left !

 

Yes, I suppose the next step is to contact Old Prop Support but, if only they'd get their act together, all this hassle wouldn't be necessary.

 

Thanks again for your interest and happy landings. :smile:

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I have rebooted in safe mode to grab these screenshots as it's the only way VFXCentral will run for me.

In the first shot I have highlighted the button to press which will lead you to the screen shown in the second shot with the install button highlighted.

The button on the first screen launches the manual in your default browser.

If you do not see these screens or if yours are different you may need to activate your product using the Activate a serial number button on the first screen

 

1.jpg

 

208bfc.jpg

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Sorry Glynn, you must think me really thick, but I still don't see an install button!

 

Your second screen shot highlights Uninstall and Apply only.

 

The developer's website says there should be a button marked "Direct Install".

 

Where is this, please?

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There is no direct install button on my version either, have you tried clicking on the areas I outlined?

If you did what did you see.

 

First steps...

Make sure you have activated your serial and that PrecipitFX shows up as in the first screenshot.

Click the red square highlighted in the first shot.

In the second screen select your options and click on apply.

 

Please tell me what you see on your screen (is it the same as mine) you are not giving us much to work with here.

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Yes, I'm getting the same screens as you when I log into VFX Central.

 

I obviously haven't tried the Uninstall button, but clicking on Apply does nothing as there's nothing installed to modify!

 

(We established that back in Posts 4,5 and 6 with no PrecipitFX entry in the Win7 Control Panel.)

 

Sorry this is taking so long.

 

I'm sure you have better things to do on a Sunday afternoon!

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When you open VFX central do you get a box that says "Activate a serial number". You have to start there,,  

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Ok it's getting a bit too complicated in here...

 

Install instructions are clear and easy to find on our website: https://fsfxpackages.com/en/install/

If you see Modify/Uninstall, it means that the product is installed on your simulator.

 

The user Manual is located in your user account as well as the "i" icon in VFXCentral.

 

What are leading you to believe that the product is not installed properly?

What could be done in the user interfact for you to better see if the product is installed or not?

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Good morning Sir, and thank you for your intervention.
 
To summarise my problem:
 
How do I install your product and how do I know it's installed.
 
You say: "Install instructions are clear and easy to find on our website: https://fsfxpackages.com/en/install/"

 

Clear and easy to find, yes.

 

Correct, apparently not!

 

In Section 4 it states:

 

"You can install the product by clicking the "DIRECT INSTALL" button under your product in VFXCentral. You will then be able to configure the product to your liking"

 

Well, I spent the whole of yesterday afternoon looking for this "Direct Install" button but it doesn't seem to exist!

 

Glynn, who seems to know what he's talking about, can't find it either! (Post 19).

 

Where is this mysterious button, please?

 

Also, how do I know your product is installed and working properly?

 

I did a test flight from EGKK to LFPG and frankly couldn't see any difference!

 

So, I looked in Win7 Control Panel, expecting to see PrecipitFX in the Programs/uninstall a program list, but it wasn't there.

 

But Bobsk8 confirms it should be there (Post 4).

 

So, I've been tearing out what little hair I have left and have been left wondering if all this effort is worth it.

 

I'm sure this is all easy stuff for a computer expert like yourself, but you really should make the installation procedure much more straightforward for us oldies!

 

Many thanks. 

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"You can install the product by clicking the "DIRECT INSTALL" button under your product in VFXCentral. You will then be able to configure the product to your liking"

 

This is true when the product is uninstalled.

When you add a serial number in VFXCentral, we bring you straight into the Install Screen where you can select the options.

We figured that users would know that the product is installed after selecting the product's options, pressing the Apply button and being presented with a confirmation that the product's installation was successfully completed.

When the product is installed, the "Direct Install" button becomes a "Modify/Uninstall" allowing you to Modify or Uninstall the currently Installed product.

 

 

 

Also, how do I know your product is installed and working properly?

 

Every effect is described in the User Manual along with a description of when you can expect the effect to show

https://fsfxpackages.com/documents/manuals/PrecipitFX.pdf

 

 

 

I did a test flight from EGKK to LFPG and frankly couldn't see any difference!

 

What differences were are you expecting and in what conditions?

 

 

 

So, I looked in Win7 Control Panel, expecting to see PrecipitFX in the Programs/uninstall a program list, but it wasn't there

 

PrecipitFX no longer shows in the Windows Control Panel. It was present for users with the old PrecipitFX installer.

To uninstall any of our products, you have to go through VFXCentral by clicking the "Modify/Uninstall" button.

 

 

 

I'm sure this is all easy stuff for a computer expert like yourself, but you really should make the installation procedure much more straightforward for us oldies!

 

We are trying to make the install process as simple as possible. If you have any suggestions on how we could make it better, we are here to listen!

 

 

 

I hope this clarifies a lot of things.

 

Regards,

Keven

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