June 7, 20188 yr If we all pitch in, we could probably afford it. You know - a time-shared 747 Best regards,--Anders Bermann-- ____________________Scandinavian VAPilot-ID: SAS2471
June 7, 20188 yr On 1/13/2018 at 6:44 PM, rsrandazzo said: Gents, We have done this for... gosh... twenty years or so now. It is a little inside joke between us and our long-time customers. You would be amazed how many people reach out to the support team to let us know that the price is too high. We often joke that "we only need to sell just one" but this did indeed happen a while back. (not on the 747-8...) Fellow working from his mobile thought he saw a product go live and hit the purchase button. He had sufficient funds... It took some deft work on our part to get the transaction unwound without any service fees from the financial institution- but fortunately everyone involved had a sense of humor about it and was none-the-worse for the wear afterward. So if anyone ever tries to tell you that PMDG has never given a refund- we have. Once. And oh what a refund it was. Wow he had the funds....in case anyone is wondering it was not me. Mark CYYZ
June 7, 20188 yr 22 minutes ago, DrJ1 said: Check is in the mail. Don't cash it until Tuesday What year? Best regards,--Anders Bermann-- ____________________Scandinavian VAPilot-ID: SAS2471
August 9, 20187 yr On 1/13/2018 at 3:44 PM, rsrandazzo said: Gents, We have done this for... gosh... twenty years or so now. It is a little inside joke between us and our long-time customers. You would be amazed how many people reach out to the support team to let us know that the price is too high. We often joke that "we only need to sell just one" but this did indeed happen a while back. (not on the 747-8...) Fellow working from his mobile thought he saw a product go live and hit the purchase button. He had sufficient funds... It took some deft work on our part to get the transaction unwound without any service fees from the financial institution- but fortunately everyone involved had a sense of humor about it and was none-the-worse for the wear afterward. So if anyone ever tries to tell you that PMDG has never given a refund- we have. Once. And oh what a refund it was. I almost just woke up the whole house laughing. Thanks for making my night! 😂 Brian Brian McCumiskey P3D V4.5, i9-9900K, RTX 2070, 16 GB 2666GHz RAM, Windows 10
August 21, 20187 yr On 1/13/2018 at 11:44 PM, rsrandazzo said: So if anyone ever tries to tell you that PMDG has never given a refund- we have. Once. And oh what a refund it was. What a great post! Didn't see it until today. Well done for helping the customer out. Jude BradleyBeech Baron: Uh, Tower, verify you want me to taxi in front of the 747?ATC: Yeah, it's OK. He's not hungry. X-Plane 12 and MSFS2020 🙂 System specs: Windows 11 Pro 64-bit, Ubuntu Linux 20.04 i7-13700KF Gigabyte Z790 RTX-4060-Ti , 32GB RAM 1X 2TB M2 for X-Plane 12, 1x256GB SSD for OS. 1TB drive MSFS2020
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