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Lack of response from Carenado

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I don't quite understand why it should take so long to get a reply from Carenado after submitting a request. It has been one week, I told them I wanted to purchase one of their aircraft but first had a question, then I sent a second request and still no response.

It's as if they just don't care whether I purchase their aircraft or not.

Has anyone else experienced this?

Regards, Dane

- Windows 11 Home - CPU Intel Core i7-10700KF @3.8GHz
- EVGA GeForce RTX 3070 GPU - 1TB SSD DRIVE - RAM 32GB - MSFS-2020

1 hour ago, Dane Watson said:

Has anyone else experienced this?

I'm pretty sure everyone has experienced this. 🤣

Alan Bradbury

Check out my youtube flight sim videos: Here

3 hours ago, Dane Watson said:

I don't quite understand why it should take so long to get a reply from Carenado after submitting a request. It has been one week, I told them I wanted to purchase one of their aircraft but first had a question, then I sent a second request and still no response.

It's as if they just don't care whether I purchase their aircraft or not.

Has anyone else experienced this?

The answer is contained within the question.  :smile:

 

 

There is a reason I call them Carenoto (Care not o) and Alameo (A lame o).

My computer: ABS Gladiator Gaming PC featuring an Intel 10700F CPU, EVGA CLC-240 AIO cooler (dead fans replaced with Noctua fans), Asus Tuf Gaming B460M Plus motherboard, 16GB DDR4-3000 RAM, 1 TB NVMe SSD, EVGA RTX3070 FTW3 video card, dead EVGA 750 watt power supply replaced with Antec 900 watt PSU.

In the future, just let your wallet do the talkin'...

  • 3 weeks later...

After purchasing several aircraft that became abandonware while major issues still existed, I won't buy Carenado/Alabeo aircraft again.

By not responding to your question, I think they're doing you a favor.

  • Author
2 hours ago, turner112 said:

After purchasing several aircraft that became abandonware while major issues still existed, I won't buy Carenado/Alabeo aircraft again.

By not responding to your question, I think they're doing you a favor.

I agree. However Carenado do have a great variety of aircraft. I only wish A2A had more to offer, then they would get all my business - I really enjoy the Accusim system from A2A.

Regards, Dane

- Windows 11 Home - CPU Intel Core i7-10700KF @3.8GHz
- EVGA GeForce RTX 3070 GPU - 1TB SSD DRIVE - RAM 32GB - MSFS-2020

  • 4 weeks later...

I bought the Synthetic vision 4 days, I can not install by speaking that the serial is invalid. They do not respond to support.

  • Author
1 hour ago, Valeriosza said:

I bought the Synthetic vision 4 days, I can not install by speaking that the serial is invalid. They do not respond to support.

Have you gone into your account then copied the serial #  listed and pasted it into the installer dialogue box where you also need to put in your email?

Regards, Dane

- Windows 11 Home - CPU Intel Core i7-10700KF @3.8GHz
- EVGA GeForce RTX 3070 GPU - 1TB SSD DRIVE - RAM 32GB - MSFS-2020

Archived

This topic is now archived and is closed to further replies.

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