October 14, 20205 yr Hey guys, so i bought two airplanes from this company named Aerosphere. They are the Piper Warrior II Turbo and the Piper Warrior II 161. They were $24.95 ea. But here is my issue. When i purchased them through X-Planestore.org, they did not come with serial numbers that i need to activate them in X-plane once i installed them. X-Plane store told me i need to get them from Aerosphere directly. Well i have emailed them 5 different times in the past week and they never get back to me with the serial numbers i need to fly these planes. So i tried to get a refund from X-Plane store and they laughed at me telling me sorry no refunds on software period for any reason. So I'm stuck paying $50,00 for planes i can't use. I read somewhere that Aerosphere is no longer in business. Meaning their site is still up and running, but there is no tech support or anyone to answer emails. But stores like X-Planestore can still sell the download files, but once you buy them, your out of luck in using them. So does anyone know how i can get around this? Or am I just out of $50 bucko's? :-(
October 14, 20205 yr Commercial Member First point to make is the store you bought the add ons from is in no way affiliated with Laminar Research (makers of X-Plane.) To your problem, I always encourage people to go through the proper channels to get their products working, but if you're being ignored, then a chargeback through your bank or PayPal is your best option. However, before doing this, check your junk mail folder for any emails from Aerosphere.
October 14, 20205 yr Author Hi, Thanks GoranM. Yes i realize the store is not affiliated with Laminar. I knew that from the beginning. And i have checked my spam folder as well and nothing. 😞 I am trying to work out the Piper 161 from Just Flight. I bought that one first because i like their planes a lot and own several, but the issue I'm running across with their plane is the pilot does not disappear when i am in the cockpit using Track IR. I have tried several things their Tech support has had me try, but no luck. It's so disappointing. 😞
October 14, 20205 yr 2 hours ago, Mike44 said: X-Planestore.org? No site at this link! Never heard of. Come on. Use a search engine. It is https://store.x-plane.org/ Paul Schmidt We're fools to make war on our brothers in arms.
October 15, 20205 yr x-plane.org oohok but over there the support forums sections are run by affiliated people. So they should help you!
October 17, 20205 yr Author Well i can tell all you guys that the X-Plane.org store sucks big time. There customer service sucks and they rip a lot of people off including myself. I'm sure not everyone has had a bad experience with them, but beware is all i can say.
October 17, 20205 yr Thanks for telling us Emo. I had plans on buying a few planes from them, but i had this gut feeling not to. Thumbs up fellow simmer!!!!!!!
October 18, 20205 yr Areosphere user account last visited xplane.org may 1st https://forums.x-plane.org/index.php?/profile/319308-aerosphere/ I shall reserve sharing any further opinion. AutoATC Developer
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