Gamers Nexus arent happy with NZXT. In case you aren't aware, there's an issue with a riser card on an NZXT case that can cause a fire. There's a screw that tightens down right on top of a 12v trace on the PCB and shorts out.

Gamers Nexus believe all of the cases should be recalled but NZXT aren't doing that.

 

 

 

Edited January 31, 20215 yr by martin-w

To have a 12 volt plane anywhere near a screw hole, and to just screw directly into un sleeved, holes is bonkers. As said, the hole needs to be metal plated and grounded.

Puts me off ever considering NZXT cases. Especially considering the lacklustre response to something as serious as a fire, that can damage property or worse.

If you have one of these cases... DONT USE THE PCIe RISER! Its not worth the risk.

Edited January 31, 20215 yr by martin-w

I watched that video.  Very poor PCB design and a disaster just waiting to happen.  I, too, had considered NZXT, but after seeing their response, or lack thereof, to a fire hazard, nope.

I would think its cost cutting by NZXT. 

Shoddy, cheap manufacture of riser cable. I mean honestly, why on Earth would you screw straight into the bare pcb. Pretty obvious its going to turn to dust and widen the hole. A complete simpleton would realise the whole needs to be plated and grounded. And running a 12 volt plane around the whole is bonkers.

Looks like that after the Gamers Nexus second video, NZXT are finally acting...

 

Quote

 

To our community,

We’re sorry.

The nylon screws were not the complete solution for the H1 fire hazard; they didn’t address the root cause of the issue. We didn’t account for scenarios where someone could replace the nylon screws with metal ones unknowingly. Our execution did not live up to the quality that our community has come to expect from us.

We will be removing the H1 from the NZXT Store and NZXT BLD. We’re going to send out redesigned PCIe Gen3 Riser Assemblies for current H1s and we’re going to help with installation for those who need it.

Going forward, we’re instituting more robust and thorough design processes. From the initial designs, QA, to additional testing, we’re committed to quality in both our products and our response to your concerns.

We want to thank Steve from Gamers Nexus. He and his team brought the issue of someone replacing the nylon screws with metal screws to our attention and raised the urgency surrounding it.

Johnny Hou

 

 

Edited February 2, 20215 yr by martin-w

That is the response I would expect form a company like NZXT. Good job taking action to fix this. And good job Steve (GN) for pointing this out. And while I'm handing out good job's, good job to Martin for sharing this info to others. 🙂

 

13 hours ago, TurboKen said:

That is the response I would expect form a company like NZXT. 

 

 

Well yes, but they were a bit slow to respond that way. And it took Gamers Nexus and bad publicity to get them to respond with a full recall. 

Edited February 3, 20215 yr by martin-w

I have never purchased a NZXT case, but if they are fine with their cases being a fire hazard until negative publicity forces them to address the issue then there is a window where my life could be in danger.

I see they have implemented new policies. My concern is that the problem is corporate culture, not policy.

11 minutes ago, Fatback said:

I have never purchased a NZXT case, but if they are fine with their cases being a fire hazard until negative publicity forces them to address the issue then there is a window where my life could be in danger.

I see they have implemented new policies. My concern is that the problem is corporate culture, not policy.

 

Precisely. I agree.

17 hours ago, Fatback said:

I have never purchased a NZXT case, but if they are fine with their cases being a fire hazard until negative publicity forces them to address the issue then there is a window where my life could be in danger.

I see they have implemented new policies. My concern is that the problem is corporate culture, not policy.

Exactly!!!

As a former technician, I can attest to the fact that riser cards were invented by the devil himself and shipped here directly from hell. Nothing but problems. I avoid them like the plague... oh wait... like covid.

19 hours ago, MDFlier said:

As a former technician, I can attest to the fact that riser cards were invented by the devil himself and shipped here directly from hell. Nothing but problems. I avoid them like the plague... oh wait... like covid.

 

Yep, riser cads are nothing but trouble.

In this case  nothing to do with the riser card concept, more to do with bonkers manufacturer that thought it was an awesome idea to screw straight into an unsleved hole in a PCB, fragmenting the fibreglass and not only that, running a 12 volt plane around the hole.

But yes, riser cards are notorious for issues. In particular, they seem very fragile, a few bends and the conductors break and you end up with a GPU issue to track down.