Lost control of Fenix A320

[BWBriscoe 117]

I was just completing a long flight from LGAV to EGLL in the Fenix A320 and suddenly the aircracft initiated an uncommanded left bank (going against what the flight directors were telling it to do) and just held this bank.

I tried to disconnect the AP and correct it myself, but even with full right deflection on the side stick (and the side stick was moving in the virtual cockpit), the ailerons were not responding. See this screenshot (AP disconnected, side stick on full right deflection, yet no response from ailerons) https://imgur.com/r8c070H

I also tried to switch to heading mode, did a DIRECT TO another waypoint, but nothing, it just kept holding this bank.

Any help or advice greatly appreciated. I haven't yet managed to complete one succesful flight in MSFS.

[petepawn 38]

All kind of things seem happen to you..

[BWBriscoe 117]

Just now, petepawn said:

All kind of things seem happen to you..

Honestly, I don't know what I did wrong in another life...!

I first installed MSFS two years ago but didn't really use it as there weren't any study level airliners. Re-installed it last weekend as I'd read a lot about the Fenix A320 and I've had so many issues (I know it's a steep learning curve but these seem to be sim issues). First it was the SimObjects issue, then problems with the TCA thottle quadrant and just when I thought I'd solved it all, this happens.

If you've got any ideas or advice, I'd greatly appreciate them...!

[sonny147 582]

were you in the cruise using live wx , this happens to me sometimes in the fenix random violent rolls no idea what causing it , AP rarely disconnects though

Edited January 14, 2023 by sonny147

[sonny147 582]

it could be your controller by the way

[BWBriscoe 117]

18 minutes ago, sonny147 said:

it could be your controller by the way

But the controller was moving the side stick with the commands I was giving it. It was like the Airbus was ignoring the commands (side stick and rudder, both separate controllers). 

[theshack440 22]

A few weeks back I was about 5 miles out on final into KORD after a flight from Vancouver. When I disconnected the AP I also experienced a steep left bank that was unrecoverable. Tried reconnecting the AP but it didn't make a difference. I think Fenix is aware of these bugs and is working on it. 

Edited January 14, 2023 by theshack440

[crimplene 634]

Sorry for the naive question, but why is the MCDU obviously untouched and in "Select Desired System" state and the EFB not logged in in your screenshot? I can see that you must have put in some flight plan and speed and cpurse are in managed mode. So maybe somehow the Fenix software lost connection to the plane or got reset? Seems to be a question for the Fenix support.

Edited January 14, 2023 by crimplene

[BWBriscoe 117]

Where’s the best place to get Fenix support?

[carlanthony24 577]

Looking at the image the PFD shows you in overspeed which can occur with a dynamic weather change. Someone had this problem before where the sim had been paused so they had to re pause then un pause to solve it.

Edited January 14, 2023 by carlanthony24

[crimplene 634]

From their discord:

If you encounter any issues, please visit the Knowledge Base FIRST: https://kb.fenixsim.com/ If you cannot find your answer after searching the knowledge base, please contact us via supprt: https://fenixsim.com/support/ (Please Note: You must be logged into your account to submit a ticket).

[Kaboki 437]

9 minutes ago, crimplene said:

Sorry for the naive question, but why is the MCDU obviously untouched and in "Select Desired System" state and the EFB not logged in in your screenshot?

Because he is a 👹.... He probably go to google and search for issues with MSFS and try to find the most obscure ones, so nobody really can solve it for him, so he's threads catch momentum. Sometimes he throws in the "Prepar3D is miles ahead" or "this is nothing more than a xbox game" just to spice things up. 😂. It starts to get really entertaining. 

Edited January 14, 2023 by Kaboki

[Bobsk8 12,816]

24 minutes ago, BWBriscoe said:

Where’s the best place to get Fenix support?

https://kb.fenixsim.com/how-to-join-the-fenix-sim-discord

[BWBriscoe 117]

46 minutes ago, crimplene said:

Sorry for the naive question, but why is the MCDU obviously untouched and in "Select Desired System" state and the EFB not logged in in your screenshot? I can see that you must have put in some flight plan and speed and cpurse are in managed mode. So maybe somehow the Fenix software lost connection to the plane or got reset? Seems to be a question for the Fenix support.

I had a “company message” ECAM message and was in the middle of checking that on the MCDU when it started banking. 
 

I use an iPad as the EFB so don’t touch the one in the virtual cockpit. 

[Fiorentoni 4,295]

The pic actually shows no aileron deflection at all in the ECAM display, are you sure it's not a hardware / control bind issue?