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FS Labs - non-existent support for purchased Concorde

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I was hoping they would enter MSFS with an A330 and there was market for it, instead they went head-on with another A320 family developer which already delivered an incredible product... Odd decisions but then again, they had most of the A321's brains already developed so maybe it made sense to them.

I have no idea how different a 330's systems are from a 320 but there's probably quite a lot to work on. Yet, i think it would make more sense but whatever. As for the concorde, i love it and would love to see it in MSFS although i wouldn't be a customer (waaaay too much to learn lol).

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  • GCBraun
    GCBraun

    If P3D has about 1% of the hardcore sim market, how many are still even actively using the FSL Concorde? 10, 50, 100? Not much more than that.  As you mentioned, the aircraft is perfectly flyable

  • Jude Bradley
    Jude Bradley

    They (Fslabs) really sadly tarnished their reputation with the spyware they installed on their Airbus family in Prepar3D. That was one of my reasons not to buy any more products from them for MSFS. 

  • I don't think this is a unnecessary post and I definitely do not think the fact that Ray is a moderator makes it more unnecessary (but maybe I am missing some sort of causation). It is a valid point t

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I own all the FSLABS aircraft. I've had a couple of support tickets for MSFS2020 that they address within  few days. But it seems they are abandoning P3D and FSX all together. Have they made any announcements that they will not be providing support for FSX & P3D going forward? Like what PMDG did? As far as I am concerned if they still sell for FSX and P3D then they should be providing support. I also noticed the when you log into FSLABS support site you can only open a ticket for MSFS2020 now.

Pete Richards

I've owned every version of flight simulator since Flight Simulator 3.0 in 1988.

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39 minutes ago, Nuno Pinto said:

As for the concorde, i love it and would love to see it in MSFS although i wouldn't be a customer (waaaay too much to learn lol).

It’s what keeps your brain sharp! 😁 In the 32-bit version you could toggle various options as you felt comfortable with. After several years I felt I wanted to handle the fuel. A few mistakes of course but you could just re-enable that option and watch what the VFE did.

Eventually I mastered it and it was very satisfying to get down with all remaining fuel in the correct tanks. Now, there’s no option to do that hence why I limit flights to 2 hours max. It’s just boring watching everything done for you.

21 minutes ago, YukonPete said:

But it seems they are abandoning P3D and FSX all together. Have they made any announcements that they will not be providing support for FSX & P3D going forward?

Absolutely nothing. That’s the frustrating bit. How long would it take them to publish their intentions. They’re stuck in the Stone Age when it comes to customer liaison. The only clue no further updates will be provided for P3D Concorde is closing my ticket when the question hadn’t been answered.

Ray (Cheshire, England).

System: P3D v5.3HF2, Intel i9-13900K, MSI 4090 GAMING X TRIO 24G, Crucial T700 4Tb M.2 SSD, Asus ROG Maximus Z790 Hero, 32Gb Corsair Vengeance DDR5 6000Mhz RAM, Win 11 Pro 64-bit, BenQ PD3200U 32” UHD monitor, Fulcrum One yoke, Fulcrum Throttle Quadrant.

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On 5/8/2025 at 12:31 PM, Christopher Low said:

Whilst I am not surprised that FS Labs are now concentrating on MSFS instead of trying to fix any more bugs in the P3Dv5 version of Concorde

But are they?  Do we have any information that is actually happening?  From the years of buying and monitoring their products, it seems to be part-time two developer team with occasional 3D modeling contract work.

But if MSFS sales are as spectacular as everyone seems to “believe” they are, then that begs the question why FSLabs can’t afford to fix a few bugs in the relatively recent release of the Concorde (regardless of platform)?

Ray’s comments are accurate.  I do believe Lefteris would have been far more successful if he hired a marketing  person and removed himself from the public spotlight.  Exposing developers to the public is a bad idea, we have little to no tolerance for end users for a multitude of reasons (sorry just the way many of us are wired).  

I isolate my developers as much as possible, but I have liaisons between user and developer and QA etc. The smaller or more niche the market/company, the less likely the buffers exist to allow for developers to focus on what they get paid for and their skill set.  So I understand the need for FSLab focus, but ignoring the demands for support is only going to result in failure.  Look at MSFS, they have long list of bugs, they aren’t going to address them all, but they do provide a status of what they plan to address and what they don’t plan to address.

Some may consider this being “elite” but it’s really nothing to do with such emotional concepts and everything to do with money and sense.

Edited by CO2Neutral

At least PMDG have made their intentions clear. It's only good manners that other developers show the same curtesy too.

Jude Bradley
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ATC: Yeah, it's OK. He's not hungry.

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