I spent some time on Fenix's site and they say "Fenix User Guide C:\Program Files\FenixSim A320\docs."

I have that folder but no docs.

Where are these docs?

Thanks.

its in program/data fenix/efb or you can check the fenix web page where there are lots of users guides

Edited February 5Feb 5 by pete_auau

18 minutes ago, pete_auau said:

its in program/data fenix/efb or you can check the fenix web page where there are lots of users guides

Well, I'm now looking in the EFB folder and I have one file, efb.bin. When I go to their web page all I see is FAQ's and descriptions of how to deal with CTD's and other problems.

I have absolutely no idea how to use Discord so that's out of the question for me, I'm old, I can't understand Discord.

Thanks for your reply.

14 minutes ago, Jack_Sawyer said:

Well, I'm now looking in the EFB folder and I have one file, efb.bin. When I go to their web page all I see is FAQ's and descriptions of how to deal with CTD's and other problems.

I have absolutely no idea how to use Discord so that's out of the question for me, I'm old, I can't understand Discord.

Thanks for your reply.

When you look into C:\ProgramData\Fenix\EFB there must be a folder 'documents' and in there are 3 pdfs. There is a 26-page 'FenixSim A320 User Guide.pdf'. That's it.

You don't need discord (which is basically a forum...) at all...

If you experience a problem, file a ticket.

For all questions regarding the actual aircraft, refer to any respective realworld FCOM.

The Fenix support hub is here

 

.

Edited February 5Feb 5 by MaGer1965

here is a good guide

https://www.theairlinepilots.com/forumarchive/a320/a320-normal-procedures.pdf

3 minutes ago, MaGer1965 said:

When you look into C:\ProgramData\Fenix\EFB there must be a folder 'documents' and in there are 3 pdfs. There is a 26-page 'FenixSim A320 User Guide.pdf'. That's it.

You don't need discord (which is basically a forum...) at all...

If you experience a problem, file a ticket.

For all questions regarding the actual aircraft, refer to any respective realworld FCOM.

The Fenix support hub is here

 

.

No sir, I can send a screenshot tomorrow. No documents folder. I looked though all folders in there and it’s just program files. All I have is one file in the EFB folder called efb.bin.

1 minute ago, pete_auau said:

here is a good guide

https://www.theairlinepilots.com/forumarchive/a320/a320-normal-procedures.pdf

Yes! This is exactly what I was looking for, very much appreciated kind sir.

1 minute ago, Jack_Sawyer said:

No sir, I can send a screenshot tomorrow. No documents folder.

I believe you - BUT: It has to be there. Something's gone wrong with your installation. I'd contact Fenix. 

29 minutes ago, Jack_Sawyer said:

Well, I'm now looking in the EFB folder and I have one file, efb.bin. When I go to their web page all I see is FAQ's and descriptions of how to deal with CTD's and other problems.

I have absolutely no idea how to use Discord so that's out of the question for me, I'm old, I can't understand Discord.

Thanks for your reply.

ok strange i havnt got that file in my folder so i would submit s ticket in some thing has gone wrong with your install, you could try a uninstall/ reinstall  making sure you delete any left over folders etc

Hello Jack,
Take a look at your messages.
All the best.

6 hours ago, MaGer1965 said:

I believe you - BUT: It has to be there. Something's gone wrong with your installation. I'd contact Fenix. 

Hi, I just sent them a ticket.

Here's what I did in the last hour. I downloaded the latest installer from my account. On the PC I uninstalled every shred of it, all liveries from the community folder, I used the uninstall method from Programs in the Control Panel, and deleted all icons, you name it I got rid of it. Rebooted and ran the new installer and added just one livery and still no documents in the EFB folder except efb.bin.

I guess all I can do is wait for Fenix. I'm brand new to Fenix, do they respond to support tickets or are they like some who never ever respond. I hope I just didn't waste something like $180.00.

1 minute ago, Jack_Sawyer said:

do they respond to support tickets

Yes, they do. In 40+ years of computing I've hardly ever met a more professional support staff. 

 

3 minutes ago, Jack_Sawyer said:

I hope I just didn't waste something like $180.00.

No, you didn't. There is nothing of comparable excellence in the flight simulation field.

4 minutes ago, Jack_Sawyer said:

Hi, I just sent them a ticket.

Here's what I did in the last hour. I downloaded the latest installer from my account. On the PC I uninstalled every shred of it, all liveries from the community folder, I used the uninstall method from Programs in the Control Panel, and deleted all icons, you name it I got rid of it. Rebooted and ran the new installer and added just one livery and still no documents in the EFB folder except efb.bin.

I guess all I can do is wait for Fenix. I'm brand new to Fenix, do they respond to support tickets or are they like some who never ever respond. I hope I just didn't waste something like $180.00.

You did not waste anything. Fenix gets back quite quickly unless it is a weekend support is very reduced.

2 minutes ago, MaGer1965 said:

Yes, they do. In 40+ years of computing I've hardly ever met a more professional support staff. 

 

No, you didn't. There is nothing of comparable excellence in the flight simulation field.

 

1 minute ago, carlanthony24 said:

You did not waste anything. Fenix gets back quite quickly unless it is a weekend support is very reduced.

Thanks guys! That's encouraging.

9 minutes ago, Jack_Sawyer said:

Hi, I just sent them a ticket.

Here's what I did in the last hour. I downloaded the latest installer from my account. On the PC I uninstalled every shred of it, all liveries from the community folder, I used the uninstall method from Programs in the Control Panel, and deleted all icons, you name it I got rid of it. Rebooted and ran the new installer and added just one livery and still no documents in the EFB folder except efb.bin.

I guess all I can do is wait for Fenix. I'm brand new to Fenix, do they respond to support tickets or are they like some who never ever respond. I hope I just didn't waste something like $180.00.

no need to wait just found out  that your looking  in the wrong section have another read above  the link given to look for it, its not c : program files yes there is  the fenix efb in there but its not  the right one, you need to navigate to c : program/data  just to add  went  to the program files  the one your looking at and yes  i have  that file too

Edited February 5Feb 5 by pete_auau