Hawk777th

Just wait a few for the email and check your junk mail.

Heck yes! I flew the wheels off that plane in 98! I love how bad the fan on the turbines was done! I mean its like sticking out the front of the casing.

Vin how can I login to the support site to file a ticket? I dont think I have a user name just my email I put in with pass? I have tried that and no dice.

Mine does aswell but not in the order history.

I would chose other product I cant even log in there right now.

Hey Ryan could you confirm if we should file a ticket about this issue? I know you are swamped, if you get the chance please inform.

Nice man. So jelly!

You might want to give it some time. All of their servers are under attack right now by a DDOS attack.

Awesome thanks!

Put Ryans response on main post!

Can you hook me up with an Identifier?

Thanks for the taking the time for a heads up Ryan! Best of luck getting it sorted. Thanks for all the hard work!

What airport were they showing in the vid? Looked awesome!

No one cares what you think. Find somewhere else to complain. Your QQ post isnt needed here.

Throw in a post if this happened to you. It should clean up the board so we dont have 50 of these threads. I am one that payed got email from PP but no email from PMDG. From the man himself. Captains- I am going to use this thread to keep you updated on things as the evening progresses. As many of you noticed, about 90 seconds after we went live it became nearly impossible for many of you to reach the site. This is the result of something "external" to our servers and is unrelated to normal traffic. We are currently working with our server techs and an investigative body to manage the event. A denial of service attack like this is not a "hack" or a compromising of credit card numbers - it's an attempt to keep our site offline by hammering it with a flood of connection attempts every second. Your personal info is safe. The issue is coming primarily from China, which shouldn't be a surprise. We'll keep you posted. NOTE: We've seen a few folks make some suggestions as to who might want to DDoS our systems. We'd appreciate if you refrain from such activities... They don't solve the problem! Our techs are on the hunt and we'll have more for you shortly. NOTE 2: Another item for you: We've seen a few "Self Appointed Experts" offering criticisms about what they think the issue may be. These individuals are entirely uninformed and are playing guesswork on a subject for which they have no information. You may safely ignore them. We have an extremely strong distribution system, but unfortunately in the web world, if someone wants to deny your services to the world it is relatively easy to accomplish. More in a bit. NOTE 3: We are seeing a few customers report that they have been "over-charged." I am actively monitoring both paypal and the credit card processes, and we have been able to marry a few of these to customers hitting the PURCHASE button repeatedly. Obviously, we'll work with those folks to get the issue resoled, but as for hysterical reports of gross overcharges: They are almost entire user generated and not the result of anything nefarious. NOTE 4: We have a number of servers that provide services to support our operations. As of 0330Z, we are seeing the nature of the attack shift rapidly between our support system, licensing system and ecommerce. There are some experts working to mitigate the impact, and for the moment we are allowing the experts to "do their thing." When the smoke clears, (and it will- it is just a matter of how quickly!) we'll get anyone with any trouble sorted out. Thanks again for your patience! (No- it is not any fun on this end either!) From Ryan on this Topic!As I've been saying in the other threads - I can't look into this because I can't even get into our backend interface due to the denial of service attacks. That's not a public server, customers are never on it and yet it's being hit with over a million requests per minute right now... just ridiculous. Really sorry guys, I know how much you want to fly the plane.

Youre going to have to give it some time man. They are swamped. You will get what you payed for.

It looks like they put the store back up for a short time then took it back down.

Still no email hope I dont have to file a ticket.

Ill wait for email. I payed with paypal and got my confirm email from them but couldnt get back to pmdgs site. Hope I get a linky.

Just got an error after using paypal site is just sitting there. Now I am getting the 500 message after I payed great...

Cant even log in still says its down. And the NGX page is back to the old one.

Just tried again and got this.Your attempt was denied because of security reasons. Please contact the store administrator for more information.

Got logged in again giving it another try.

500 Server Error!

Wow lol I thought it was from States thier forum guys all have names from the US. I made it to billing!