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Guest monkshood

MD11, I want one

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Hi all you luck guys who have got their MD11. Please don't go on about how good it is, you're making me envious. Why - 'cos I have tried and tried to find how I can get my hands on one, but I can't.All I get from the PMDG site is that their ecommerce site is down, the message is dated 16th December and whatever I do to try and buy one, I end up in the same place.Now I don't believe the site has been down for that long so please please please can someone help me to buy an MD11 for FSX.Please!Merv Gagen

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Try going to internet peoperties and click the delete button... then delete all button.Then try again.Sounds like IE is loading an old page and cookies.John Ellison

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I do wish it was that simple.I have done that already, I've tried Explored and Firefox, but to no avail.With this is a screen grab of what I am getting. This comes up whenever I try to get near the eCommerce branch of the site. If I click on any of the links on this page nothing happens.How perplexing.Merv

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I do wish it was that simple.I have done that already, I've tried Explored and Firefox, but to no avail.With this is a screen grab of what I am getting. This comes up whenever I try to get near the eCommerce branch of the site. If I click on any of the links on this page nothing happens.How perplexing.Merv
It worked fine for me a few days ago.

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I do wish it was that simple.I have done that already, I've tried Explored and Firefox, but to no avail.With this is a screen grab of what I am getting. This comes up whenever I try to get near the eCommerce branch of the site. If I click on any of the links on this page nothing happens.How perplexing.Merv
There

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Hmm, something fishy here.There may be a combination of things here. On my PC, no matter what I do, I can only get the screen (as above). When I try to log in, I get the screen above. This is with all the security settings at zero and a fresh cleaned cache.OK, so I moved over to my wife

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I relish any help possible, but please don't say - well it worked for me - 'cos it ain't working for me right now.Thaks.Merv
Please contact PMDG support by e-mail:support@precisionmanuals.com/ Leffe

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Hmm, something fishy here.There may be a combination of things here. On my PC, no matter what I do, I can only get the screen (as above). When I try to log in, I get the screen above. This is with all the security settings at zero and a fresh cleaned cache.This is truly perplexing.I relish any help possible, but please don't say - well it worked for me - 'cos it ain't working for me right now.Thaks.Merv
Looks like you have been hit with a bug or spyware. Had somewhat the same problem just after the plane was released. I have finnally gotten it under control with a new update of McCfee and Windows Defender. It took two weeks of these two programs together to get the virus under control. Yes a virus can make your computer go to stored pages instead of the live feed. The virus even signed me on and off the internet. yes this is possible, espeacially with messages that look like the real MS error messages or old pics of the last time you visited a site. Try to restore to the last safe point you can remember before this condition happened.Carl Perry

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That's actually our old server you're still seeing - the domain name isn't resolving to the new server. Try flushing your DNS cache as described here:http://www.tech-faq.com/flush-dns.shtmlIf that doesn't solve it you need to get in contact with your ISP, this definitely isn't a problem on our end.

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Thanks for the tip.I just had a go at - ipconfig /flushdns - but it didn't work.Hey ho.Ta.Merv

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Thanks for the tip.I just had a go at - ipconfig /flushdns - but it didn't work.Hey ho.Ta.Merv
If worse come to worse use another computer somewhere, not your wife's, load it to disk and then install, maybe that will work.

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Good news is, on my third computer, I managed to buy and download the MD11 installer. Sad news is, when I try to install the MD the validation process hangs up. Though I enter the correct info I get the message box "Unable to validate your license. Please contact Technical Support." (screen grab)This is all very puzzling. I'm sure this doesn't happen to many people, but to the ones it does it's very very frustrating. It's like having to negotiate an assault course to get into your local supermarket! One shouldn't need to be an IT specialist to do this sort of thing.My system is a 64 bit PC, with Vista Home Premium 64 bit; got a dual core processor and tons of memory. It goes like a Ferrari.None of the other FS sites I subscribe to throw up this problem; the Flight1 install routine works fine. It must be worth PMDG looking over their approach to eCommerce judging by some of the other posts in this forum.Ta.A very frustrated MervI have edited your post by removing your image, I would not want your e-mail address or Order ID to fall into the wrong hands.Steven Stratton,AVSIM Online.

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Your's is the first complaint of this nature. The obvious things to check when it fails validation are to verify you are using the same email address, order id and password as the pmdg server has recorded for you. You can do this by loggin into your account at pmdg (this checks your email address and password) then look at order history and verify the order id.Hope this helps. Otherwise, you need to email pmdg support and make sure you get an automated response (some people need to use gmail to get past their spam filter).

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Not a solution to the problem, but regarding the last screenshot. I am not sure how good the idea is, to have his emailadress and Order ID posted in the forums?Best regards,Christian

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Thanks Dan,All support is gratefully received. However, I can't get to my account 'cos the issue described above. For some reason all I get is the NOTAM page as shown in the screen grab. I have done everything I can think of to clean my system: Cookies, browsing history, cleaned the lot. Cleaned my Temp dir, cleaned my registry, flushed my DNS cache. I can't think of anything else; but still I get the NOTAM page.Also, when I tried another PC to download the MD file I got as far as putting it into my basket, when I went to check out it wasn't there, I was told my basket was empty. When I looked in to my basket, it was there, when I tried to check out again, I was told the basket is empty.The third machine I tried worked. I downloaded the file. copied it to CD and then transferred it to my PC. When I ran the installer I entered the registration info exactly as required correct email, correct ID and correct password. Nonetheless I got the message box saying the validation had failed and I should contact support. This I did, support said something was wrong with the ID, they said they had fix it and all would be well. I tried again to install and I got the very same failed validation message So, here am I, now 4 days in to the purchasing and installing process and still I have seen nothing of the MD running on my system. No, I know there have been posts about issues relating to the whole PMDG purchasing process and to be honest my thoughts were that if they just took their time and did it all correctly all would be fine. Well, that's just exactly what I've been doing and I'm hardly any closer o running the MD on my system that I was 4 days ago. Something isn

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Monkshood :I feel extremely sympathetic of you frustrating situation, I once went through a similar issue with Cloud9 scenery software. Eventually it all worked out, if I had read the installation manual a little more carefully I would have solved my problem immediatly, however there anti piracy protection is a bit over the top. None the less i was still very upset with all the B.S. I had to go through to get them installed and dread the next time I will have to reformat my HD. Just try to be patient and communicate with PMDG on this one, In the past I have found them to be very helpful and customer orientated. Good luck with your situation and I hope you get it soon so you can enjoy this amazing piece of software.Paul ( Toronto Canada ).

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You might try switching to OpenDNS as your DNS server...could be your ISP has some problems with theirs. It's free, and works very well. It's a simple 5-min process of changing a few settings.http://www.opendns.comRegardsBob ScottColonel, USAF (ret)ATP IMEL Gulfstream II-III-IV-VColorado Springs, CO

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Yeah, something is really screwy here with your ISP's DNS - the validation is failing because for all intents and purposes your ISP can't see our validation server that the installer contacts. Try the Open DNS thing that Bob suggested.

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Thanks Dan,All support is gratefully received. However, I can't get to my account 'cos the issue described above. For some reason all I get is the NOTAM page as shown in the screen grab. I have done everything I can think of to clean my system: Cookies, browsing history, cleaned the lot. Cleaned my Temp dir, cleaned my registry, flushed my DNS cache. I can't think of anything else; but still I get the NOTAM page.Also, when I tried another PC to download the MD file I got as far as putting it into my basket, when I went to check out it wasn't there, I was told my basket was empty. When I looked in to my basket, it was there, when I tried to check out again, I was told the basket is empty.The third machine I tried worked. I downloaded the file. copied it to CD and then transferred it to my PC. When I ran the installer I entered the registration info exactly as required correct email, correct ID and correct password. Nonetheless I got the message box saying the validation had failed and I should contact support. This I did, support said something was wrong with the ID, they said they had fix it and all would be well. I tried again to install and I got the very same failed validation message So, here am I, now 4 days in to the purchasing and installing process and still I have seen nothing of the MD running on my system. No, I know there have been posts about issues relating to the whole PMDG purchasing process and to be honest my thoughts were that if they just took their time and did it all correctly all would be fine. Well, that's just exactly what I've been doing and I'm hardly any closer o running the MD on my system that I was 4 days ago. Something isn

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Does sound like ISP caching and DNS issues. Another way to check any caching problems is to try and login via https://www.precisionmanuals.com - that'll force a secure session, and theoretically anyway, bypass any caching. You should be able to log in that way at any rate.What IP do you get if you try ping precisionmanuals.com from a command prompt? One of the PMDG guys should be able to chime in and tell you whether its correct or not.Armed with that info, you could try a manual hack to get the problem sorted out - it involves changing a file, hosts with a mapping, the IP to the domain. This should override any DNS issues your ISP may be having - http://www.mvps.org/winhelp2002/hostsfaq.htmOf course, I am assuming that the validation server is a)located on Precisionmanuals.com for this to work and b)there is nothing else in the validation process that would affect such a hack.But as I said, I am sure the good PMDG folks will verify one way or the other.

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Hi, thanks for your info.Well, I tried to go to PMDG via www.precisionmanuals.com but that just brought up the same NOTAM window I've been getting all along.I did a ping of www.precisionmanuals.com and got a good response:Reply from 75.126.63.20: bytes=32 time=163ms TTL=111Reply from 75.126.63.20: bytes=32 time=163ms TTL=111Reply from 75.126.63.20: bytes=32 time=163ms TTL=111but I don't known what use that is or what to do with it?Looking at changing the HOST thing, Jees that's deep stuff for me. I'll probably end up blowing the whole machine if I start digging around there.There's an awful lot going on here that I don't understand and seem miles from the norm. I understand that most folk are having no problem at all, and others are having various difficulties. But this is the only post that seems to describe the difficulty I'm having. Some thouhg have reported not seeing items in the basket after placing an order.The odd and annoying thing is that I get three different experiences with three different machines when I go to the PMDG site. Mine is really odd (all the above). Another machine can get to check out, but that won't see items in the checkout basket and the third seem OK. These are all Vista machines, mine is the only Vista 64 bit machine. The others are Vista 32 bit machines.It's been almost 2 days now since I last heard from PMDG support, perhaps they have given up. which, had I not managed eventually to purchase the MD11 would be sad. But now I have and simply can't validate it it annoying having the file on my PC but not being able to do anything with it.I do hope there is a solution to this. I would hate to have to get a refund and dump the file, that's not what I want.Ta.Merv

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I know this post is getting pushed down the list a bit now, but as at 29/03. Though I now have the file on my system, (downloaded via another PC and transfered to mine) I am still unable to validate the file and so make the install. PMDG support are having a look, but it ain't working so far.So, I have a fully paid for MD11 installer file on my system that I can't do a thing with, except bin it that is.I'm still open to suggestions.Ta.Merv

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I know this post is getting pushed down the list a bit now, but as at 29/03. Though I now have the file on my system, (downloaded via another PC and transfered to mine) I am still unable to validate the file and so make the install. PMDG support are having a look, but it ain't working so far.So, I have a fully paid for MD11 installer file on my system that I can't do a thing with, except bin it that is.I'm still open to suggestions.Ta.Merv
This is maybe a stupid answer, since I guess you have tried it. Try to shut down everything about, Firewall, virus, and Spyware programs or other programs, that could interfere with an validation./ Leffe

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This is maybe a stupid answer, since I guess you have tried it. Try to shut down everything about, Firewall, virus, and Spyware programs or other programs, that could interfere with an validation./ Leffe
Thanks for your advice.Yep, I've tried that, sad to say it doesn't work. Something (in fact lots of things here) that puzzles me is that I am using both Firefox and IE7, they both return the same results as far as getting to eCommerce goes. I haven't tried to install the MD11 on any other computer yet, might try that. Though FSX isn't installed on any other available PC the installer might just pass the validation test. Hmm, which, come to think of it, isn't such a cleaver idea 'cos then PMDG will think I have been successful and I'll have to start explaining all over again, when all I actually want to do is get the MD running. Hell, I have paid for it after all.Seems to me the best thing to do is for PMDG send me, or let me download, a file that doesn't need validation. Problem solved in a stroke I reckon.I'm sure the MD will install on my system, it's just the eCommerce thing with PMDG that's in the way. I have no trouble with any other sites.Thanks.Merv

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